I am very grateful for helping my children to select the right shoes. I spend 2 hours in other shops to choose but unsuccessful but Abi did amazing customer service. Thanks
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1st Pair of shoes was different shades of brown. The replacement pair, one shoe had marks all round had to return. Finally third time round the pair of shoes was brillant. Customer Service at Brent Cr... See more
Company replied
Munir Ibrahim, who served us at Clarks Brent Cross on a manic Monday afternoon with the back to school rush, was fantastic. He served us quickly, measured my son’s feet accurately and showed us... See more
We went in to buy my Daughter's school shoes for secondary school, where she has quite rigid requirements. Maheema was extremely helpful and very pleasant, and really went all the way to help us fin... See more
Company details
- #87 of 215 best companies in Shoe shop
- #20 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Brent Cross Shopping Centre, NW4 3FH, Brent Cross, London, United Kingdom
- 02082021652
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Great service from Saima K
Great service from Saima K! I was shopping for dress shoes for my son which is usually a struggle, but Saima was incredibly patient and helpful. She offered great advice and made the whole experience easier. We left with a pair my son was happy with. Highly recommend!
I am very grateful for helping my…
I am very grateful for helping my children to select the right shoes. I spend 2 hours in other shops to choose but unsuccessful but Abi did amazing customer service. Thanks
Great experience lovely staff
Great experience very nice helpful staff had exactly the boots I wanted
Order came with ease.
Order came with ease.
The staff were extremely pleasant instore and helpful
I bought a pair of mules last week
I bought a pair of mules last week
Mrs Alisa was so kind, patient and helpful.
Many thanks Alisa!
You are a professional!⁰16
The girls were really helpfull although…
The girls were really helpfull although the measurement were incorrect..i dont know if is the linear they use or it is poor training..they measure my daughter foot with 2 size over until I showed her the space on the back of the shoes …overall satisfied!
Great service the manager helped change…
Great service the manager helped change my order
Visited Brent Cross store
Visited Brent Cross store
And was given first class service from walking into the branch and was greeted by a lady and asked what help was needed , received a number and was approached by Shabnam T who introduced herself and measured my daughter feet and we selected two shoes and bought a pair .Her service was excellent and her smile just beautiful. Dealing with customers isn’t easy but you have a star sales person and I would recommend any of my family when visiting Brent Cross Clarks to always ask for her .
I also spoke to the store manager and what a lovely lady .
Excellent service and very clean store .
Saima at Brent Cross was a…
Saima at Brent Cross store 0031 was a big help, good product knowledge especially on how to maintain my suede shoes
very good product and good customer…
very good product and good customer service .thank you
Zia was absolutely amazing
Zia was absolutely amazing, understood what we want and served us perfectly. Thank you
When i Returned the shoe wrong size she…
When i Returned the shoe wrong size she was very great and she nice friendly that why i give Bharti D 100% For very great service and she was very Fantastic and i got the right size and i was great excellent if you are very happy i am very happy too so keep the good work on the clarks company get 100% for great staff teams working at brent cross shopping centre okay so keep it up to get the same again okay ?
Excellent purchase at Brent Cross (0031…
Excellent purchase at Brent Cross (0031 ) London branch of Clarks . Saima K gave great service! Happy with with purchase of men’s shoes!
Very good service and the workers…
Very good service and the workers helped me very much. One of the workers Saima k from Brent Cross was very good help
Saima K - Great Service
Saima K at Brent Cross Shop (0031)
Fantastic service! Thank you very much. Speedy measuring of the 3 kids new shoe size & very polite.
Thank you to Veronica at the Brent…
Thank you to Veronica at the Brent Cross store for her superb customer service. Thank you so much!
1st Pair of shoes was different shades…
1st Pair of shoes was different shades of brown. The replacement pair, one shoe had marks all round had to return. Finally third time round the pair of shoes was brillant. Customer Service at Brent Cross was excellent but the warehouse team should check the pair before dilvering to customer/store. Attention to detail would go a long way to ensure customer saisfaction.

Reply from Clarks - Brent Cross
I was impressed with the shopping…
I was impressed with the shopping experience on line . Prompt goods delivered to the door . I now know why you are closing the shops . Much easier for everyone. Do love a shop too . 🙏🙏🙏🤩🤩🤩🤩🤩
Imraan is brilliant! 10/10
We visited Clark’s today to get my son’s feet measured and buy new shoes. We were served by Imraan who was absolutely wonderful. He was helpful in explaining which shoes would be suitable for our son, kind and patient with him and just had such a lovely way about him. He’s a testament to the company and deserves a raise!
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