I was able to find a ClarityMD Support person to listen to my problem. (My problem is that I'm getting automatic charges & delivery of product monthly, and am over-supplied by 4 months!) Joan was help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The kind person (Rosel), whom I never got to talk with but who wrote me back on email, was able to cancel my order and help me with the question of returns. It gave me piece of mind, but took quite so... See more
Company replied
Nicole in customer service was great. Corrected my issue quickly and happily.my first order was for multiple months and when the auto reorder kicked in I still had 4 months supply left, so she fixed m... See more
Responsive to reset password requests, when initial contact made account status provided. This solved the issue without further activity. Response email again confirmed completed cancellation by Iva... See more
Company replied
Company details
Written by the company
ClarityMD is a US-based health supplement company committed to delivering clean and effective products made from pure natural sources. We believe in full transparency - real sourcing, real testing, real results. Every order ships within 48 hours from our US facility and is backed by a 90-day money-back guarantee.
Our satisfaction guarantee ✅
90 Day Money Back Guarantee
We're so confident that you'll love our products, that we offer a 90-day money back guarantee - don't love it? It's on us!
Contact info
United States
- +1 (985) 466-7745
- support@claritymd.co
- claritymd.co
4.4
Excellent
669 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Had a problem with reoccurring charge…
Had a problem with reoccurring charge to card. Was told i checked "subscribed", which i really don't remember. I never subscribe to anything. But Nicole handled the situation with just one email and it's all good now. Thanks.
14 July 2026
Unprompted review
Reply from ClarityMD
Hi Frank,
Thank you for sharing this. We're glad Nicole could look into the charge and get everything settled for you so quickly, all in a single email. We know billing questions can be frustrating, so it means a lot to hear it's all good now. We'll make sure Nicole hears your thanks.
Amazing customer service
I appreciate the effort ClarityMD makes to ensure their customers are satisfied. I ran into a little problem and had 2 people me in record time. I've been using their product for a while now and I can feel an improvement in the "brain fog" area. It makes me happy!
14 July 2026
Unprompted review
Reply from ClarityMD
Hi Julie,
Thank you for such a thoughtful review. We're happy our team could jump in and help so fast, and it's wonderful to hear you've been enjoying the product. Reviews like this really make our day. Thanks for being with us, and please reach out anytime you need us.
Methcell was very supportive in helping…
Methcell was very supportive in helping me return product for a refund
14 July 2026
Unprompted review
Reply from ClarityMD
Hi Karen,
Thank you for taking the time to leave this. We're glad Methcell could guide you through the return and make the process an easy one. Even when a product isn't the right fit, we want the experience to feel simple and well cared for. We appreciate you, and we're always here if you need anything.
Had a problem with my subscription and…
Had a problem with my subscription and it was solved with Jessica’s expertise . I’m a satisfied customer , thanks to her .
3 July 2026
Unprompted review
Reply from ClarityMD
Hi Carolyn,
Thanks so much for taking a moment to share this! We're glad your subscription issue got sorted out and that you're a satisfied customer. We'll be sure to let the team know how much you appreciated the help.
Joan was very helpful with my situation…
Joan was very helpful with my situation and resolved it to my satisfaction. She was courteous and efficient in getting my matter resolved. Thank you for caring customer service staff. Valerie McCormick
13 July 2026
Unprompted review
Reply from ClarityMD
Hi Valerie,
Thank you for the lovely feedback! We're glad Joan was able to get everything resolved for you in a way that felt right. She'll be happy to hear this.
I really appreciate Joan's help she was…
I really appreciate Joan's help she was super knowledgeable.
Than you,
Jackie Hurt
13 July 2026
Unprompted review
Reply from ClarityMD
Hi Jackie,
Thanks for taking a moment to write this! Joan really knows her stuff, and we're glad that came through for you. We'll pass your appreciation along to her.
