Needed my son’s feet measured. Met by Jamie who could not have been more helpful, relaxed and knowledgeable. Really lovely chap. Mandy, his line manager, also represented the company very well. Good j... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jamie at the Bournemouth store was very patient with my two children especially as my daughter’s feet can be tricky to fit. The appointment system worked well. The store was clean and we were able to... See more
Visited store today as a local resident and Kelly and Charlie lovely✨found exactly what my feet needed:) Kelly served me and was great nothing too much trouble and so knowledgeable so thank you Kel... See more
I went to Clarks in Bournemouth Town centre today to exchange some shoes, but due to the fact that they had passed the receipt date of refund I could only buy something else in exchange for them. This... See more
Company details
- #87 of 215 best companies in Shoe shop
- #20 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
16 Commercial Road, BH2 5LP, Bournemouth, Dorset, United Kingdom
- 01202290109
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Thanks Jamie and Kelly! Excellent customer service. Look forward to visiting the Bournemouth town centre store again soon
The staff are friendly and helpful
The staff are friendly and helpful. The service was superb and I left happy and satisfied.
Mandy in Bournemouth was exceptionally…
Mandy in Bournemouth was exceptionally helpful and kind
Comfortable shoes.
Went to clarks in Bournemouth Town…
Went to clarks in Bournemouth Town Square helped Karen and follewed up by Kelly.
They went out of there way for me as I couldn't get the right size shoe so they gave me a wider fit which was perfect for me
Great service from all the staff at the…
Great service from all the staff at the Bournemouth Branch. Purchased new school shoes for my children the whole experience was fantastic!
Great support from Mandy in Bournemouth…
Great support from Mandy in Bournemouth on our return to school!
Visit to Bournemouth branch
Just wanted to say how extremely helpful Mandy and Jamie were when we visited the Clarks Bournemouth branch. They answered any questions we had so well and made the whole experience so easy for us! Thank you again guys and you are both a credit to Clarks with you’re professionalism 👌🏻
Very good service
Very good service, served by Ruth in Bournemouth who was very good with our 2 year old daughter.
Clarks Bournemouth
Jamie at the Bournemouth store was very patient with my two children especially as my daughter’s feet can be tricky to fit. The appointment system worked well. The store was clean and we were able to come away with two pairs of school shoes ready for September. My daughter tried on 4 different styles in 2 different sizes with insoles and heel grips added in. We didn’t feel rushed at all - the service from Jamie was excellent.
Popped in for school shoes
Popped in for school shoes. We were looked after by Jamie, who was attentive and wrote down the sizes for us knowing we weren't purchasing in store on that day. That did not stop him being so lovely and he was brilliant with our children. I have been to clarks every year for school shoes for the last 6 years and there have been a mixed bag of experiences and this was the best one.
We have just visited the Bournemouth…
We have just visited the Bournemouth town centre store and was looked after by Kelly. We went in for school shoes for my daughter and we have to say she was absolutely amazing. Attentive, interested, experienced and ensured she was entirely happy with the fit. Would highly recommend and we will be going back to see Kelly again. We’ve bought school shoes for years and she is by far the best fitter we’ve come across
Bournemouth store excellent:)
Visited store today as a local resident and Kelly and Charlie lovely✨found exactly what my feet needed:)
Kelly served me and was great nothing too much trouble and so knowledgeable so thank you Kelly:)
Store set out lovely and clean and tidy.
My only criticism would be that when I pass in mornings I feel so sorry that staff have to clear doorway of rough sleepers with needles cans and bedding that this could easily be solved with a roller shutter so can’t be in doorway. Hopefully Clark’s directors will resolve this as so unfair for such lovely staff.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







