I spoke with Zak at CLADCO . Really helpful, got everything sorted out. Got good advice and pricing was competitive. I tried other suppliers CLADCO were miles ahead in every aspect. Would not bother n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely sample box sent FOC with all the colour options included. The finish I really liked from them was discontinued last year and I couldn’t find one that was similar, so not actually purchased any... See more
Company replied
We bought composite decking and are supper happy with our purchase- it turned out great. Initially quoted via their website live chat, the guy(Stuart Hilton) was very helpful & knowledgeable. After ju... See more
Company replied
Received sample pack promptly which was really helpful. Needed a bigger sample to help decision making. Not cost effective to order a board or two (composite decking) due to high delivery cost and Cla... See more
Company replied
Company details
- #98 of 107 best companies in Building Materials Supplier
- #28 of 30 best companies in Fence Supply Shop
- #35 of 40 best companies in Roofing Supply Shop
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.3
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service
First class service and delivered my goods exactly when promised
5 January 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning,
We really appreciate you taking the time to leave us a review. It's great to know you were pleased with your overall experience. We look forward to welcoming you back in the future.
Kind regards,
Cladco Profiles.
Great communication and friendly…
Great communication and friendly helpful delivery
13 January 2026
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Steven,
Thank you for leaving us a 5-star review. We're pleased to know you were pleased with the overall service you received. If we can be of any more assistance, please let us know.
Kind regards,
Cladco Profiles.
Nice decking
Easy to order, collection went smoothly, nice product, good price.
18 December 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Philip,
Thank you very much for your kind feedback. We're pleased you were satisfied with your overall experience. If we can be of any more assistance, please be sure to let us know.
Kind regards,
Cladco Profiles.
Request for samples
Really friendly and helpful staff who went the extra yard to assist
19 December 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Rueben,
Thank you very much for your feedback. We're delighted to hear that you were pleased with the level of service you received from our team.
Kind regards,
Cladco Profiles.
Great from start to finish
Always great delivery service. used these guys for 4 or 5 different roof panel jobs for customers.
Good delivery, easy to use website for ordering, great price.
What more do you want these days. 5*
15 December 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Tom,
Thank you so much for the great 5-star review and for being such a loyal customer. It’s really good to hear that ordering, pricing and delivery have all worked well across so many projects.
We genuinely appreciate the recommendation and look forward to helping out on the next job.
Kind regards,
Cladco Profiles.
Fast service excellent advice and help
8 December 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Robert,
We really appreciate you taking the time to leave us a 5-star review. It's great to know you were pleased with the level of service received from our team.
If we can help you with anything else, please don't hesitate to let us know.
Kind regards,
Cladco Profiles.
Requested samples which I thought would…
Requested samples which I thought would be useful for a project. Although they were not appropriate for my project this time, I can see that they will be of use in the future. I must give great credit to the speed that Cladco sent out their samples. Professional in every way and I am sure that although I have not used their product on this occasion, I will be using this quality product in the future. Very professional product and service.
12 December 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Keith,
Thank you very much for taking the time to leave such positive feedback. We’re really pleased to hear the samples arrived quickly and that they’ve been useful, even if they weren’t quite right for this particular project.
It’s great to know you’ve been impressed with the quality and service, and we’d be delighted to help when the time comes to use our products in the future. If you ever need advice or have questions while planning ahead, our friendly team will be more than happy to help.
Kind regards,
Cladco Profiles.
Ordered online with no issues
Ordered online with no issues, rang and spoke to a member of staff the next morning to change my order and the guy who answered the phone couldn’t have been more helpful, excellent customer service, would definitely recommend Cladco
21 November 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, James,
Thank you very much for your 5-star review. It’s great to hear that placing your order online was straightforward, and we’re really pleased our team were able to help you make changes so easily the following day.
If you need any further support with your project, please feel free to get in touch.
Kind regards,
Cladco Profiles.
Exellent company highly recommend
Looking around for a customer for some decking and the website is easy to navigate ordered some samples which was free and free postage came very quick exellent products great communication would definitely highly recommend you to anyone. Thanks so much.
20 November 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Paul,
Thank you very much for your 5-star review. We’re really pleased to hear your samples arrived quickly and that you found the website easy to use while planning your decking project. It’s great to know the quality and communication met your expectations, too.
We truly appreciate your recommendation, and if you need any help choosing the right products for your project, our team will be more than happy to assist.
Kind regards,
Cladco Profiles.
Product is just okay
Product is just okay - service is scandalous. Poor form from a consumer supplier not prioritising decency over margins. Over £6000 spent and tied up with legal jargon over a very small return.
Reply below is untrue, it was within timeframe however Cladco refused to collect until it was outside return window. Then said it wasn't returnable.
22 November 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Michael,
Thank you for taking the time to leave your review. We’re really sorry to hear that you have been left disappointed with the outcome of your recent enquiry, and we appreciate the opportunity to clarify our position.
We’ve reviewed the correspondence on your order, and the items you wished to return fell outside of our 30-day returns period. As the products were neither faulty nor returned within the agreed period, we were unable to accept them back.
We understand this may not be the resolution you were hoping for, but we must follow our returns policy consistently to ensure fairness for all customers.
Kind regards,
Cladco Profiles.
ADDITIONAL:
Good afternoon, Michael,
Thank you for your further comment.
We completely understand your frustration, and we’ve rechecked the details internally to ensure accuracy.
Our records confirm that the original return request was raised well after the extended timeframe we offered. We did try to assist by keeping the return window open beyond our usual 30-day policy, but unfortunately, the goods were not received within that period.
