I placed my order last month. The delivery date was the following week. The items did not arrive in the time specified so I left it a few days longer as it was coming to Ireland. Still no order arriv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order on 23rd Feb received an email on 28th Feb advising goods had been sent but have never received them. I have emailed the company several times and received no reply from them, I hav... See more
Company replied
Previously used and quick delivery- no problems. This time, not received and having to chase twice and still awaiting refund.
Company replied
I bought a swimming costume for my holiday next week last Saturday. It's now the following Monday and I still haven't received it. Not happy.
Company details
Information provided by various external sources
Your one stop shop for all your lingerie and swimwear needs. We stock many popular and well known brands with one of our most sought after lines being the Freya collection. The collection consists of Freya swimwear, and Freya bra and knickers sets as well as many other individual items which can be purchased by themselves. Freya lingerie is famous because of the way it fits a woman’s body perfectly while looking amazing, and with new collections available regularly throughout the year you are sure to find the perfect Freya bra and other lingerie and swimwear items for you.
Contact info
1.1
Bad
249 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service great prices fast delivery
15 September 2017
Unprompted review
Reply from Clara Olivia
What a great review. Thank you!!
Prompt service including returns and …
Prompt service including returns and exchanges. Excellent.
10 September 2017
Unprompted review
Reply from Clara Olivia
Thank you very much Denise, we are glad that you are so pleased
Reply from Clara Olivia
Thank you so much. Your support is apprecieted
Reply from Clara Olivia
Many thanks for the review
Highly recommended seller
speedy handling of returns, excellent customer service, many thanks
1 September 2017
Unprompted review
Reply from Clara Olivia
Thank you Rose, we're very pleased that you had a good experience
Quality service and goods.
Brilliant speed in which the items were delivered.
Had to contact the company via email and they were very quick and efficient in sorting out my query.
Will be using this company again.
29 August 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for your review, Sandra
Return and exchange.
I purchased a bra from Clara Olivia, I had to return it and request a different size. The service was excellent and trouble free. They need to be complimented on their excellence.
Patricia Jones.
26 August 2017
Unprompted review
Reply from Clara Olivia
Thank you so much, Patricia. We are always happy to exchange any item.
I placed my order last month
I placed my order last month. The delivery date was the following week. The items did not arrive in the time specified so I left it a few days longer as it was coming to Ireland. Still no order arrived a further week later. I then contacted Clara Olivia via email. Two emails later I received a response. They did not have the items on stock. The choice was to order another colour or cancel. I ordered another colour. I was assured they would be sent . Waited and waited another week passed. No order. I sent yet another email to find out what was the problem now. Not in stock again! Then I received a notification to cancel and receive a refund. I agreed and three weeks later I'm still waiting and not had any email from Clara Olivia telling me anything.
Terrible customer service . I'll never use them again . I only ordered from them based on reviews. Why they accept an order and it's in stock when you've placed the order only to be told it's not . Don't understand that.
23 August 2017
Unprompted review
Reply from Clara Olivia
Thank you for your justified feedback. We apologise that we got it so wrong this time. We have emailed you directly to resolve the situation.
Excellent reliable service
Excellent reliable service, top quality product at keen price.
19 August 2017
Unprompted review
Reply from Clara Olivia
Than you very much for your positive feedback
Delighted with my purchase!
15 August 2017
Unprompted review
Reply from Clara Olivia
Thanks Una, we are equally delighted that you had a good experience.
Poor customer service
Hi if you cared about my opinion you would have replied to my message about my missing delivery.
Please respond.
12 August 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for a perfect review!
Reply from Clara Olivia
That's great - we're glad you had a good experience - thank you for reviewing us
excellent service and super quick …
excellent service and super quick delivery!
25 July 2017
Unprompted review
Reply from Clara Olivia
Thanks very much - the review is greatly appreciated
Great customer service
Speedy delivery and their customer service team where very helpful. Will definitely buy from here again.
25 July 2017
Unprompted review
Reply from Clara Olivia
That's really kind of you to let us know - thank you.
Alovely blouse and a perfect fit .Thank …
Alovely blouse and a perfect fit .Thank you.
18 July 2017
Unprompted review
Reply from Clara Olivia
Thank you. We are glad you like it.
I always have a great experience with …
I always have a great experience with this company!
16 July 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for the kind review
Previously used and quick delivery- no …
Previously used and quick delivery- no problems. This time, not received and having to chase twice and still awaiting refund.
15 July 2017
Unprompted review
Reply from Clara Olivia
Hi, we are very sorry to hear that you have had a bad experience. Please email us again, if we haven't already resolved this and we will do our best to sort it out immediately. Thank you.
Anything I have ordered from Clara …
Anything I have ordered from Clara Olivia has always arrived quickly and well packed and been as described. Have some very good offers.
14 July 2017
Unprompted review
Reply from Clara Olivia
Thank you very much for your kind words, Joan.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.