Clarks Reviews 

I am a store manager for over 35 years and i have to say the customer service i received in Clarkes shoes in forestside shopping centre was excellent from first contact on entering the store to walking out with 3 pairs of shoes. A pleasant sales assistant called Ollie listened to what i was looking to purchase and matched all what I needed correct to sizes. Ollie even offered a care product which I also purchased. I will definitely be shopping in this store again.

Joe was very helpful and charming

I visited your Wilmslow store earlier this week with my elderly mother, and we were both so impressed with the service we received from Tracy.

She was extremely helpful and attentive throughout our visit. When the shoes my mum had chosen didn’t fit quite right, Tracy took the time to suggest alternative styles and offered additional products to help improve the fit and comfort.

Her kindness, patience and genuine willingness to help made the whole experience a pleasure.

I wouldn’t hesitate to recommend the store. Tracy is a real credit to your Wilmslow branch!

Jenny t was great

We went in to buy some baby winter boots and were served by Lucy - she was fab at helping us and very sweet with our baby! Thank you, top experience

We visited the store at Selly Oak Retail Park for new school shoes. We were served by Rashid, who was very patient with my young daughter whilst measuring her feet and supporting her to try the shoes on. He explained clearly what we were looking for when checking the fit and recommended a wider shoe due to the shape of her foot.

My wife and I took our 1 and a half old daughter for her first pair of shoes in the Abbeycenter store today, We were served by Warren who was a great help. He had plenty of patience as our child was going crazy getting her feet sized. As a young man he had a great way about him and couldnt do enough to help, he deserves some recognition

Thank you Helen, Telford mall for your help with measuring and choosing as school shoe for my boy!

First shoes today for child. Jenny was brilliant will be back

Replacement button for my boots

I bought my Clarks boots in Cirencester in December 2024. They are great comfortable boots. A button has since come off, and I contacted Clarks asking for a replacement. Although bought in December 2024, they are only worn during the autumn and winter months, so they have had relatively little use. They are in good condition and have been well cared for.

I no longer have the receipt, but as requested, supplied several photographs showing the boots and the missing button. Clarks then asked for the exact purchase date, approximate time, purchase amount and digits from the card I used. I explained that I could only remember buying them after Christmas in Cirencester.

Having explained that I couldn’t provide those details, their customer care response was that as I was “unwilling or uncomfortable” to provide the information they couldn’t help me as they couldn’t locate my purchase.

I have many many pairs of Clarks shoes and boots, including the same boots in black, whose buttons have stayed on. I buy from Clarks for quality and would expect considerably more wear from a pair of their boots before something like this happens.

All I wanted was a replacement button. The amount of correspondence and lack of practical help over such a small request have been very disappointing. I never for a moment thought they wouldn’t help. I did ask if they thought I’d bought them second hand and that’s why there was no help. They didn’t answer that point.

Extremely Disappointing Delivery and Customer Service – Still Waiting for a Refund

I paid extra for next-day delivery for a pair of shoes from Clarks, but the order never arrived on time. This was not just an ordinary purchase that could wait. My child’s existing shoes were damaged, and their socks were getting wet on rainy days. That was precisely why I needed the replacement shoes urgently and paid extra for next-day delivery.

What followed was an incredibly frustrating customer service experience. The first two representatives asked me to come back after 24 hours. The third and fourth told me to wait another 48 hours. Eventually, the fifth representative emailed me to confirm that the parcel had been lost and asked whether I wanted a replacement. By then, I had already bought the shoes elsewhere, so I requested a refund. My email received no response. When I contacted customer service through online chat again, the sixth representative refused to resolve the issue and told me to wait yet another 48 hours.

Clarks appears to be pushing the responsibility onto Evri, the company handling its next-day deliveries. However, I purchased shoes from Clarks, not a delivery service from Evri. My purchase was with Clarks, and I expect Clarks to take responsibility for resolving the problem with its delivery partner. Customers should not have to spend days chasing multiple customer service representatives or wait indefinitely while the retailer and its courier work out their issues between themselves.

Six customer service representatives, a lost parcel, repeated delays, ignored emails, and still no refund. The lack of communication, accountability and urgency has been appalling. I paid extra for a service that was not provided, and the inconvenience was particularly frustrating given the reason I needed the shoes in the first place.

A company should be judged not only by the products it sells but also by how it treats customers when something goes wrong. Clarks has failed badly on both service and customer care in this experience.

I would think twice before ordering directly from Clarks again, and I cannot recommend its online service based on this experience.

Fantastic staff excellent service. Annie helped and served me. She got lots of shoes out and guided me through the styles and sizes.

Belfast Clark - Jenny T did a great job lovely care 💜

A huge thank you to Alicia at Clarks in Chelmsford for being so helpful and patient with my toddler, who absolutely hates trying on shoes! She was fantastic with him and gave brilliant advice. Excellent customer service. Thank you, Alicia!

Today I went to measure my child’s feet for the first time and get their first shoes. We were served by Maja who went above and beyond to make sure we had the best experience at Clarks. She was very helpful and friendly. Maja is a credit to your company.

Rashid the shop assistant in Selly Oak was very professional, helpful and friendly

My sisters and I just visited the Argyle Street branch with my 87 years of age father who recently had a recent hip replacement, We can not thank Marwa enough . She was patience with my Dad , measured his feet , took time to try different styles , ones that were going to give him good grip and support , she made sure every pair Dad tried on were comfortable and she was so very kind . The intention was to buy one pair of good winter shoes and ended up buying 3 pairs . She did not rush my Dad and made sure every pair he purchased was a perfect fit .. thank you so much and what a wonderful sales advice . She was also helping other customers while we were looking for other shoes , multi tasking at the best level . Please pass on our kind regards Ignatius & daughters

Today I visited the Selly Oak store. I was given exceptional service by a lovely lady called Raj. Very helpful and a credit to your company.

Great service provided by Jack,today, at your Queensgate store, Peterborough. Jack was very attentive and listened to my requirements, presenting several options. Very happy with the pair of shoes purchased.

Absolute rubbish. Nothing in stock for very young children at the Taunton store. Tried three items for a 1 and 2 year old, slippers, wellies and toddler first shoes. They couldn’t even order them in. Everything it seems has deteriorated over recent years. Nothing is made properly or fits properly. Sizing appears to be hit and miss and like everything these days it’s a do it yourself service! Customer service not existent. Where are we suppose to get decent well fitting footwear for pre school kids that you can actually buy on the high street!!