I spoke with Zak at CLADCO . Really helpful, got everything sorted out. Got good advice and pricing was competitive. I tried other suppliers CLADCO were miles ahead in every aspect. Would not bother n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely sample box sent FOC with all the colour options included. The finish I really liked from them was discontinued last year and I couldn’t find one that was similar, so not actually purchased any... See more
Company replied
We bought composite decking and are supper happy with our purchase- it turned out great. Initially quoted via their website live chat, the guy(Stuart Hilton) was very helpful & knowledgeable. After ju... See more
Company replied
Received sample pack promptly which was really helpful. Needed a bigger sample to help decision making. Not cost effective to order a board or two (composite decking) due to high delivery cost and Cla... See more
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Company details
- #98 of 107 best companies in Building Materials Supplier
- #28 of 30 best companies in Fence Supply Shop
- #35 of 40 best companies in Roofing Supply Shop
About Cladco Profiles® Ltd
Written by the company
Cladco Profiles® Ltd is a family-run business based in Devon and Andover, delivering roofing, cladding, decking and fencing materials to customers since 1972. Trusted across DIYers and trade professionals, we are constantly adapting to ensure the best possible service for our customers. Our team of experts are here to help throughout the life of your project; from quoting materials to providing help and advice on installation.
Our Mission Statement
Written by the company
- Supplying high-quality, sustainable items at a competitive price.
- We are committed to producing the highest-quality products, using recycled and sustainable materials wherever possible. With continued investment in product development, we strive to meet customer demand and maintain our commitment to quality and innovation, as well as competitive pricing.
ISO‑Accredited Standards You Can Rely On
Independently certified for quality, sustainability and health & safety across everything we do.
We operate in line with three internationally recognised ISO standards: ISO 9001 for quality management, ensuring consistent products, reliable processes and continual improvement; ISO 14001 for environmental management, demonstrating our commitment to reducing environmental impact and operating responsibly; and ISO 45001 for occupational health and safety, providing a robust framework to manage risk and protect our people. Together, these certifications give you confidence that you’re choosing a supplier that works to high standards, values responsibility, and puts quality and care first.
Contact info
Cladco Profiles, Beardown Road, Ex20 1UA, Devon, United Kingdom
- 01837659901
- marketing@cladco.co.uk
- cladco.co.uk
FREE Samples Across Our Product Range
4.2
Great
9k reviews
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Horrendous decking Cladco
Brought this new decking end of may ,had it fitted ,looked lovely with grain effect , yet only 3 weeks later the dye or colouring used had bleed out and stained the lot . After attempting to wash down only to leave stain marks and complete colour loss looking nothing like the decking we had laid . This product in my option is mis sold cos it definitely ain’t looking what I purchased. They have said it’s normal for this to happen . And now left with stain marks and big dark patches where the sun loungers are .Avoid this product there’s more out there wish I’d known this hope this is helpful to someone wanting to replace their decking .
20 June 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon Richard,
Thank you for your review. We’re sorry to hear that you’ve been left disappointed with the appearance of your decking boards.
Although ordering via a third party, our Customer Support team arranged a site visit to review your installation in person. After inspecting the boards, it was confirmed that there is no product fault. The changes you’ve experienced are part of the natural weathering process that all composite decking goes through during its early months outdoors.
Composite boards are manufactured slightly darker than their final shade. In the first few weeks after installation, they naturally lighten as they adjust to UV exposure and outdoor conditions. Areas of the deck that are covered by furniture or objects will remain darker until they, too, are exposed, which explains the contrast you’re currently seeing. Over time, the boards will even out and settle into a consistent, uniform shade across the whole deck.
We understand how concerning these changes can look at first, but please be reassured that this is a natural part of the stabilisation process and does not indicate a fault with the product.
Kind regards,
Cladco Profiles.
Cladco Composite decking boards
All ok until decking boards delivered
Most of the boards were stained and a different colour
No help at all from customer service tried to blame me for incorrect storage
I had only just received them!!
Very poor service will never use them again stay away
18 August 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review. We’re sorry to hear you’ve been left disappointed with your recent experience.
We know you’ve already spoken with our Customer Support team, but as your review doesn’t include any details such as your name or order number, we’re unable to verify the specifics here. If you would like us to look into this further, please let us know by contacting our team at customersupport@cladco.co.uk or on 01837 659901 with your order details.