No Phone Service
First of all, there is no customer service at least customer service that can be reached by phone so let's call it CUSTOMER NO SERVICE. No place to call, just email with a response on their timeline. Then there is the "subscription" whether you ask for one or not, you get unwanted product and charges on your bank that are unplanned. So, if this business has this kind of "Hide-N-Seek" procedures with their customers, what else are they keeping from us? Are they friends with Bill Gates and all his wonderful inventions? Maybe friends with Mr. Fuchi and his embedded MRNA products. Oh Well, Good luck with your purchase from these people that don't want to talk to their customers.
10 July 2026
Unprompted review
Reply from ClarityMD
Hi Randy,
Thank you for sharing your concerns. We understand the frustration of not being able to reach someone by phone, and we hear you.
Our support is handled through email at support@claritymd.co, which allows us to keep clear records and make sure nothing gets missed. We know that isn't everyone's preference, and we appreciate you bearing with us.
We do want to let you know that your subscription was cancelled back on June 24, so no further orders or charges will be processed going forward.
If your most recent order arrived and you'd like to return it, just reach out and we'll be glad to walk you through the process. We're here to help however we can, Randy.
Joan made my experience fantastically…
Joan made my experience fantastically great!!! She was quick and polite and exceptionally efficient!!! Tracked my package and resolved my problem in faster than a speeding bullet!!! She must be super woman!!!
Thank you again Joan!!!
13 July 2026
Unprompted review
Reply from ClarityMD
Hi Paul,
Ha, we love this! Joan does have a way of getting things done quickly. We're glad she tracked down your package and sorted everything out. She'll get a kick out of the superhero comparison, and we'll be sure to share it with her.
Charmaine treated me with respect and…
Charmaine treated me with respect and listened to me as a person when I asked for a cancellation. Instead of deterring me and begging me to stay she heard me. I love that about a company. Charmaine gets all kudos from me.
13 July 2026
Unprompted review
Reply from ClarityMD
Hi Amber,
This really means a lot to us. Being heard matters, especially when you've already made up your mind about something, and we're proud that Charmaine handled your request that way. We'll make sure she sees your kind words.
I’m so excited about this wholesome…
I’m so excited about this wholesome product that’s real and going to do society good. I did my research, a product that does what it says.If you are tired of wasting your hard earned money look into Clarity MD for yourself you will be only satisfied. The personal there is so focused I made a mistake on my order the lady texted me a response at 12:45 in the night, by 8:00 in the morning she had taken care of all of my concerns. Thank you so much for your dedication for your customer
12 July 2026
Unprompted review
Reply from ClarityMD
Hi Biga,
What a wonderful thing to read! We're thrilled the product resonated with you after doing your research, and we're glad our team was able to jump in and take care of your concerns so quickly. Thank you for trusting us, and we hope you love what you receive.
Please contact Mary mayerl
Please contact me. I only ordered 1 month of supplements and you sent me more. There are numerous phone numbers and websites but none to opt out of this. I feel claritymd.com is a scam. Hoping to here from you. I will no longer pay for any supplements from this company
13 July 2026
Unprompted review
Reply from ClarityMD
Hi Mary,
Thank you for reaching out, and we're truly sorry this was harder than it should have been. That's not the experience we want anyone to have.
The good news is that this has already been taken care of. Your subscription was cancelled on July 13, so there will be no further shipments or charges. There's nothing more you need to do on your end.
We appreciate you giving us the chance to make this right, and if anything else comes up, we're always here to help.
Sanie Joy was helpful and prompt in…
Sanie Joy was helpful and prompt in processing my refund request.
9 July 2026
Unprompted review
Reply from ClarityMD
Hi Deb,
Thank you for sharing this! We're glad Sanie Joy was able to process your refund quickly and take good care of you. We'll be sure to pass along your kind words to her.
Quick Refund
There was an unauthorized charge that was quickly resolved by Nicole. She was knowledgable, respectful and kind. Very pleased with her service.
12 July 2026
Unprompted review
Reply from ClarityMD
Hi there,
Thank you for sharing this! We're glad Nicole was able to look into the charge and get it resolved quickly for you. We'll be sure to pass along your kind words to her.
