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Rated 1 out of 5 stars

This company is an absolute shame! I ordered 8 (!) dresses from their webshop but first of all, the dresses arrived 2 months after I paid them. I honestly taught I wasn't ever going to seem them. Once... See more

Rated 1 out of 5 stars

Terrible customer service. I requested to cancel the order the same day I placed it due to lack of any (good or bad) reviews - online they say you will not be charged if your order was cancelled wit... See more

Rated 1 out of 5 stars

Worst experience on an online shop ever. It doesn't look as in the pictures anymore and the materials are awful. It take ages to arrive and for sure there is no free shipping. The customer servi... See more

Rated 1 out of 5 stars

One star is too high of a review for this company. Horrible customer service. We sent back a dress within all of their many, many, many rules/regulations and have still not received credit for the ret... See more

1.6

Bad

TrustScore 1.5 out of 5

22 reviews

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1.6

All reviews

(22)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never experienced this!

This company is an absolute shame! I ordered 8 (!) dresses from their webshop but first of all, the dresses arrived 2 months after I paid them. I honestly taught I wasn't ever going to seem them. Once I got the dresses I was SO dissapointed! The quality is so cheap that nobody would wear them. I truly do believe that dresses on the website are not the same dresses that I received. Of course I wanted to return the dress and get my money back but they said they couldn't give the full price back to me. Ok, I still wanted to return the dresses so I did. It costed me a lot to return them to the adress they gave me and I NEVER saw my money back. I contacted them several times and they constantly said I needed to have patience.. THIS IS A SHAME

7 March 2020
Unprompted review
Rated 1 out of 5 stars

Items were faulty and poorly made

Items were faulty and poorly made. I sent pictures, asking for a refund and was told that in order to get a refund, despite the items being faulty, I had to pay to return them to China. I paid, returned the items and then several weeks later contacted them with proof of delivery for a refund. They have consistently said that the items have not arrived, despite my having given proof of delivery and arrival. I still have no refund. This company is an absolute sham

12 August 2019
Unprompted review
Rated 1 out of 5 stars

Worst experience on an online shop…

Worst experience on an online shop ever.
It doesn't look as in the pictures anymore and the materials are awful.

It take ages to arrive and for sure there is no free shipping. The customer service replied to me several times saying they will return a little part of the money but they never did!

Worst experience ever

26 June 2019
Unprompted review
Rated 1 out of 5 stars

Items look NOTHING like the photo

Items look NOTHING like the photo, took months to arrive and the quality of the fabrics were awful. Had to send the items back to China, (which was already expensive) in order to get a refund. They received the package 6 weeks ago and my refund has not been done yet. I even had to cancel one of the items I ordered because when I received all the other items this one was not ready to be shipped yet.

23 June 2019
Unprompted review
Rated 1 out of 5 stars

Do NOT order from CKdress

Do NOT order from CKdress. My shipment took months to deliver. Once I received the shipment, each piece was poor quality and some items were not even what I ordered. Not to mention, their customer service is a NIGHTMARE. They take forever to respond, and do not even answer your questions. They were not going to let me return the items, even though they have a return policy. Now, I am waiting on a refund, and they are only going to give me a portion of the total without any reason. Lastly, they are now telling me my refund will take "20 or more" days to process. This place is a joke, and I cannot stress it enough... DO NOT ORDER FROM HERE.

18 June 2019
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam, they operate under multiple 'company' names, if you are unlucky enough to actually receive a product you paid for, it will not be of a quality you can actually wear.

They also operate under the name momonight

21 May 2019
Unprompted review
Rated 1 out of 5 stars

Don’t trust. Don’t buy.

First of all they take forever to send it out, only after I asked, they were sending it out. The dresses don’t look like in the fotos, the quality is really bad. The customer service is not helpful. Since they are in China it is really expensive to send it back.

17 May 2019
Unprompted review
Rated 1 out of 5 stars

THE BIGGEST SCAM EVER

THE BIGGEST SCAM EVER! I ordered a dress and its been well over a month, guess what...no dress. I've emailed them several times and never receive an email or anything back. And now im out of $$ and patience for people like this.
DO NOT ORDER FROM THESE SCUM BAGS!!!!!!!!!!

17 May 2019
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Ordered a dress 2 months ago and still haven't received it. Asked for a refund and they won't give it to me. The tracking information is unhelpful. DO NOT purchase from them.

6 May 2019
Unprompted review
Rated 1 out of 5 stars

We need to have this company shut down

We need to have this company shut down. It is a complete scam. The order does no come for several weeks and once it does they stall for any type of return. The most pathetic product ever!!! DO NOT ORDER from them,!!!!!! I am going to research to see what we can do to shut them down.

JS

2 May 2019
Unprompted review
Rated 1 out of 5 stars

Doesn't deserve 1 star

Doesn't deserve 1 star
Dress I ordered was terrible. Looked like a child made it in home economics.
Had no labels....just awful.
Customer service no help.
IT IS A SCAM...BEWARE!!!

29 April 2019
Unprompted review
Rated 1 out of 5 stars

I would prefer not to give a star

I would prefer not to give a star! Worst customer service I have ever experienced: (Write me the same every day and do not even apologize for your mistake, 2 clothes not delivered, but the money was cashed! NEVER again !!!

26 April 2019
Unprompted review
Rated 1 out of 5 stars

THIS IS A BIG FAT SCAM

I never got my dresses they took my money and I am almost positive that they stole my credit card and completely scammed me. Do not order from this website it is an absolute disgrace to the dress community especially because I make dresses for a living and mine are good quality and not a scam they are always perfect. Be sure to check out my dresses at hellomolly.com! thank you and goodbye.

22 April 2019
Unprompted review
Rated 1 out of 5 stars

I ordered two dresses which took over a…

I ordered two dresses which took over a month to come in. Not to mention the poor quality that ever so slightly resemble what shows on their website. This place is a SCAM. Run away and run fast

19 April 2019
Unprompted review
Rated 1 out of 5 stars

This is a scam for sure

This is a scam for sure! Do not buy anything from them! My dress was supposed to be like a rust-orange color and it was a horrible neon orange and the fabric was literally a grocery bag. Not sure if I'm getting any money back but this whole website is a scam.

19 April 2019
Unprompted review
Rated 1 out of 5 stars

Don’t ever shop on this website!

Don’t ever shop on this website!! I received a dress that looks NOTHING like what is represented on their site. The color doesn’t match, the fabric on the tag is not the same as described on the site. It’s cheap, poorly made and looks like a 30 cent item even though it cost $30. The customer service is terrible! I wrote to them explaining the situation and they told me they could refund me $9 or I can take my own time and money to send the dress back even though this is not the item I ordered. They took no responsibility for the error and it seemed as if a robot was responding to my emails. I am currently going on 9 days with this back and forth issue with them. Not to mention they don’t respond for three days sometimes. I repeat NEVER shop on this site! You will be throwing your money away!!!!!!!!!!!

11 April 2019
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I requested to cancel the order the same day I placed it due to lack of any (good or bad) reviews - online they say you will not be charged if your order was cancelled within 24 hours, yet I have been fully charged. My multiple emails sent to them regarding my purchase/cancellation were never answered, only to receive an email nearly 3 weeks later saying the items had been shipped.

Would not recommend whatsoever.

7 March 2019
Unprompted review

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