Kind regards,
Cladco Profiles.
FRIENDLY AND PROFESSIONAL HELP
FRIENDLY AND PROFESSIONAL HELP
Called in to discuss an order for composit decking - Spoke with Aaron who viewed my drawing and helped compile the list of requirements.
Placed order and delivery was a few days later
Product is excellent (Stone Grey Composit decking) and I'm very proud of the finshed deck which spans a stream.
My quantities for the decking were very accurate and there was no wastage on the boards themselves.
Completed my project and asked if they would accept excess fittings back for a credit. Tracey helped and here was no problem with unopened complete fixing packs .
Again friendly, helpful, and professional.
An excellent product, managed by an excellent team.
Highly recommended. Well worth calling in if you can for a face to face experience!
11 August 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Chris,
Thank you so much for leaving such lovely and detailed feedback and a 5-star review.
It’s fantastic to hear that Aaron was able to help you from the very start, looking over your drawings and ensuring you had everything you needed, and that Tracey was on hand to sort the return of unused fittings quickly and easily. We’ll be sure to pass your feedback on to both Aaron and Tracey — they’ll be delighted to know they made such a positive impression.
Your Signature stone grey composite decking project sounds amazing, especially with a deck spanning a stream! We’re so pleased you’re happy with the finished result and that your order quantities worked out spot-on with no wastage. If you ever need any advice or help in the future, just let us know.
We’d love to see how it’s turned out, and, if you’re happy for us to share them, your photos could be a great way to inspire others planning their own projects. You can email them to images@cladco.co.uk or tag us on social media, whichever works best for you.
Kind regards,
Cladco Profiles.
Poor Customer Service
We were unsure about what decking we needed. So we chatted to one of their helpful advisors.
We ordered what was suggested, it arrived nice and on time, and the delivery driver was brilliant.
However, it turns out that the products we were advised to buy are not compatible with each other.
We now have several concrete blocks that we are unable to use, and nothing to build our decking on.
After contacting support, they admitted the fault was theirs and offered to waive the unnecessary 15% restocking charge, but they expect us to return the concrete blocks ourselves, which would cost us more than they cost in the first place. Considering this is the fault of the sales adviser who sold us incompatible parts, this seems utterly ridiculous.
Edit: Cladco have since responded to my review asking for me to email them. Considering my review mentions that we already have emailed them and their ‘solution’ was unreasonable it’s very clear the review reply was a thoughtless copy/paste job.
7 August 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review, and we’re sorry to hear about the difficulties you’ve experienced with your recent order. From your comments, it’s clear this has been frustrating, and we’d like the opportunity to look into it further for you.
Unfortunately, we don’t have enough information from your review to locate your order or understand the full details of what’s happened. If you could contact our Customer Support Team directly with your order number and any relevant details, we’ll be happy to review the situation and see how we can help bring it to a resolution.
Kind regards,
Cladco Profiles.
My experience
They look great, but there is a couple of things to note.
1 : The 4m decking boards are very heavy, it’s a two man job lifting them.
2 : The are not exactly 4m, we ordered a hundred decking boards and they ranged from 4.001m to 4.008, so it’s best to pick a size ( we chose 3.997m ) to machine them all to. If you don’t it will look a bit wrong.
3 : If you get dirt from the garden on the the Charcoal decking boards it is difficult to get off, we got the decking cleaning fluid but they would not come off. In the end I pressure cleaned them to get it off. It is recommended that you don’t use a pressure washer, but there was no alternative.
4 : We got some light grey decking boards and there was colour variation between the normal boards and the bullnose which was quite obvious. But after weathering for a few weeks the colours were all the same.
None of the above is criticism, it was what I encountered. They look great down and I would recommend anyone who wants to use them to do so.
1 August 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Gerard,
Thank you for taking the time to share such a detailed review of your experience with our decking. It’s great to hear you’re pleased with the finished look and would recommend it to others.
We appreciate your practical notes on handling, sizing and cleaning — these are all useful considerations for anyone planning a project, and why we aim to provide as much product information as possible on our product pages and data sheets, including the approximate weight of our decking boards.
While our guidance recommends avoiding prolonged direct pressure washing, a pressure washer can be used with great care: ideally with a maximum 2,000 psi, a fan tip of 40–60°, and the head kept 250–300mm from the surface. Always test an inconspicuous area first to reduce the risk of surface damage.
