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Clark & Rose (Removals) Limited Reviews 

1,123
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and respectful handling of belongings, often going the extra mile to provide exemplary service. Many highlight the efficiency and carefulness of the moving teams, ensuring items arrived in good condition and making the entire process stress-free. People also frequently noted the excellent communication from both office and moving staff, keeping them well-informed and making interactions smooth and reassuring throughout their move. However, some customers also noted occasional issues with timing and logistics. A few people experienced delays, such as teams arriving later than scheduled or issues with vehicle capacity leading to extended delivery times for some items.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its excellence from start to... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the proactive communication and... See more

Product

People report ambiguous experiences with the product, with some customers praising the professional packing... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpful, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

2 weeks ago we used Clark & Rose to move us. Brandon, his team, Joe, Tyler and Oliver were just brilliant (Thanks chaps!) They worked incredibly hard from start to finish over 3 days and treated our... See more

Rated 5 out of 5 stars

Nothing too much trouble! Moving out and moving in were trouble free. The team worked methodically, checking with us at each stage. Everything was completed quickly and smoothly and we never felt... See more

Rated 5 out of 5 stars

Moved our household from Aberdeen to Switzerland. Communication was great. Prompt responses to questions & problems dealt with quickly. Packers were efficient & very careful. At the other end the staf... See more

Rated 5 out of 5 stars

The Clark and Rose team were really excellent - from the planning stage, the actual move days, and the post-move collection of boxes. The move itself was quite challenging, lots of indoor and outdoor... See more


Company details

  1. #11 of 38 best companies in Removals Service

About Clark & Rose (Removals) Limited

Written by the company

Get a quote online budget Contact us
Who are Clark & Rose?

Clark & Rose is a leading removal and storage company within the UK, carrying out local, national, European and international moving. Alongside that, we provide safe, secure storage facilities either for short-term storage between home or longer-term storage, for example while posted abroad. We have a network of branches from Aberdeen in the North to London in the South, all linked by a state-of-the-art IT system to maximise efficiency and communication.

Why trust Clark & Rose to handle your move?

Established in 1906, we have a wealth of experience and expertise built up over that time. We believe that our experience and unrivalled planning are the keys to providing a successful and stress free move.

When it comes to organising a successful, trouble-free removal, we consider our staff and their combined experience to be one of our greatest assets. Whether you are moving around the corner, or across the ocean, we ensure the whole operation runs smoothly and with minimum stress.

We are also long-standing members of the British Association of Removers (BAR) and their prestigious overseas group for international moving. We abide by their Code of Practice approved by the Trading Standards Institute, meaning you receive the best service and level of reassurance.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,123)

157 reviews in the last 12 months

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Rated 5 out of 5 stars

5/5 – Excellent service!

Clark & Rose made our move stress-free. The team was very respectful of both properties, carefully protecting floors, walls, and doors. They handled all our belongings (including fragile items) with real care and left everything spotless. Professional, polite, and thorough. Highly recommend – we’d use them again in a heartbeat!

4 March 2026
Rated 1 out of 5 stars

Complete Disregard for local people in their cavalier parking.

Clark and Rose have happily parked one of their lorries on the A1151 for 48 hours so far, completely blocking one side of the carriageway and causing extensive traffic delays (45 minutes to drive 1 mile due to their parking). No sign of a driver or removals staff packing the lorry, and their attitude on the phone was dismissive and rude.
They have no care or concern for the hundreds of people who have been substantially inconvenienced by their thoughtless parking and have obviously given no thought to the environmental and health impacts of causing hundreds of cars to move at a snails pace past residential properties and a route that schoolchildren and parents with pushchairs walk.

Of course we all understand that removals can be inconvenient for other residents but to deliberately block a road that is a main through route for 2 consecutive days with no sign of any loading or unloading is appalling.

FOLLOW UP

Despite their statement below that the lorry was being loaded, I drove past the lorry 4 times in 2 days, and my daughter also 4 times in 2 days and on NONE of those occasions (all during hours 9am - 5pm) there was no sign of any staff or an additional vehicle. The total amount of time that we (just two of the hundreds of people who use that main road each day) we were delayed by more than 2 hours each on both days. If there was a necessity for the vehicle to be so thoughtlessly parked during the day, it could and should have been moved elsewhere when not actively being loaded. Roy’s Coach Park would have had ample space overnight which would have ensured that all commuters were not inconvenienced and would have gone a long way to minimising the disruption.

Given Clark and Roses unprofessional and thoughtless attitude to the inconvenience they have caused to local people I would never trust them with a removal service.

11 March 2026
Unprompted review
Clark & Rose (Removals) Limited logo

Reply from Clark & Rose (Removals) Limited

Dear Gills,

Thank you for your feedback. We are genuinely sorry to hear of what sounds like a frustrating experience.

However, we would like to clarify a few important points. The vehicle in question was parked legally while our team was carrying out a house move at a nearby property. Due to access restrictions at the property itself, positioning the vehicle on the A1151 was necessary in order to complete the move safely and effectively.

