Bought lights from civaro as looked for scandi look, said origin Sweden, on purchase received tracking saying China, goods arrived damaged, was send replacement, arrived damaged again, then was told t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Appalling. Lamp masquerading as Scandinavian arrives from China and bears no relation to the photo. Cheap tat. 25% refund promised but I am having to chase. If refund does not materialise I will be... See more
Company replied
1.9
Poor
47 reviews
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a light for over £300 and got nothing
Ordered a light for over £300 and got nothing. When I chased they came back saying “I can’t see that it’s not been sent”, they were going to check, but never came back. Messaged them again but got nothing back. Luckily bought on my credit card so will go down that route. Awful company
29 March 2026
Unprompted review
Beautiful bedside lights
Easy to order and well priced, beautiful retro item - bedside lights.
Unfortunately, later advised the lights were out of stock until early March so with regret had to cancel the order.
Very good back up with cancellation- real person sorted everything. Apologised too for not letting me know sooner.
Trustworthy company.
12 February 2026
Unprompted review
AVOID ALL PURCHASES
AVOID ALL PURCHASES. I bought some outdoor wall lights in November from Civaro what I thought was a company in Sweden. The lights were actually shipped from China. When they arrived my electrician would not fit them as they are not fit for UK IP electrical standards. I requested a return on numerous occasions only to receive an automated email. Eventually I received an incomplete address. When I pursued I was provided a postcode and shipped the items back via DHL. DHL have advised they still cannot contact the supplier to obtain paperwork required. Civaro respond occasionally saying they are dealing with it, which I now know they are not. I have now contacted the credit card company I purchased the lights with and raised a dispute and hope for a refund from them.
PLEASE never buy from this company!
26 January 2026
Unprompted review
Reply from Civaro
Dear Natasha D,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration and inconvenience you have faced — this is not the level of service we aim to provide.
We take concerns about product compliance, returns, and communication very seriously. We understand how upsetting this situation has been, especially with the delays and difficulties you encountered with the return process.
We would really appreciate the opportunity to review this matter fully and resolve it properly. If you are willing, please contact us directly so we can look into the details, including the return shipment and correspondence, and work toward a fair resolution.
Thank you for your feedback — it helps us improve, and we hope to have the chance to restore your trust.
Kind regards,
Civaro Support Team
Scam company, avoid!
Do not use this company, they are a scam. They are a Chinese company masquerading as a UK-based company. Products take weeks to arrive because they are shipped from China. As a result, they do not accept refunds (unless you are willing to pay to ship the item back to China…).
22 December 2025
Unprompted review
Reply from Civaro
Dear Ruth,
Thank you for sharing your experience. We are truly sorry to hear about the delays and frustration you encountered with your order. We completely understand how disappointing it is when expectations about shipping times and returns are not met.
We want to clarify that we take customer concerns very seriously. While some of our products are shipped from overseas to offer a wider selection, we aim to provide accurate shipping information and support for returns whenever possible. We sincerely apologise if this was not communicated clearly in your case.
We would really appreciate the opportunity to resolve this matter for you. If you are willing, please contact us directly so we can review your order details and work toward a satisfactory solution.
Thank you again for your feedback — it helps us improve our service, and we hope to restore your trust.
Kind regards,
Civaro Support Team
I wish I had read the reviews 1st 🙁 I…
I wish I had read the reviews 1st 🙁 I ordered 2 pair of curtains on the 8th December with a 6-10 day lead time, ready for Xmas! I got 1 pair delivered in the 30th December, after contacting them and sending a picture of a missing pair(seriously) they ordered some more, only today 23rd jan, a single curtain has turned up so now I have 1.5 pair of curtains, also they don’t mention this stuff is made
And shipped from China, so the quality is very poor, please avoid
8 December 2025
Unprompted review
Reply from Civaro
Dear Kevin,
We’re very sorry to hear about the issues you experienced with your curtain order and completely understand your frustration, especially given the delays over the holiday period.
It is disappointing that part of your order arrived late and that the product did not meet your expectations. While some of our items are shipped from overseas to offer a wider selection, we recognise that clear communication about shipping times and product origin is essential, and we apologise if this was not conveyed sufficiently.
We would like the opportunity to review your order in detail and find a way to resolve this for you. If you’re willing, please contact us directly so we can discuss the next steps and address your concerns.
Thank you for your feedback — it helps us improve, and we hope to have the chance to restore your confidence in our service.
Kind regards,
Civaro Support Team
Poor quality item and terribly slow…
Poor quality item and terribly slow return process suggesting a minimum return cost of around £100 to china.
16 January 2026
Unprompted review
Reply from Civaro
Thank you for sharing your honest feedback with us. We’re truly sorry to hear about the poor quality of the item and the difficulties you’ve experienced with the return process. That’s not the standard we want for our customers, and we completely understand how frustrating this must feel.
We want to make things right for you. Could you kindly provide us with your email address so our support team can reach out directly and assist you with a smoother solution? We’ll do our best to resolve this issue quickly and fairly, without unnecessary costs or delays.
