Clarks Reviews 

Marie at the Doncaster branch was an absolute diamond! We came into today with my two little ones to get them measured and fitted, my oldest gets quite overwhelmed and dysregulated easily when other people have to touch her so got quite upset but Marie took it all in her stride and helped my daughter through it and made sure to take her time and be so kind and caring with her giving her the extra time to chat to her and help her cheer up again once she’d been measured and fitted for her first school shoes. She left the store bubbly and excited for her new shoes and it is 100% down to Marie’s kindness that even though she got upset she’s left with a positive attitude from it. I really can’t thank Marie enough for today

Clarks Return process is a disgrace it can take upto 2 weeks to get your money refunded. Never experienced that even with a tiny business. Then Clarks send me a returned pair of shoes with half of the protection missing in the box Thats how I knew someone else had returned them. So NOT new!!Obviously their Customer Service is appalling and needs visiting by some Senior Management I am waiting for a reply at the moment regarding my complaint number 1018687967 let's see what they say I received 3 mails on 3 consecutive days stating they had received my return. Prolonging me get my money back I call that THEFT !All they will do is say Sorry 😞

Helen was very helpful. Ordered my shoes for me.

Sarah at Clarks in Carmarthen was fantastic. She was very kind and spent time helping my mum. My mum has dementia but Sarah didn’t know this, she was just kind and patient. Thank you Sarah.

What excellent customer service received from Ty at Silverburn branch Glasgow...she was so helpful abd had great knowledge of the shoes we were looking at...very patient...credit to Clarks!!

Anna and her colleague were extremely helpful, polite, checked stock and generally were a pleasure to be served by. The shop was extremely clean, tidy and well presented.
Anna took time to look for other options and styles assisted us when asked, but also have us time when needed.

I don’t usually right reviews but I feel like I have to in this instance.
I visited the Clarks store in Didcot yesterday with my son to buy him some new trainers. We waited around 30 minutes before anyone was free, which was understandable as the store was surprisingly busy for a Tuesday.

During that time, I watched one member of staff working non-stop. She seemed to be helping everyone on the shop floor by herself. When it was our turn, she introduced herself and was brilliant with my son. She was patient, friendly, took the time to measure his feet properly, and gave us honest advice without making us feel rushed.

What really disappointed me was seeing the manager come onto the shop floor afterwards and bark orders at her in front of customers. After watching how hard she had been working, I thought that was completely unfair and unprofessional.
Darcy is a real credit to Clarks and deserves recognition for the excellent customer service she provided. Thank you for making our visit such a positive experience.

Mr Will was so helpful and kind he helped us so much I liked his work and how he was dealing with the customers
Thank you so much for the help and kindness

Helen gave a good service

Absolutely awful - boots were delivered and had clearly been worn! sent email with photos attached and was told 'they havent been worn maybe tried on' - offered 10%
I then received an email with the email and email address of another customers query and a copy of her email with MY email address as the address to contact re her query -

sent copies of this saying 'mmmm data protection' and was told ' accidents happen when we cut and paste and we are very busy' DO NOT DEAL WITH CLARKS out of nostalgia - AWFUL

An Evri delivery driver who has delivered Clarks parcels to my home on several occasions, and to express my deep disappointment with the way this matter has been handled.
I have been a loyal Clarks customer for more than 17 years, and I have always trusted your company for its quality products and customer service. Sadly, this experience has made me think twice about ordering from Clarks again, not because of your products, but because of the behaviour of your delivery partner.
I previously contacted Clarks Customer Service to make you aware of the incidents involving this Evri delivery driver and to explain the serious concerns I had for my safety. Despite this, the same driver continued to attend my address.
On 7 July, the situation escalated significantly. Because I was already concerned for my safety, I opened the door cautiously. The driver immediately began shouting and swearing at me in an aggressive and confrontational manner. I was so frightened that I had to immediately close and lock my door for my own safety. The driver continued behaving aggressively and banged on my door, leaving me feeling intimidated, distressed, and unsafe in my own home.
This was not an isolated incident. On previous occasions, the same driver left my parcels unattended outside my property, including on top of my wheelie bin, despite the obvious risk of theft. I raised these concerns because I expected them to be taken seriously.
No customer should have to fear opening their own front door to receive a parcel. I am extremely disappointed that, despite my previous complaints to both Evri and Clarks, the same driver continued to deliver to my address. I have now reported this matter to the police because I believe it is a serious safety concern.
As a long-standing Clarks customer, I respectfully ask that you raise this matter with Evri at the highest level and request a full investigation into both the driver's conduct and Evri's handling of my complaints.
I also request written confirmation that this driver will no longer be assigned to deliver Clarks parcels to my address and that appropriate measures have been taken to protect my safety.
I sincerely hope Clarks will take this matter seriously and intervene to ensure that no other customer experiences what I have experienced. After more than 17 years as a loyal customer, I never expected to feel unsafe simply because I was receiving a Clarks delivery.