With respect, the vehicle was not parked for 48 hours without activity, as suggested. This was a two-day move, and the vehicle was present for approximately five hours on each day. During that time, our crew were actively engaged in the move, although they may not always have been visible from the road while working inside the property. A smaller vehicle, used to transfer items from the larger lorry, was positioned in the driveway to the side of the house and therefore perhaps out of sight from the road. The driveway itself could not accommodate the larger removal vehicle.

Thank you for recognising that removals are necessary and that a degree of inconvenience may sometimes be inevitable. We appreciate that large vehicles may bring temporary disruption, and we apologise for any inconvenience this may have caused to you, other road users, or local residents. That said, the suggestion that our team acted thoughtlessly or without consideration is somewhat unfair and does not reflect the care and planning that go into carrying out our work.

With regard to your phone call, we are sorry if the conversation left you feeling dissatisfied. Moving house can be a stressful time for those involved, and we are extremely proud of our staff who, with professionalism and patience, have to handle a wide range of challenging situations. We would have thought they would have done their best to explain the circumstances, although unfortunately they could not change the practical requirements of the move, and the source of your irritation.

Clark & Rose always aim to carry out removals as professionally and responsibly as possible while balancing the practical realities of moving large households in areas where access can be limited. While disruption is never our intention, regrettably, situations of this nature can occasionally be unavoidable.

Apologies, and thank you again for taking the time to share your concerns.

Sincerely,

Clark and Rose

Rated 5 out of 5 stars

We used the services of Clark and Rose…

We used the services of Clark and Rose to pack, move, store and deliver when selling and buying recently. Would recommend as the service from start to finish was excellent. From the initial home visit, communication through the office with Emily and the moving team of Alan, Robbie and Gary (very hardworking, conscientious and good humoured. Even when moving from a second floor flat) we are very happy with it all, thank you.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and timely!

Professional and timely!
My move was handled seamlessly with good communication and clear expectations. I appreciated how fees were explained up-front so there were no surprises. The movers were on time, friendly, and professional. I would highly recommend Clark & Rose!

7 March 2026
Rated 5 out of 5 stars

U-Haul from Canada to the UK with Clark and Rose

Clark and Rose handled the UK side of our move from Canada to Scotland. They were the U-Haul partner for the UK.

They were fantastic. Clear and concise communication, and allowed us to collect our items from their Stirling facility.

On collection they were exceptionally polite and helpful.

Would definitely recommend them, our whole experience from Edmonton, Canada to Scotland was a lot smoother than we'd expected.

Five stars, thank you!

4 March 2026
Rated 5 out of 5 stars

Professional and friendly service

Shipping your belongings over 5,000 miles can be stressful and nerve wracking but Lynn and the team at Clark and Rose kept me updated on progress along the way.
Their delivery driver, Chris, was very friendly and helpful and we had everything unloaded and the inventory checked off in half an hour.
Very professional, efficient and friendly service.

12 February 2026
Rated 5 out of 5 stars

Amazing Delivery Crew and Staff

Amazing delivery crew and staff. They could not have taken better care of our things. Not a scratch, dent, ding, or mark on any of our furniture or walls. There were some tough pieces of furniture to fit up a staircase and squeeze around walls. But it was all handled professionally. I cannot speak more highly of the crew and staff.

9 February 2026
Rated 5 out of 5 stars

Moving from the UK to Australia

From the very start of our removal process, quotations, Clark and Rose removal men arriving, packing, and leaving to the depot, continued e-mail communication, both my husband and I have found the service from Clark and Rose impeccable. All staff have always been professional, informative, prompt, helpful and honest.
This has helped a major move from the UK to Australia very easy and stress free.
I would have no qualms to in using Clark and Rose again in the future, knowing they have a long history of worldwide removals.
Thank you

11 February 2026
Rated 4 out of 5 stars

Helpful and easy to work with.

Helpful and easy to work with.
The team were polite, helpful, considerate and very hard working. Our job had been estimated well in respect of how long the job would take. The disruption for us who had to live in the house while the job was going on was minimised. Our belongings were well packed, but it would have been helpful for our settling in if the boxes had been labelled better. The move in went well and the furniture and boxes were delivered to the correct rooms. We can recommend Clark and Rose, and would use them again if the need arises.

7 July 2025
Rated 5 out of 5 stars

Successful move to store

The crew worked hard and with good humour to complete our removal to store, they were helpful when a couple of items had to be retrieved from their efficient packing and were not phased by the number of books we possess! all was completed within the three days - thanks to all

6 February 2026
Rated 5 out of 5 stars

First class service

I cannot recommend Clark and Rose highly enough. Scott that came out to give us a quote was brilliant and on the day, the guys loaded and unloaded the van really quickly and without issue, dismantling the furniture and ensuring nothing was damaged. They made a very stressful day less so and we were grateful for all their help. They are all a credit to the company.

30 January 2026

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