Claim Flights - Flight Compensation Service Reviews 498

The process of receiving compensation from WizzAir through ClaimFlights was absolutely hassle-free. The contact with their expert, Agnieszka was always fast and pleasant, recommend 100%! Their commission was ~25% (VAT included) which is, as far as my research goes, lower than in most companies offering similar services.

Complaint resolved very quickly. I recommend Mrs. Agnieszka who handled my case. Always good contact and up-to-date information. thank you very much

Professional and nice service. My case was resolved positively within the stipulated time. I would highly recommend.

I'm very happy our compensation was received 3.5 months after initial communication with Claim Flight. All information exchange was simple, clear, and prompt.

I live outside of Europe, so the payment limited through IBAN coded banks and Paypal is a bit inconvenient for me.

Huge let down in servuce, British Airways
Flight delay over 5 hours. Despite being business class passengers faced the trauma of a bad flight. After 5 hours of delay, upon landing no lugagge for long. Lastly to add to the ordeal did not receive a large suitcase. No British Airways staff present to even lodge a complaint. All I have is a baggage tag. Was a complete nightmare with small children. Please contact on 9820168166

Waste of time. Filled in all their online forms.

Received a curt reply with no explanation why they would not proceed with our 5 hour delay:

"Unfortunately, we have to inform you that after a summary examination of the information provided by you we cannot take your case (our reference: SHE2190324) because it is outside our scope of work."

Great Service, everything was exactly as described !

Worry free experience with these people, we are 2/2 now... Thank you Agnieszka.

Excellent service provided by company expert, Ms.Agnieszka Fanslau, everything clear, fast, very understandable. Thank you, Agnieszka, for your perfect service!

Out of €400, which represents the compensation granted by Wizz Air, I received €262.50 from Claimflights. It took 15 working days and several heated emails for them to transfer the money. Mules caravans would have arrived faster...

Nice and correct communication about the case, and finished with good result!
One remark for people from the Netherlands (maybe also other EU citizens) be aware that from the in my case €400,- you don't get €300,- because also the VAT must be payed so you get €279,-
This is still a good rate, but you never see this in the fees comparision.

Very professional from day one
Thanks to Agnieszka for the support during the claim

Very good contact with the representative.Quick reply and successful dealing with the issue.Highly recommended

After being contacted by Jakob Kunicki for my case, he told me that for Air Arabia it will take about 3 month to having some news from the company and recontacted me again.

I was a little bit put off by the long time required and also a bit skeptical (It was the first time for me to request a refund for a delayed flight) but finally Agnieszka Fanslau contacted me with good news telling that the company will refund me. Thank you Agnieszka!

Five days after providing my bank coordinates, I received the refund (faster than expected because she told me it could take up to 10-15 working days!)

I am very happy I chose Claim Flight and I will choose It again (even if I hope It Will not be necessary).

Agnieszka was so helpful with my claim and got me a positive result

successfully recovered my indemnity for late flight with Avianca. Took around 3,5 month the whole process.

Thanks!

As others have mentioned, they will only take cases where no court action is required.. That's why they charge the lowest fees, because they are not willing to get their hands dirty.. My flight was delayed due to an aircraft issue, as confirmed by the pilot, but somehow Air Canada is now denying that. Weather was perfect in both Copenhagen and Toronto. Avoid this company and pay a bit more money by using other agencies

My case is was declined because "it is outside our scope of work". All online flight trackers show the delay and this is a European company flying out of Spain.
At least their response was quick and I can move on with my claim elsewhere

They said "Outside our scope of work" but Romania including Timisoara's airport appear on their site. Don't recommend this, I think you only choose some cases that suit you.
I have requested help for delayed flights from Romania to Skiathos with AirConnect airline, but I think you don't want to work if the airline is a small company.