We’re pleased to hear the colour variation you initially noticed between the light grey boards and bullnose edges evened out naturally after a few weeks, and that your decking is now looking great.
Thank you again for your balanced, constructive feedback — we look forward to seeing you again soon.
Kind regards,
Cladco Profiles.
Faded decking
Bought a large amount of teak composite decking which was delivered on June 3rd,installed the 1st phase around 3 days later which I must admit looked stunning,started to install 2nd phase 4th August but the difference in colour due to fading is night and day,it does state some fading may occur but the amount is astounding, it looks nothing like the colour we ordered,looks more like a sandy colour, needless to say cladco hasn't been understanding, told me I could buy a tin of restore for £62🙄,not happy at all.
4 August 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning David,
Thanks for your review, and we're really sorry to hear how disappointed you’ve been with the colour difference between phases of your decking installation.
We’ve checked our records and can see that the original order wasn’t placed directly with Cladco, but instead through another supplier. While we’re always happy to provide general product guidance, any order-specific concerns are usually best raised with the company you purchased from so they can support you directly.
With composite decking, some level of colour fade is expected as the boards adjust to their outdoor environment. This usually happens in the first few weeks after installation, especially during warmer or sunnier periods. Because your first phase was laid back in early June, those boards will have already gone through that initial weathering period, whereas the newly installed ones are still in their original state — hence the noticeable contrast.
The boards are manufactured slightly darker to allow for this natural fade, and over time, the colours do tend to settle more evenly across the deck. It’s something that can catch people off guard when installations are spaced apart, and we completely understand how frustrating that can be.
When you spoke with our Customer Service Team, they suggested a finish reviver as a way to help restore colour depth and blend the boards more quickly. We’re sorry this wasn’t the answer you were hoping for — the suggestion was made in good faith, and we’re always here to talk through alternatives or offer further support if needed.
Since your review was posted, you have been offered an upgrade to our ProDeck range, which provides superior resistance to UV fading and staining — something you may wish to consider for future projects.
Kind regards,
Cladco Profiles.
Disappointed
Delivery was good. However, on installation we noted around 12-15 out of 60 sheets have various amounts of scratches on them. Cladco have yet to offer any form of resolution!
4 July 2025
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your review. We’re sorry to hear that several sheets were found to have surface marks, and we appreciate you bringing this to our attention.
Following your initial contact, we asked for confirmation of the exact number of sheets affected. To date, we’ve not yet received this information. We were also provided with a small number of photos, and we requested further images to help us understand the full extent of the damage. These additional photos were only received yesterday afternoon, after your review was posted.
We’re currently reviewing the images, but as we still do not have a confirmed quantity of the affected sheets, we’re unable to carry out a full assessment at this stage. That said, as a gesture of goodwill and to assist with concealing any visible scratches, we will be arranging a supply of touch-up paint to be sent out to you.
We hope this will go some way toward helping, and should you wish to provide the remaining details, we’ll be happy to revisit the matter further.
Kind regards,
Cladco Profiles.
Stay away
Stay away. Opted for cladco decking instead of wood. First month. Stains everywhere really easily. 2 chips and needs two repairs, however a repair kit for this is not available.
1 August 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon Danny,
Thank you for your feedback, and we’re sorry to hear you’ve been disappointed with your decking experience so far.
If you haven’t already done so, we’d encourage you to get in touch with our Customer Support Team at customersupport@cladco.co.uk. They’ll be happy to take a closer look at the issues and offer expert guidance. You may also want to consider our Cladco Ultimate Decking Cleaner, which is designed to help lift common surface marks and stains.
While our composite boards are highly resistant to rot, warping, and insect damage, like most materials, they can still be damaged through impact or misuse, especially around edges or cuts. If you wish to get in touch, we'd be happy to discuss practical next steps for addressing the chips and help you get the most from your decking going forward.
Kind regards,
Cladco Profiles.
Excellent customer service
Excellent customer service
I ordered samples which arrived very speedily. Also had contact from the company offering advice and assistance with obtaining a quotation
29 July 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon Julie,
Thank you for your lovely review. We’re delighted to hear you were pleased with the customer service and that your samples arrived promptly.
It’s great to know our team were able to offer helpful advice and support with your quotation. If there’s anything else you need as your project moves forward, please don’t hesitate to get in touch. Thanks again.
Kind regards,
Cladco Profiles.