Your satisfaction matters to us, and we appreciate the chance to fix this problem.
Appalling
Appalling. Lamp masquerading as Scandinavian arrives from China and bears no relation to the photo. Cheap tat. 25% refund promised but I am having to chase. If refund does not materialise I will be reporting this company to Trading Standards as they are clearly a scam outfit. Avoid like the plague.
14 January 2026
Unprompted review
Reply from Civaro
Dear Customer,
We’re very sorry to hear about your experience and completely understand your frustration. At Civaro, we take this kind of feedback seriously and are already reviewing our processes to ensure this doesn’t happen again.
If you could kindly share your email address with us, our customer care team will reach out directly to discuss your concerns and work with you to make things right.
Thank you for bringing this to our attention — your trust matters to us, and we’re committed to improving.
Purchased some outdoor lights from…
Purchased some outdoor lights from them. Sent one warm white and one cool white. After contacting them they were quick to send me a replacement out. However, after waiting 3 weeks for the replacement, they send the wrong size light out this time. I emailed them to explain that they had sent the wrong size to what I originally ordered. They informed me they would get back to me. 4 weeks on and silence. I have sent further emails asking for an update with no response. Seems they are not only incapable of sending the correct order out not once but twice. But also incapable of resolving the issue they have created. DO NOT USE! I’ve basically lost £150 from them as I have odd colour lights now.
13 January 2026
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience. Receiving mismatched lights, waiting weeks for replacements, and then receiving the wrong size again without further updates is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product accuracy, replacements, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Unreliable website – avoid
Update: 21.02.2026
After escalating my complaints to the relevant authorities, James, a manager from Civarò Customer Relations, contacted me and apologized for the case not being handled properly. A full refund was issued. Thank you for that. However, it is still not understandable why the return and refund were not approved at the initial stage, even though I had clearly demonstrated with photos that the item received was not as described.
Update:
No refund has been issued and the seller has stopped responding.
The website uses a .co.uk domain to create the impression of a UK based business, yet products are shipped from China without disclosure. The item received was significantly thinner and of much lower quality than advertised. The replacement sent was also incorrect, smaller than ordered, and again not as described.
The seller is attempting to require customers to return faulty goods to China at their own expense in order to obtain a refund. This is unreasonable and contrary to UK consumer law when goods are misrepresented.
The matter has now been reported to Trading Standards, Action Fraud, Nominet, and my bank for chargeback investigation.
Proceed with caution before purchasing from this website.
Although the website has a .co.uk domain, it turns out the product is shipped from China. Unfortunately, I only checked Trustpilot after placing the order.
My product never arrived, the tracking number does not show any updates.
Avoid this website.
Update: The parcel has arrived. The product quality is very low. Do not recommend.
Also, I have been contacted by customer service by email due to shipment issue. If the parcel didn’t arrive, they could offer reshipment or %50 refund. So, if you dont get anything they can only refund you %50. Ridiculous.
AVOID THIS COMPANY!
25 December 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience. We understand how frustrating it must be to place an order, wait for delivery, and then not receive any updates or the product itself.
Your feedback about the shipping origin and lack of tracking updates is important to us. We take this seriously and will be reviewing how orders and communication are handled to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. We will also be reaching out to you directly by email to follow up and make sure your concerns are properly addressed.
Poor product and awful customer service
Leaving another review as my issue has still not been resolved after 2 months! Bought an ‘A4’ frame which was too small for a standard A4 print. When I contacted customer service to arrange a return and refund I was told after several message exchanges that my options were to keep the faulty frame and receive only a 30% refund or return it for a refund with shipping costs to China covered by myself (more than the price of the faulty product). I have been passed around different agents and asked to explain the situation multiple times. Really poor service and resolution for a faulty product. Do not purchase from this site!
15 December 2025
Unprompted review
Reply from Civaro
We are truly sorry that you had such a disappointing experience with your order. Waiting for weeks only to receive a product that did not meet expectations, and then facing delays and repeated explanations when seeking support, is understandably frustrating.
Your feedback about the faulty frame and the way your case was handled highlights serious concerns. We appreciate you taking the time to share this, and we want to assure you that your voice has been heard.
We apologize again for the poor service and lack of resolution you encountered. Please know that we are taking this matter seriously and will also be reaching out to you directly via email to follow up personally.
An end to end bad experience.
The item I ordered (table lamp) was, according to the website, “in stock”. The stock position implied delivery in a few days. In reality, the item may have been in stock somewhere in China but was evidently not in stock in UK. I was assured that delivery would be in 6-12 days. Instead, the item spent two weeks in transit in China and a further two weeks until delivery today. Contrary to the impression given on the website, the lamp is very small. Too big for my granddaughters dolls house but looking like a sad and unloved orphan in my sitting room.
The lamp has a critical metal component that has been poorly manufactured and is out of alignment. This means that the glass components cannot be aligned correctly and are out of level.
Overall an experience not to be repeated.
