This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i... See more
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About ClaimFlights – Your Dedicated Passenger Advocate Airlines have lawyers. Now you do too. ClaimFlights isn't just another automated legal tech app. We are your trusted passenger advocate in the fight for your air passenger rights. We help you enforce your rightful compensation of up to €600 under EU Regulation 261/2004 for flight delays, cancellations, overbookings, or missed connections. We sue where others give up. Airlines often reject legitimate claims, citing "extraordinary circumstances" such as bad weather or technical defects. While other portals often give up or accept cheap vouchers to avoid legal costs, we fight for you. We use our own historical flight databases, advanced weather analysis, and aircraft tracking (ADS-B) to systematically refute airlines' false excuses in court. We are the specialists for difficult cases – even with stubborn low-cost carriers. Keep more of your money: Radical transparency: Many competitors advertise standard fees but hide massive court fees in the fine print, which can cost you up to 50% of your compensation if a case goes to court. ClaimFlights is your price-performance champion. We focus on radical transparency: Fair flat-rate commission (approx. 25%): With us, there are absolutely no hidden court fees, even if we have to sue the airline. Maximum net payout: You keep up to approximately 75% of your money – often €150 to €300 more than with our biggest competitors. 100% no win, no cost: You bear zero financial risk. If we go to court and lose, we cover all legal and court costs. 2 minutes of effort for you. We take care of the rest. Submit your documents once in just 2 minutes. Our cross-border legal team handles all the paperwork – from the initial letter to the airline to the courtroom. You'll never be left in the dark: We guarantee regular status updates on your case. (Forgot your flight number? No problem, our system will find it for you.) Certified security from Germany. Unlike opaque international intermediaries, Claim Flights GmbH is a registered German legal services provider. We guarantee strict GDPR compliance: Your sensitive passport and booking data are safe with us. We are available for our customers regarding flight delay compensation: Central Hotline: +49 (0)228 9293 9029, weekdays from 8 a.m. to 8 p.m.
Contact info
PO 35, D-78263, Buesingen, Germany
- +44 (0)20 3318 4866
- uk@claimflights.freshdesk.com
- claimflights.com
Replied to 50% of negative reviews
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I highly recommend this company
I highly recommend this company. Their agent, Agnieszka Fanslau, guided me through the entire process in a clear and professional manner. She explained the entire procedure and provided me with a timeline. I highly recommend them.
Flight delay compensation
Although the process took over 4 months, we were advised of the conditions and expectations up-front, and we were kept fully informed along the way. Communications from Agnieszka were professional and respectful.
Quick responses and was able to get the…
Quick responses and was able to get the compensation without difficulties. The process itself took just under three months but I got the compensation deserved. Agnieszka is quick on responses and extremely supportive. Overall, worth the cost.
Great service
Great service. Efficient, transparent, and successful in resolving my case. Very satisfied, I recommend,
Process was easy and got my…
Process was easy and got my compensation fast. Thanks Agnieszka for the help
Would use again
We made a claim back in June and were assigned Agnieszka Fanslau to help us. It was very easy to make the claim , just needed all the relevant details . If we were unsure or did something not quite right Agnieszka guided us.
The only down side is how long this process does take , it took almost 4 months to receive the money but this has nothing to do with the actual company. We would use again.
Highly recommend ClaimFlights - trust the process
Agnieszka was helpful and always responded promptly to my emails. It took 2 months after I raised the case with Claim Flights to get my UK261/EU261 compensation from Qatar Airways. Good service overall, highly recommend.
Quick and easy process to file the…
Quick and easy process to file the claim. Honest assessment of the claim and professional service overall.
Calim was processed hassle free
Calim was processed hassle free. Communication was excellent and the process straight forward.
Got compensated by my flight…
Got compensated by my flight cancelation. Very clear in the information necessary and I believe that was not quicker because of the air company, Really good work.
Good Service, trouble free
Good Service, trouble free
I well satisfied with the service provided and attention provided by Claim Flights and Agnieszka Fanslau during the process.
This company is both professional and firm!
This company is both professional and persistent! They didn't just allow United Airlines to dismiss our claim for pennies - they explained that they are willing to do what is needed to collect what i was owed by UA - Agnieszka Fanslau, was fantastic from start to finish. Agnieszka, also explained to me that with UA, we should expect them to fight our claim and delay but was unyielding! Thank you Agnieszka! I will always come back to them for any future claims.
Fast and safe
It works
It works. I received €250 — 25% (minus tax on this 25%) for my cancelled Ryanair flight. It took around 3 months, but in the end it worked.
Ms. Agnieszka Fanslau
Legal Adviser dealth with my case was very co-operative and efficient. Compensation was paid out as agreed and foreseen before.
Accurate information and quick response…
Accurate information and quick response to my questions. Agnieszka ws professional and cordial.
Great experience
Great experience, best communication and expected results.
Dealt with my flight compensation claim
Dealt with my flight compensation claim. It took a while due to airline procedures but I was kept informed and received the compensation, whilst only needing to provide minimal information to save me too much effort.
Iberia delay claim
It was my first time to claim for compensation for a flight delay. I was lucky to have chosen Claim Flights to represent me in our claim. Agnieszka Fanslau was straight to the point and explained the process. She said it will take time but finally we got our compensation. Great job!!
Fast and straight forward!
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