Delivery driver was fantastic
Delivery driver was fantastic, helped to put sheets etc. near where needed.
Polite and professional.
Would highly recommend
4 July 2025
Reply from Cladco Profiles® Ltd
Good morning Patrick,
Thank you for your kind review — we’re so pleased to hear your delivery driver provided such great service.
It’s always encouraging to know our team members are making a positive impression. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles.
Reply from Cladco Profiles® Ltd
Good morning,
We really appreciate you taking the time to leave us a 5-star review — we’re pleased to hear you were happy with both the product and the service you received.
It’s great to know our team made a positive impression too. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles.
Great service and quality products.
4 July 2025
Reply from Cladco Profiles® Ltd
Good morning Robert,
Thank you for your 5-star review. We’re delighted to hear you were happy with both the service and the quality of our products.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles.
Great company really helpful only…
Great company really helpful only ordered samples so far but quick delivery hoping when ordering properly the process is as good
30 July 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Craig,
Thank you for your kind review — we’re really pleased to hear you’ve had a positive experience with us so far.
It’s great to know your samples arrived promptly and that you found our team helpful. We hope everything goes just as smoothly when you place your full order. In the meantime, if there’s anything you need, please don’t hesitate to get in touch — we’re always happy to help.
Kind regards,
Cladco Profiles.
Excellent +
27 July 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning James,
Thank you for your 5-star review — we really appreciate the positive feedback.
If there’s anything else we can help with, now or in the future, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles
Reply from Cladco Profiles® Ltd
Good afternoon,
Thank you for your feedback and 5-star review!
We’re really pleased to hear everything went smoothly and that your delivery driver made a great impression. If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles.
We have a project requiring composite…
We have a project requiring composite cladding I requested samples and they were here within 48 hours. Client has now agreed on the colour so we will be placing an order shortly.
29 July 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Sean,
Thank you for your feedback. We’re really pleased to hear your samples arrived promptly and were able to help your customer make an informed decision on their upcoming cladding project.
Should you need any assistance with your order or require anything else along the way, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles.
Outstanding products
Outstanding products
Brilliant website with lots of options
Will definitely be ordering again soon
24 July 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning,
Thank you for your fantastic 5-star review.
We’re so pleased to hear you’re happy with our products and found the website helpful and easy to use. It’s great to know you’ll be ordering again soon, and we look forward to supporting your next project.
If you need any advice or support in the meantime, just let us know. We’re always happy to help.
Kind regards,
Cladco Profiles.
Extremely frustrating decking order
Unfortunately this will be the last time I use Cladco.
I’ve spent thousands with them previously and assuming the next order with be smoother than the last only to be disappointed.
There boards are reasonably priced but delivery times extortionate. Lead times are ridiculous and sporadic.
My recent order was delayed due to
Stock numbers. That’s fine and was discussed with the sales rep and I paid. He offered a lead time of 3/4 weeks. The sales team said as soon as the stock arrived they’d email me so I had at least as a minimum 1 weeks notice before they dispatch it. I needed that time to schedule plans as I was due to be abroad for a week at the end of the month. The sales guy said he completely understood and put a note on the system.
Long story short 3 weeks later I’m on holiday and I receive a text saying my deckings scheduled for tomorrow. Fantastic!
I call cladco on my holiday speak to the sales team they say they’ll delay it by a week. Brilliant! The customer service id expect.
Couple of hours pass I get a call back. They want to charge me another delivery fee to change it?? I reluctantly decline as they didn’t uphold there end of the deal. (Hundreds of £’s btw for shipping costs)..
she’s says no I completely understand I’m confident we can waiver the cost and rectify the situation. She says she’ll email me if anything changes.
Finally a resolution!
I wake up the next day again on holiday to a missed call. I call back Delivery driver says he’s off loaded all the decking in my front garden. £1500 worth of decking sitting on my lawn now.
No way of me being able to move it as I’m in a foreign country. I’m new to the area I live in so I don’t know people locally that can move it for me (not that they should have too).
Anyway I don’t know if it will be there when I arrive home I can only cross my fingers. It’s caused me so much stress and quite frankly put a bit of a downer on my holiday.
I’m at a loose end now and let’s be frank if it goes missing they’re not taking any responsibility!
The delivery driver said he has constant problems with cladco which I worrying. But he said it’s out of his control! I’m so fed up of this unprofessional decking company! It’s great untill it comes to deliverys times and costs.
