Clarks Reviews 

We were on holiday in Dublin and went shopping since my wife really needed another pair of shoes. We struck gold at the Grafton Street store! Gerry was brilliant and gave us great recommendations. Wife happy, day saved. Cheers, Gerry!

10th September - Went to the Derby branch to buy our granddaughter her first pair of shoes. We were looked after by Chantel. A really lovely lady for whom nothing was too much trouble. She was so lovely with our grand daughter while also managing to get her a pair of shoes that fit perfectly.

Don't ever buy from online store, specifically no return and exchange policy. They will send a Used one. No option to attached photos or else I will attached for everyone's reference. Moreover when I left a review on there website they even didn't published it. Don't waste your money.

Very Disappointing Experience at Store 5445 in Kingston

I am extremely disappointed with my experience at this store on Saturday the 29th.

My six-year-old son has special needs and has significant difficulty using toilets in unfamiliar places. Before returning to the store, we made several attempts to help him use a washroom, but he was unable to do so. After we returned, he had an accident and urinated in his clothes. He became very distressed and urgently needed to be changed.

I asked an employee if I could use the washroom—not for my son to use the toilet, but simply so I could clean and change him privately and with dignity. I clearly explained that the accident had already happened, but my request was refused. I was only directed to a small area near the shoes, leaving me with no choice but to change my child in a public area while feeling extremely embarrassed and unsupported.

I understand that the store may have policies regarding washroom access. However, this was an exceptional situation involving a young child with special needs who had already had an accident. I was not asking for special treatment—only for privacy, compassion, and basic understanding.

I would like to recognize Alex B., who was kind, respectful, and supportive throughout the situation. Unfortunately, the way the situation was handled by management was extremely upsetting.

I am also very disappointed with Customer Support. After explaining the seriousness of what happened, I did not feel that my concerns were properly acknowledged or that any meaningful support was provided. The importance of inclusion, dignity, and appropriate assistance for families with special needs appeared to be overlooked.

I hope the store and Customer Support review this incident seriously and provide better training and guidance to staff and management. No family should be made to feel unsupported in such a difficult and vulnerable situation.

Very good service and quality

I visited Clarks Abbeycentre on Thursday evening to exchange a pair of trainers. I was served by Charly G. She helped me decide on a new pair as I was not sure which ones were best and as they were not available in my size she placed an order for me. She was friendly, helpful and a pleasure to deal with. Thank you Charly.

Honestly speaking, the checkout page kept erroring out on me so I had to dispute the charge with my bank. 2 out of 5 stars from me.

Bought some shoes and they are amazing in everything.

The service provided at Clarke Surrey Quays is phenomenal. In particular, Maria (a worker at Clarke) was exceptional. She attended to us with the utmost diligence, and by her actions, it was clear that her main purpose was to make us, her customers, satisfied. I have never met a worker as patient as Maria, and she really made shopping at Clarke a fulfilling experience.

Page was extremely empathetic and understanding.Shd was extremely helpful and getting my daughter the right pair of shoes for school.Amazing customer service.

Talisha provided excellent customer service, and the store is very roomy and comfortable to browse in!

We had our daughter’s feet measured with Lesley at the Great Yarmouth Store.

Our daughter always finds it difficult getting her feet measured, and Lesley took the time to interact with her before attempting to measure her feet and the experience was wonderful! She was attentive, calm, child orientated and ensured her feet were measured well.

Lesley- if we weren’t visiting on holiday, we would ensure that we would be visiting you every time we needed her feet measuring!

Terrible company to deal with.Their customer service never accepts responsibility.They are also using a sub standard courier service for their delivery and even their collection in store takes one week .I will never shop there again.

Sarah at Carmarthen store was so lovely, she went above and beyond to help me with my daughter from sizing her up and helping me choose the best shoes for her. Thank you so much.

Zaamin at Fosse Park was brilliant with our 5 and 2 year old. Thank You

Extremely disappointing experience with Clarks Stockholm Quality Outlet.

I purchased a pair of shoes from Clarks Stockholm Quality Outlet on 22 August 2026. The store did not have the pair I wanted in stock, so I was told to place an online order for delivery to my home. I was explicitly told that the shoes would arrive within approximately 3 days.

It has now been 18 days, and I still have neither the shoes nor my money back. I have also not been provided with a valid tracking number or any verifiable proof that the shoes have actually been shipped or delivered.

I even went to Clarks Stockholm Quality Outlet personally on 3 September to resolve the issue. I was told by the staff to go home and wait, and that I would either receive the shoes or receive a refund. Despite this, the matter remains unresolved.

Now I am being told that I have to go back to the store in person to get my refund. I paid for a product and its delivery, not for repeated trips to the store, apologies, and excuses.

I am now being forced to pursue the matter formally and seek legal assistance in order to recover the money I paid.

Do not make the same mistake I made. Think very carefully before ordering through Clarks Stockholm Quality Outlet. Based on my experience, this handling of a paid order has been completely unacceptable and, from a customer’s perspective, feels like a scam.

Avoid this store and brand.

Great customer service and staff we hope to see you soon

Hi i came to clarks west Bromwich on the 2nd of September and the manager was very aggressive and spoke to one of her employees in a unprofessional manner infront of myself and other customers, i think that behaviour is so unprofessional for a manager

Great service. My daughter needed a new pair of school shoes and staff helped measure her feet and find a suitable style. They were also able to take into account the fact that she uses orthotic shoe inserts and they could suggest which styles would work with these and which wouldn’t.

If you want your trainers to last more than 6 months, don't choose Clarks Pace. I have had trainers for 12 months and Clarks say the wear on the heel is is consistent with wear and tear,and not a maufacturing fault.
Given that I've had my last trainers for over 5 years I think these trainers are of a very poor quality.