Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more
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Company details
- #92 of 218 best companies in Shoe shop
- #20 of 34 best companies in Boot Shop
- #3 of 12 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
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Fraser made it easy!
We had Fraser helping us get school shoes. One of my children is autistic and shoes can set a challenge. Fraser was exceptional and gave him additional time and allowed my son to feel the shoes and insoles taking each set at his pace.
I was really impress with Fraser knowledge and support, suggestion of shoes and andding insoles that would support my son’s sensory needs. I couldn’t have asked for better. Thank you Fraser!
Excellent assistant
The assistant, Ella, at the Bath store was excellent. She listened and communicated very well, coming up with suitable suggestions. She was good at encouraging further sales in terms of a second pair half price or a protective spray. Very personable!
Visited the Newbury (5642) store today…
Visited the Newbury (5642) store today to purchase school shoes. Izzy was very patient and helpful. She was also very honest with regards to the style and fit of the shoes. Thank you for the great service.
We had a lovely experience with Heni
We had a lovely experience with Heni, she was extremely helpful and very knowledgeable.
Great experience!
We went to Clarks at Middlebrook to get my little girl (3 years) some new shoes for nursery and some new work shoes for me. We were helped by Saga who was fantastic. She measured my little girls feet and gave advice on which shoes to get that would allow her some growing room and she was great at keeping her engaged and made the process lots of fun!
Cloe from the derby store
Cloe from the derby store, was more yhan a super star, she came out of her comfort zone to actually find type of footwear i was looking for, and old seasonal collection at a bargain £60, was simply honoured with her gestured service, all good really pleased with store and staff helpfulness
Great service from Frankie in the…
Great service from Frankie in the Bullring Clarks - thank you for your help and patience getting both kids school sorted!
We entered without an appointment…
We entered without an appointment however we were attended to immediately. Our assistant was friendly, most helpful. And measured my daughter’s feet and shown such kindness whilst doing this. She also gave us sensible options with a variety of suitable shoes in the size we needed.
My thanks go to her and the team on how organised you are in the busiest time of the year for shoe shopping.
Visited Reading store today to buy school shoes…
Visited Reading store today to buy school shoes. Served by Isabella Ha, who was brilliant. We received an excellent service. Pleased with the shoes we picked. Very friendly atmosphere and very hard working staff.
A fantastic shop with great range of footwear!
I needed some new shoes and trainers, and thankfully, this branch of Clark’s was able to sort me out. Perfect fitting, comfortable, robust, and reduced, making the pairs I bought a real bargain. And the staff were very professional and helpful! Thank you very much!
Great price, Very polite
Lamees at the West Brom branch was absolutely fantastic with the advice, her attitude and politeness was second to none. Very smiley and approachable. Very pleased with the level of service received and the total cost was better than expected! Give Lamees a raise and promotion!
Had a wonderful experience finding…
Had a wonderful experience finding shoes for work. Harmani served me and she was so lovely and helpful! She even informed me of shoe care products! Thank you Harmani!!!
Bath store
Bath store - Cheyenne M was brilliant today helping sort out school shoes for my two kids. Kind, efficient, asked loads of lovely questions, such great service. Thank you
Customer service from Velma
We were helped by a young lady called Velma. She was so kind and helpful, even though it was so busy given the shop was so hectic because of everyone getting their new school shoes. Just wanted to say thank you. Your calm nature and kindness made a real difference for my child.
I visited Newbury (5642) Tuesday 18/08/2026
I visited Newbury (5642) last Tuesday.
Staff- Clara and Izzy were really helpful and helped me find suitable smart shoes to try. I had issues with the laces so they relaced them to be easier for me to put on. They gave me useful advice and were polite and friendly. I found the shoes I needed. Great customer service.
Clarks Cardiff Store Thea
Visited Clarks Cardiff Store and Thea couldn’t have been more helpful! Fitting shoes for a 3 year old can be tricky and she made the experience exciting and so enjoyable! Got onto her level and spoke to her rather than us parents. Honestly she deserves such praise for an amazing job!
Visited the Great Yarmouth store
Visited the Great Yarmouth store, was served by a very helpful lady called Lesley. I bought two pairs of shoes, I was very pleased with them. Would definitely shop there again.
Samuel was amazing
Samuel was amazing. He really went above and beyond (Lakeside).
He was very friendly, helpful and professional. Despite how busy the shop was he made the experience very pleasant.
Great experience at Bath store
Abigail was very sweet and attentive. My granddaughter is very fussy about her shoes, and asked to try several pairs. Nothing was too much trouble for her we thought she gave great customer service and aas a credit to Clark’s
Lovely service from Ibraheem
Was helped by a lovely gentleman by the name of Ibaheem at the selly oak branch. he helped me with all my fitting sizes, making sure my experience was perfect. Service was quicker than any other store ive gone to tbh. Will definitely be revisiting this branch again due to the service i’ve recieved today.
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