They promise the world and don’t follow through.
Very very disappointed.
24 July 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good afternoon Robert,
Thank you for leaving us your review, and we’re very sorry to hear how disappointing your recent experience has been, especially as a returning customer who has supported us in the past. We understand the frustration this situation has caused you, and we sincerely apologise for the disruption to your plans and the impact on your holiday.
Having spoken to colleagues involved and reviewed the timeline in more detail, we’d like to clarify what happened. Your order was passed to our haulier on 22nd July. At that stage, we had not been made aware of any specific dates to avoid for delivery. The following day, a note was added to your order advising that you were on holiday and unable to receive delivery until after your return. As the order had already been dispatched to our haulier, we contacted them immediately to request a reschedule. They confirmed they would remove the planned delivery and apply a redelivery charge due to the short notice.
We then contacted you to explain the situation. You mentioned that you'd informed a sales team member of your holiday at the time of placing the order. As there had been multiple team members involved in the process, and in light of the miscommunication, we agreed not to pursue the redelivery charge further.
We have since been made aware that, despite our request, the delivery still went ahead on the originally planned date. This was not something we authorised, and we will be raising this with our haulier directly to understand why our instruction to reschedule was not followed.
We fully appreciate the stress this has caused, and we're truly sorry that the handling of this delivery fell short of expectations.
Thank you again for your feedback. We are taking this seriously and will continue to work on improving our internal communication and delivery coordination with our partners. If there is anything further we can do to support you now that you're back, please don’t hesitate to get in touch.
Kind regards,
Cladco Profiles.
Fast efficient response
Fast efficient response, samples clarified choice. Thank you.
20 July 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning John,
Thank you for taking the time to leave us your feedback.
We’re really pleased to hear the samples helped clarify your choice. If you need any further advice or support with your upcoming project, please don’t hesitate to get in touch — we’ll be more than happy to help.
Kind regards,
Cladco Profiles.
If I could put negative stars I would…
If I could put negative stars I would have done it. Very bad experience with Cladco UK, I placed an order for a decking floor and its underlying and so far everything is fine (in short, 190 pounds for delivery is an authorised theft). I gave all the customer's delivery details in addition to giving my number to be notified of the delivery day All this happened in April. They rely on an external company for the delivery and these without warning anyone try to deliver for the first time without notifying anyone, resulting in a missed delivery because the customer was not at home. We agree on a second delivery and I am informed that the goods will be delivered from 08.00 to 17.00 on a day in June, result they deliver at 7.10 in the morning and the customer refuses the delivery and I who show up at 08.00 in the morning do not find the goods. Third delivery attempt I am notified by the customer that they are about to deliver (again the driver does not call me) I arrive at the place with the goods already deposited on the road (they do not deliver at home and they steal 190 pounds) and I realise that the goods are wrong, so I tell the driver to bring everything back and ask for a refund. I waited more than 1 month to get my money back and they stole 190 pounds of delivery (never returned). Don't buy from this company and from the third world, the customer service is bad and their delivery company is the worst you can have.
20 June 2025
Unprompted review
Reply from Cladco Profiles® Ltd
Good morning Giovanni,
Thank you for your feedback, and we’re genuinely sorry to hear how frustrating your experience has been. We completely understand your disappointment, particularly around the delivery process, and we apologise for the inconvenience caused by the repeated attempts.
That said, we do feel it’s important to clarify a few points. Your order was handled by our external delivery partner. While we provide delivery windows and request that drivers call ahead where possible, this cannot always be guaranteed. Delivery was first attempted on 8th May, but the driver was unable to get a response at the property. Following further communication from our team on 20th May, another attempt was arranged.
On 10th June, you requested a refund rather than proceed with another delivery attempt, which we fully understood. To complete that process, we asked for photos of the incorrect goods as part of our standard returns procedure — this helps us resolve issues accurately and avoid further errors. As of now, we’ve not received those images.
We remain happy to assist with resolving this, and a member of our Customer Support team will follow up with you directly.
Finally, while we absolutely recognise your frustration, we must address the language used in your review. Comparing our company or service to the “third world” is inappropriate and goes against the respectful communication we expect on all platforms. Our team works hard to support customers fairly and professionally, and we ask for that same courtesy in return.
Thank you again for raising your concerns. We’ll continue doing all we can to bring this matter to a resolution.
Kind regards,
Cladco Profiles.
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