23 December 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience with the lamp order. The delays in delivery, the misleading impression of stock availability, and the disappointment with the product’s size and quality are understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback about both the shipping process and the manufacturing issues is very important to us. We take this seriously and will be reviewing how products are presented and how orders are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. We will also be reaching out to you directly via email to follow up personally and make sure your concerns are properly addressed.
Avoid at all costs
Avoid at all costs. I ordered a cocktail set for £59.99 and it never arrived. The tracking information I was given was completely useless and didn’t work at all. The company is impossible to contact — no replies, no explanations, nothing. This is beyond poor customer service and feels outright dishonest. In my experience, this appears to be a fake company taking money without delivering goods. Save yourself the stress and do not order from them.
22 December 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience with the cocktail set order. Not receiving your product, being given tracking information that did not work, and then feeling unable to reach us is understandably frustrating, and we regret that you were left feeling ignored and dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, tracking, and communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. We will also be reaching out to you directly via email to follow up personally and make sure your concerns are properly addressed.
This company is a scam
This company is a scam. It masquerade as a UK company selling nordic products, what I received was a Chinese knockoff (delivered from China after a long time) which was made from the cheapest plastic I've ever seen and was stained and faulty. When I demanded a refund, they just said they'd sent me a replant product (which I did not request). I'm going to have to claim fraud with my bank. Avoid these scammers!
EDIT: After Civara saw my terrible review above they FINALLY responded to my many previously ignored emails and offered a mere 50% refund for the faulty product rather. Are you joking Civara? Get out of here, stealing my money for fake products and KINDLY offering to only give half of it back. Scammers.
17 December 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience. Receiving a product that did not meet expectations, facing delays in delivery, and then feeling unsupported when requesting a refund is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback about the product quality and the way your case was handled is important to us, and we take it seriously. We will be reviewing how items are presented and how customer concerns are managed to ensure greater transparency and care in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. We will also be reaching out to you directly via email to follow up personally and make sure your concerns are properly addressed.
SCAM
I only saw the many other 1 star reviews when it was to late. I am adding my 1 star review.
I have not received the ordered item. I have had no email order confirmation or tracking info. In fact no email communication at all, apart from an automated response to an email I sent to them asking for an update on my order status. The response said that I would be hearing from them in 2 to 3 days. Needless to say ,I am well beyond that time scale and have heard nothing.
Payment was taken out of my account on 15th Nov.
I am in agreement with many other of your reviewers that Civaro is a fake company and this is a SCAM.
Do not use this company!
15 November 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience. Not receiving your order, facing a lack of communication, and waiting far beyond the promised timeframe is understandably frustrating, and we regret that you were left feeling ignored and dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, confirmations, and communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Fantastic product and customer service!
I read the reviews for this company after I had ordered and emailed to try to cancel as the reviews were so poor. I had a very quick response from James who agreed that the reviews were worrying but that the company had new owners, committed to great products and customer service and to ask that I give them a chance. I am so very pleased that I did. The lamp I ordered is beautiful! Excellent quality, very well packaged and even better than I’d expected so if you’re hesitating due to poor previous reviews don’t as, based on my experience, this company delivers in every sense! Thank you James - I’m very pleased I didn’t cancel my order!
26 November 2025
Unprompted review
Replacement light shade
My replacement light shade arrived within 2 weeks as promised. Well packaged and on time. Customer service was second to none.
17 November 2025
Unprompted review
I ordered a pretty shower curtain and I…
I ordered a pretty shower curtain and I was sent instead a plastic bowl which I did not ask for or want. Not a good company to do business with
22 November 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience. Receiving the wrong item instead of the shower curtain you ordered is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
An attractive and well made foot rest/ cushion.
The foot rest/cushion is well made and comfortable to use. The cover is well made and it comes with beads to fill it with. Delivery time was a little slow, but we are happy with our purchase.
14 November 2025
Unprompted review
Had issues but resolved with good customer service
Ordered a set of 8 measuring spoons. 8 spoons turned up all the same which took over 3 weeks to arrive. Advised them of the error and told new spoons being sent, still awaiting them it's been 3 weeks now. Updated review 14/1/26Despite a frustrating experience I was contacted by the company in January offering an apology and ways to sort the issues I had experienced. The resulting customer experience has been excellent. They could have just ignored the issue and ran off with my money but they have been brilliant on the follow up
29 September 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience. Receiving the wrong items and then waiting weeks without resolution is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders and replacements are managed to ensure greater accuracy and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Absolutely do not order!!
Ordered a lamp shade in July - never received. Contacted Civaro multiple times - initially replied then they cancelled the order and never refunded. Have gone through Amex small claims to get money back!
17 July 2025
Unprompted review
Reply from Civaro
We are very sorry to hear about your experience. Not receiving your lamp shade, facing cancellation without a refund, and then needing to pursue a claim through your bank is understandably frustrating, and we regret that you were left feeling dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, cancellations, and refunds are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience and disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
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