First time at this Clarks store was well impressed at layout of shop shoe styles on display around the walls and strategically in small areas inside shop leaving plenty of room for us and wheelchair to manouver to childrens shoes at back of shop ideal space for my great grandson not to feel overwhelmed.
Met by a young lad who immediately responded to my greatgrandsons greeting of hello which made him smile. It was clear that he was outside of his comfort zone as we had come in to have school shoes fitted due to Great grandson being fitted with new splints.that day but he didnt falter he just started to measure splints and said confidently this is my first time measuring for splints but Im willing to have a go, He was clearly going through in his mind what knowledge he had and the manager Jason came up and reassured him that what he was doing was right and prompted him to check what shoes we were thinking off. He said to Zuhayr I will come with you to see what we have but said it such a way as to guide him and not take over. Zuhayr came out with a pair explaining why they looked long was becase they had to be 1 1/2 sizes bigger and checked with both mum and Kyrie if it was ok to try them on to check they we a good fit. Kyrie was fascinated by Zuhayr's hair and he let him feel it and spoke to both Kyrie and mum explaining what he was doing while fitting making them both feel at ease.

We bought the shoes and as he had been during the whole process Zuhayr remained proffessionally polite and friendly to the end... I thanked him for his help and congratulated him on doing a good job and asked for his name so I could give him a good review and he said he couldnt take all the credit he received a few pointers from his boss and gave us boss Jasons name as well..
This is the second store we have visited and although the other store is nearer to where we live we will gladly travel here again
I hope Clarks realise that they have 2 very special members of staff there.. Kyrie can be anxious and if people havent any experience of disability they can find it a bit daunting dealing with a 5 year old with autism cerebral palsy and developmental delay and Kyrie picks up on this but both Zuhayr and Jason put all of us at ease.

Buyer beware that Clarks refuse to take any responsibility for faulty items bought in an outlet store. Having returned home with a faulty bag, I was told by their customer service (after 2 days of waiting for a reply) that it wasn't anything to do with them and I can only return it to an outlet store. This will be a 50 mile round trip due to Clarks' poor quality control. Not impressed.

Went in to get our 1 year olds feet measured and buy first walking shoes. The two women in there today (07/07/2026 - forgot to get their names) were so so lovely. They really took the time and made it a really special moment. Ended up leaving with three pairs of shoes haha.

Delighted with my purchase. Angela in the Belfast City Centre store was extremely helpful with just the right amount of encouragement. Would definitely recommend

We had an excellent experience at Clarks, castlepoint getting my son's first shoes. Karla was so friendly and really helpful. She was great with my 11 month old son and made his first shoes experience a lovely memory for us.
Would definitely recommend this store and their services.

Fantastic service from Anika today. She measured my 2year olds feet and advised on best fit due to his high instep. Came away with three pairs of shoes to see us over the summer.

Very patient and polite staff. Maria in Surrey Quays branch helped me to find suitable shoes for my feet shape. And the offer buy one get the second one 50% discounted made me buy two pairs of shoes which I’m so happy about.
Thank you.

Ordered online and received shoes with marks all over the toe, emailed customer service and the person didn't bother to read my email properly. I followed up over email the same day (16th Feb) and have had every email since ignored and I'm just issued with a a new support request number each time. Still have no resolution to my initial problem from Feb. Terrible customer service

Sarah in carmarthen branch was absolutely fantastic today. She was friendly and cheerful and made my 2 year old feel at ease while having his feet measured.