I had searched high and low for a particular type of shoe without success. Kerry in the Dorking branch was super helpful going above and beyond to attend to my requirements. I left the shop with... See more
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Louise was so helpful when we went in to purchase school shoes for my grandson. She was very pleasant and made us feel welcome.
We went to get my son's shoe measurement for his first school shoes. We was greeted by a lovely lady called Helen, she measured my son's shoe size and brought us a few options. She was so helpful, rea... See more
We were served by Helena for school shoes. From start to finish she was the loveliest lady who was just brilliant with my son who's 5. We struck up conversation and had a laugh while we were there. Th... See more
Company details
- #85 of 214 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
119/121 High Street, RH4 1AL, Dorking, Surrey, United Kingdom
- 01306889776
4.5
Excellent
13 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louise was so helpful when we went in…
Louise was so helpful when we went in to purchase school shoes for my grandson. She was very pleasant and made us feel welcome.
2 May 2026
Unprompted review
Great Customer Service
I had searched high and low for a particular type of shoe without success. Kerry in the Dorking branch was super helpful going above and beyond to attend to my requirements.
I left the shop with new shoes in hand.
Friendly staff and great service!
17 April 2026
Unprompted review
Really helpful and friendly staff
Really helpful and friendly staff, lots of options and good quality shoes.
18 April 2026
Unprompted review
Was helped by Louise in Clarks Dorking
Was helped by Louise in Clarks Dorking. 10/10 service, kind and very helpful. Thanks!!
2 April 2026
Unprompted review
We come here regularly
We come here regularly, Great staff , always friendly and helpful.
26 June 2025
Unprompted review
Shopping for school shoes…
We were shopping for new school shoes for my daughter & looking at many styles for her. We were looked after very well & the assistant Louise looked after us extremely well. Nothing was too much trouble.
14 September 2024
Unprompted review
Clark’s Dorking
Helena couldn’t have been more helpful today with finding the right school shoes for my son. Helena and Kerry are always so friendly and remember their customers - so it’s nice to always get excellent customer service every time I visit the Dorking store.
29 August 2024
Unprompted review
Superb service from Louise
Superb service from Louise. I’m one happy Mum. Mission accomplished with Louise’s help!
28 August 2024
Unprompted review
In store review
We went to get my son's shoe measurement for his first school shoes. We was greeted by a lovely lady called Helen, she measured my son's shoe size and brought us a few options. She was so helpful, really engaged with my son asking him questions about how it looked and felt which was a nice experience for him to feel like he was able to choose. My son's looking forward to wearing his new pair next week.
26 August 2024
Unprompted review
Helena is fab!
We were served by Helena for school shoes. From start to finish she was the loveliest lady who was just brilliant with my son who's 5. We struck up conversation and had a laugh while we were there. The whole team are always so lovely here, welcoming with a smile and always feel like they go the extra mile to help although.
15 August 2024
Unprompted review
Helena at Dorking Store!
Helena was amazing with my 18 month old daughter for her first pair of shoes. Friendly and very helpful. Highly recommend.
25 July 2024
Unprompted review
Great service
Abigail was extremely helpful. Retrieved the shoes I wanted quickly and she was very friendly. Would definitely come back great service
1 June 2024
Unprompted review
Helena was amazing and gave us really…
Helena was amazing and gave us really good advice, good quality as usual, good service as usual
14 May 2024
Unprompted review
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