I booked my FREE walking tour of Edinburgh and wasn't really sure what to expect from a FREE tour but I was absolutely delighted and would highly recommend it to other visitors to Edinburgh. My walkin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Both guides were knowledgeable and enthusiastic but we felt that it was sometimes difficult to understand. It might be helpful for the guides to check that people were able to follow what was being sa... See more
Our tour of Bogotà was great! Our guide Angelica explained a lot of the history and culture of Bogotà and Colombia in general. She spoke clearly and was a good storyteller all around. We appreciated t... See more
Today I visited Capadoccia with Erdi. It was a wonderful experience. He told me the story and gave me information of the cities we visited, masking the visit more interesting. He speaks fluent English... See more
Company details
About Civitatis
Written by the company
Civitatis es la compañía líder en reserva online de visitas guiadas, excursiones y actividades en español en todo el mundo, con más de 97.000 actividades en más de 4.200 destinos internacionales.
Apasionados, competitivos y muy orientados en facilitar al cliente las mejores experiencias, desde su nacimiento en 2008, más de 40.000.000 clientes han llenado su viaje con Civitatis.
Contact info
Calle Gran Vía 39, 3ª planta, 28013, Madrid, Spain
- +34 91 078 05 07
- reservas@civitatis.com
- civitatis.com
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mini Bus visit to Nerja, Frigiliana & El Acebuchal.
Our Guide/Driver was excellent - very friendly, great command of English, very knowledgeable, sensitive to the needs of individuals in our small group, generous with his time, friendly with locals we met, interested in getting to know his clients. The villages are each very attractive but very distinctive.
2 hours in Copenaghen city center
We are italian, and we spend 3 data in Copenaghen. We book cuvitatis in the 2nd day. We liked a lor the visit in the center of Copenaghen. Valeria was very Nike and we appreciated how She talked about the city and Museum and Life style of copenaghen and the people. We suggest the tour during the morning in decembre... Not many hour of light in that period!
Perfect I love it
Highly recommended tour
The guide was very clear and has toured us among the most beautiful parts of the city. It really was an amazing experience
Great company overall with organisation moments
Great company overall, but occasionally there are organizational issues that affect the overall impression. For example, a tour may be canceled and you only find out once you’ve already arrived at the meeting point. Most of the guides are active, energetic, and present the material very well. I can recommend the company, but it’s worth being prepared for the occasional scheduling/ communication hiccup.
Very interesting tour
Very interesting tour, our guide was very nice and very knowledgeable about the city.
Excellent Elena was really…
Excellent Elena was really knowledgeable and professional. The ture was awasome a
Fantastic!
Our Porto walking tour was excellent
Our Porto walking tour was excellent. Tiago was so knowledgeable. He really knows his history. Great choice.
Must attend guide tour ahead of visiting city
Exceptional educated guide with full of inspiration and knowledge
We loved our food tour guide
We loved our food tour guide, Adel! He gave us wonderful history of Marrakesh and educated us on the cuisine. We got to see some other important traditions in the city.
Civitatis is an excellent platform for…
Civitatis is an excellent platform for booking tours and activities in a simple and reliable way. The website is very intuitive, making it easy to find experiences, compare options, and book in just a few minutes.
What I appreciate most is the clarity of the information. Activities are well described, prices are transparent, and the booking process is straightforward with instant confirmation in most cases.
The variety of tours available is impressive, covering both popular attractions and unique local experiences. Everything works smoothly, which makes planning trips much easier and stress-free.
Overall, Civitatis is a trustworthy and user-friendly platform that I would definitely recommend for anyone looking to organize activities while traveling.
An exceptional service that we…
An exceptional service that we benefited from when we arrived in Marrakech.
The drivers were punctual and transferred us from the airport to the riad and back.
Thank you for the experience — we highly recommend it!
David was a special guide
David was a special guide. Hè told us about the life in Mexico City and not just about the history or architecture. Strongly re commendatario!
Excellent tour
May use AI-assist with repliesRead more
Easy way to book a ride
The booking process was easy and when there were flight delays they told me how to get in contact with the local provider to update my flight details.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