We appreciate your feedback and are sorry this hasn’t been the outcome you hoped for, but we do have to apply our returns policy consistently for all customers.
Kind regards,
Cladco Profiles.
Fantastic Company to deal with!
Fantastic Company to deal with!
Beautiful samples sent out free of charge and fantastic before and after sales Customer Service.
Quality products at great prices.
20 November 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon, Ali,
Thank you so much for your 5-star review. We’re really pleased to hear you were happy with your free sample pack and that our team were able to support you both before and after your order.
It’s always great to know the quality and value of the products have made such a positive impression on our customers, and we truly appreciate you sharing your experience.
If you need any further advice as your project moves forward, our team will be more than happy to assist. You can either call us on 01837 659901 or send an email to info@cladco.co.uk.
Kind regards,
Cladco Profiles.
I was sent external cladding colours…
I was sent external cladding colours for my garden pod. Exceptional packaging and great choice of colours. Just brilliant and thank you.
17 November 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Karen,
Thank you for your 5-star review. It's great to hear your cladding samples arrived safely and that the range of colours has been helpful for planning your garden pod project. It’s great to know the packaging and presentation made a good impression, too.
If you need any advice as you move forward with your plans, our team will be more than happy to help. Please feel free to give us a call on 01837 659901 or email us at info@cladco.co.uk.
Kind regards,
Cladco Profiles.
Prompt delivery .high services.good…
Prompt delivery .high services.good brochure and items.durable.fitbwell.lovely colour shades.
12 November 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning, Virginia,
Thank you for taking the time to leave us such a positive review. It’s great to hear your order arrived promptly and that you’re pleased with the quality and finish of the products.
If you need any further advice as your project progresses, our friendly team will be happy to help.
Kind regards,
Cladco Profiles.
Top product and service!
The acoustic panelling was of a far higher quality than the options available in local outlets, and came in much cheaper as well.
Delivery was as promised and the communication was great throughout. I will definitely be using these guys again for any future cladding projects.
5 November 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Scott,
Thank you so much for taking the time to share your experience and leave a 5-star review. We're pleased to hear you were impressed with both the quality and value of our acoustic wall panels, especially compared with other options you'd seen locally.
We're also delighted that the delivery and communication went smoothly throughout. It's always rewarding to hear when customers are happy with the full experience, and we look forward to helping with any future cladding projects you have planned.
Kind regards,
Cladco Profiles.
Reply from Cladco Profiles® Ltd
Good morning Pat,
Thank you very much for your 5-star review. We’re really pleased to hear you were happy with the service and appreciate you taking the time to share your feedback.
Kind regards,
Cladco Profiles.
Very easy to order and pay on website.
Very easy to order and pay on website.
Quick delivery and very professional service.
Well recommended
17 October 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning David,
Thank you for your 5-star review. We’re delighted to hear you found the website easy to use and that your order arrived quickly. It’s great to know you were happy with both the service and overall experience.
Kind regards,
Cladco Profiles.
Cladco decking
Cladco decking was fitted 3 years ago. There are cracks in 3-4 boards running along the length and getting wider. I have contacted Cladco who says it’s down to the Installation and will not honour the warranty. I have noticed in a previous review another customer had a similar reply. These boards were a replacement for the ivory colour as black staining was showing from beneath the surface and would never clean. I DO NOT recommend this product.
.
27 October 2025
Unprompted review
Great product and fantastic customer…
Great product and fantastic customer service. Very helpful staff who know what they are talking about . The amount required was worked out by Cladco of Andover , delivery very fast. This product of fibre cement cladding in wood grain looks great . I ordered it the click version and I am very pleased with the result.
17 October 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Carolyne,
Thank you very much for your 5-star review and for sharing such positive feedback. It’s great to hear you’re so pleased with your fibre cement cladding and that the woodgrain finish and click system have delivered the result you were hoping for.
We’re also delighted to know our Andover team were able to help calculate your quantities accurately and ensure a fast, efficient delivery.
Kind regards,
Cladco Profiles.
Samples gave me confidence that the job will be done to my satisfaction.
Asked for samples to ensure and confirm my preferred dimensions and colour. Received excellent box of samples. Completely and suitably impressed by their quality and presentation.
25 October 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Brian,
Thank you for your lovely feedback and 5-star review. We’re so pleased to hear that your sample box helped you choose the product for your project, and that you were impressed with the quality and presentation.
If you have any questions as you move forward with your project, our friendly Sales Team will be happy to help — just give us a call or email info@cladco.co.uk.
Kind regards,
Cladco Profiles.
If you enjoy chaos, Cladco’s your dream supplier
Ordered roofing and wall sheeting for a three small outbuildings, the product itself is fine, shame the service is a circus. My first batch arrived scratched because they don’t bother protecting anything, so check every panel like you’re inspecting diamonds.
Sales team? Let’s just say “uninformed” would be polite. My order was delayed nearly two weeks with the classic “machine’s broken” excuse which I belive that only happened after a bigger job must’ve rolled in and my builder has had this happen a few times with them. When I suggested they use their other plant, I might as well have emailed a brick wall.
Fixings? All wrong. Their solution? Charge me again for their own mistake. I’ve now cancelled, and had to go and collect the only usable bits myself because their delivery charges are ridiculous.
I try to keep my business in Devon, but honestly why bother with companies like this? Not worth the grief. There are better ones out there who actually know what they’re doing, like Coated Steel Products.
13 October 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.