Claim Flights - Flight Compensation Service Reviews 498

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, particularly highlighting their prompt responses and clear communication regarding claims. Many people expressed satisfaction with the service, noting its efficiency in securing refunds and compensation, even for older cases. Reviewers frequently mentioned that the process was easy and required minimal effort on their part, leading to successful outcomes. However, some customers were dissatisfied with the lack of transparency regarding the compensation amount received from airlines. A few other people also felt that the process took too long, and some mentioned issues with unresponsive communication or unfulfilled promises regarding payment.

What people talk about most

Claim

Customers consistently note positive experiences with claim services. Many reviewers praise the ease of the... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the helpfulness and responsiveness of... See more

Service

Reviewers mention positive feedback about service. Many customers are very happy with the results, describing... See more

Response time

Clients share positive opinions on response times. Many customers praise the quick and efficient... See more

Refund

Consumers generally find the refund process to be positive, often receiving compensation they weren't... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i... See more

Rated 5 out of 5 stars

I was cautious at first and the claim took several months from start to finish but ClaimFlights did a great job. Agnieszka was great to deal with and was very quick to respond to my check in emails I... See more

Rated 5 out of 5 stars

In my case the whole process lasted more than 2 years, because as I've been informed, the airline wasn't agree with the compensation and it was necessary to go on court, the process being transfe... See more

Rated 5 out of 5 stars

Very competent company, helped quickly, efficiently and without any problems. It took only two weeks from filing the documents for compensation for the cancelled flight to receiving the money and alre... See more


Company details

  1. Legal Services
  2. Airline
  3. Airport
  4. Flights search site
  5. Travel agent

Written by the company

About ClaimFlights – Your Dedicated Passenger Advocate Airlines have lawyers. Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights. We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections. We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers. Keep more of your money: Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion. We focus on radical transparency: Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline. Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors. 100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs. 2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.) Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us. We are available for our customers regarding flight delay compensation: Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

498 reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great work!

Great communication and support. Kudos to Ms. Agnieszka Fanslau for a very professional and successful handling with my case. I can recommend Claimflights!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

I found the service to be…a success!

I found the service to be straightforward and helpful during every stage of the process. Agnieszka Fanslau was the main point of contact and she provided great assistance from the application process through to completion and receipt of the compensation funds.

I would recommend ClaimFlights to my contacts.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Legal Expert Agnieszka Fanslau was very…

Legal Expert Agnieszka Fanslau was very helpful and efficient. Any inquiry via email was answered fast. I would recommend using the service of ClaimFlights. I got my refund with much less bureaucracy than if I had dealt directly with the airline, so the fee is very justified for the service provided.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Quick

Quick, easy application of the claim and very professional approach from the staff.

24 April 2023
Unprompted review
Rated 5 out of 5 stars

Hi everyone

Hi everyone.
My Wizz Air flight cancellation found our family at the airport's car park last August. No alternative routes were offered. The all nearest flights were sold out. Never applied for compensation before, decided to try my luck with ClaimFlights.
Applying process was really simple and quick. I started my claim process at the end of January and got my compensation by now.

Special thanks to Agnieszka.

Andris

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Great support from Agnieszka

Great support from Agnieszka. Very professional and extremely fast replies to my queries.
Definitely reccomend claimflights.com for any compensation, very well deserved 5 stars!

5 April 2023
Unprompted review
Rated 5 out of 5 stars

My claim was processed fast and I got…

My claim was processed fast and I got my money fast , the process was treated individually, you have the mail and phone of the person in charge of your claim , you feel a high good class in service from beginning to end , mails are responded very fast. Very good experience, strongly recommend

21 March 2023
Unprompted review
Rated 5 out of 5 stars

Flight compensation

The airline concerned was a very difficult airline to seal with and very slow to react. Agnieszka, was easily contactable and responded quickly to any questions I had. Thank you for all your assistance. Karen from Fife in Scotland.

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Agnieszka was very helpful in filing both our claims with Wizz Air. All questions were answered with great care and promptly. We are very happy with the process and outcome.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Pleasently Surprised

Although I was skeptical in the beginning, the experience I had was really pleasant and I would recommend it. Everything was easy to understand and the application was easy. Our case was handled really professionally and we were provided with enough information about the current status of our case. Our caseworker did an excellent job!

5 February 2023
Unprompted review
Rated 4 out of 5 stars

Very efficient work carried out.

Very efficient work carried out by Claimflights, Wizz Air are a very strange company to deal with but my case was looked after and compensation was paid through Claimflights within time duration they stated from the off. Happy to use & recommend

22 January 2023
Unprompted review
Rated 5 out of 5 stars

Claim for cancelled flights

The matter was dealt with in a professional efficient way. Agnieszka was very helpful and responded very quickly to my emails to get a satisfactory outcome with my claim.

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Agnieszka Fanslau

Thank you Agnieszka Fanslau. I highly recommend Claim Flights especially due to her excellent work. My partner and I had a significant overseas flight delay; I filed my claim with Claimflights, Agnieszka responded quickly with professional and personal emails keeping me up to date. I received a higher than anticipated compensation in early December. My partner claimed at the same date through one of the bigger name companies and still has received nothing end of February..... I will definitely return to Claim flights should I have other issues.

14 December 2022
Unprompted review

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