Clarks Reviews 

54,995
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, knowledge, and professional yet kind demeanor, especially when assisting with shoe fittings for adults and children. People appreciate the personalized approach, ensuring the perfect fit and offering valuable advice, making shopping for footwear a pleasant and efficient process. The overall service and product quality are consistently highlighted, with many finding their shoes comfortable and well-suited. Conversely, a small portion of people felt dissatisfied with customer service, citing instances of incorrectly fulfilled online orders or dismissed product discomfort concerns. Some reviewers also experienced unhelpful or unprofessional staff, leading to frustration and a perceived lack of accountability.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, kindness, and... See more

Product

Customers had positive experiences with product, often praising the comfort and fit of the shoes, with many... See more

Service

Clients share positive opinions on service, with many reviewers describing staff as accommodating,... See more

Quality

Customers consistently note positive experiences with quality, often praising the everlasting quality of... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Timmy assisted in Cambridge today, he was a more than helpful. We were getting school shoes and needed help for sizes, and Timmy did just that add extra. He was extremely accommodating, insightful and... See more

Rated 5 out of 5 stars

I went into the Clarks Grafton St Dublin store for a quick look on my way to get a bus home, just to fill a few minutes. I immediately took a stunning animal print shoe off the shelf to try it on in... See more

Rated 5 out of 5 stars

I called into the shop at Donegall Place in Belfast to try on suede desert boots that I'd seen on the website. Unfortunately they weren't a good fit for me but the staff member who attended to me w... See more

Rated 5 out of 5 stars

Ben C of the Poole Store made shopping for school shoes the best experience yet. He was polite, professional and didn’t try to oversell me anything. He wasn’t happy with the fit of the shoes, even tho... See more


Company details

  1. #87 of 218 best companies in Shoe shop
  2. #20 of 35 best companies in Boot Shop
  3. #3 of 13 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55k reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(54,995)

5,072 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tavleen at Fosse Park

Tavleen assisted at Fosse Park. She was courteous and extremely helpful. Thanks to her, purchasing a pair of shoes went smoothly and was a pleasant experience.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Sam G from bolton was so friendly…

Sam G from bolton was so friendly helpful had my son shoe fitted for a wedding and suggested about school shoes. We came out very happy as my son can be hard to buy for and Sam help us get both shoes and stresses free thanks brilliant

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Gerry on Grafton street in Dublin could…

Gerry on Grafton street in Dublin could not have been more helpful during my recent visit. I was buying school shoes and he obliged with many trips to the store to see what could work best. Above and beyond and much appreciated

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful Team @ Swansea branch

Was assisted today by Dawn @ Swansea Quardrant. She was a great help with picking my shoes needed some formal shoes with the difficulty of having very wide and chunky feet,
It was a little difficult but with the help of Dawn she was patient, very kind and talked all my options and together I manged to find a pair i wanted, was very happy with the purchase I made and will most definitely return when I need more shoes

Thanks for your help.
Nathan.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Amy :)

Amy, the assistant in Rushden, was amazing today! The service was very professional. She had a great approach to the customer and showed tremendous patience with the children! We were picking out our first-ever school shoes, and Amy made the experience truly pleasant. Thank you!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

We went into the Cambridge store today…

We went into the Cambridge store today to get my son some school shoes and Charlotte served us and she was amazing. She was patient, helpful, reassured my son when needed and nothing seemed to be a problem.
A great experience and amazing customer service ☺️

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Leena went above and beyond to help with a click and collect order i had an issue with. She was able to resolve it well and I walked out with my shoes. Thanks.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Went into the Isle of Wight shop today to buy school shoes. My son is autistic and has a sensory processing disorder and my daughter, whilst undiagnosed, has real trouble with finding socks and shoes that she tolerates. I can't remember the name of the wonderful lady who served us, but she was endlessly kind and patient with them both. She helped my daughter try on so many shoes and decide on a pair that were comfortable. She immediately got my son's needs and made sure he had a pair of shoes that he loved. The service in Clarks is always amazing, but today really stood out.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service at Clarks, Huddersfield

I took four of my children to Clarks in Huddersfield for school shoes yesterday, not realising it was so close to closing time. But this wasn't too much trouble for Assistant Manager, Michelle, who made sure we left with some lovely, well-fitted school shoes - thank you!

3 August 2026
Unprompted review

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