Great Company, Trustworthy and reliable
You granted my request immediately and with such kindness. I greatly appreciate it. You are a wonderful and caring company, which is so rare today. I am sure after I get my product, I will be ordering more from your company.
12 July 2026
Unprompted review
Reply from ClarityMD
Hi Brenda,
Thank you so much for the kind words! We're happy we could take care of your request right away. We hope you enjoy the product when it arrives, and we look forward to hearing from you again.
Great Outcome by Nicole @ ClarityMD
After ordering a product from ClarityMD & subscribed, I realized I already had more of the product than I would need monthly with the subscription.
I sent an email explaining this and asked to cancel the subscription. Immediately, I received a reply from a lovely person named NICOLE! She explained that they understood & offered to pause versus cancel the subscription! I thought that was excellent since at some point I would need to order again & thanked her for her kindness & understanding.
In addition, she offered a discount on the order that had just been processed as a measure of good will. I accepted both offers gratefully!
Nicole is clearly a positive asset to ClarityMD since her Customer Service Skills are excellent!!
Thanks again Nicole!! ;-)
10 July 2026
Unprompted review
Reply from ClarityMD
Hi Patricia,
Thank you so much for sharing this! We're glad Nicole was able to find a setup that works for you and made you feel understood along the way. Pausing rather than cancelling means we'll be right here whenever you're ready to restock. We'll be sure to pass along your wonderful words to Nicole, and we truly appreciate you taking the time to write this!
I have recently found out that I have…
I have recently found out that I have kidney issues and needed to stop taking all supplements. I emailed and Grace helped me to suspend my order for the time being. She was very prompt in answering my email and very helpful in general. Thank you Grace!
11 July 2026
Unprompted review
Reply from ClarityMD
Hi Chuck,
Thank you for sharing this. We're sorry to hear about your kidney issues, and we hope you're getting the care and support you need. We're glad Grace was able to help you suspend your order quickly and make things easy during a difficult time. We'll be sure to pass along your kind words to her. Take good care, Chuck, and we're always here if you need anything.
I couldn't get any person to assist me
I couldn't get any person to assist me
I was disappointed that I had to email only and it didn't work. I had to spend hours on the phone trying to get help
This is the first time I am being responded to. Being double charged made me upset also
If this customer service doesn't change it will hurt the reputation. I am so sorry that I can't use this product as I hope it helps others
Thank you for getting back to me
1 June 2026
Unprompted review
Reply from ClarityMD
Hi Joyce,
Thank you so much for taking the time to share this, and we're truly sorry the experience left you feeling frustrated. Spending hours trying to get help is not what we want for anyone, and we can hear how discouraging that must have been.
Looking back at your account, we can see you reached out about the second order and our team did respond with options, but we understand that came later than you needed and after a great deal of effort on your part.
We really appreciate you giving us your honest feedback, Joyce. It genuinely helps us do better, and we're grateful you took the time.
Great customer service
I had a concern and Quinn quickly responded to my email. I was impressed my problem was resolved almost immediately.
11 July 2026
Unprompted review
Reply from ClarityMD
Hi Loretta,
Thank you for sharing this! We're glad Quinn was able to get back to you quickly and resolve your concern right away. We'll be sure to pass along your kind words to her.
very good customer service
very good customer service. product I just ordered but they're on top of it. so far so good
11 July 2026
Unprompted review
Reply from ClarityMD
Hi Jeffrey,
Thank you for the kind words! We're glad our team has been taking good care of you so far. We hope you enjoy the product, and we're always here if you need anything.
Nicole really help me out today
Nicole really help me out today. She was real nice and work hard to get my problem solved. Thanks Nicole
11 July 2026
Unprompted review
Reply from ClarityMD
Hi Karren,
Thank you for sharing this! We're glad Nicole worked hard to get your problem solved and took good care of you. We'll be sure to pass along your kind words to her.
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