I can not thank the assistant Charlotte enough for her kindness and consideration with my elderly mother. We were in the shop for over an hour and a half, the assistant kept trying alternative styl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having bought some lovely ankle boots online and accidentally ordering wide fit, I exchanged them for a regular width in store. The exchange was easy and was delt with by the sales assistant quickly.... See more
I was returning shoes that I had purchased online, collected in store, and your lovely Manager went over and above to help me when I couldn't trace the order number email on my phone
Brilliant shoes always buy Clarks. Easy online purchase. Excellent customer service upon pick up.
Company details
- #87 of 215 best companies in Shoe shop
- #20 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
73 Hamilton Road, IP11 7BE, Felixstowe, Suffolk, United Kingdom
- 01394274468
4.3
Excellent
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service didn't have my size…
Excellent service didn't have my size in stock as popular the sales consultant said leave it with me my boss oversees a couple of stores & they had my size in stock & was brought down to store personally.
14 June 2025
Brilliant trainers
Brilliant trainers, wonderful fit and excellent quality . I have every colour now!
2 April 2025
Excellent service
I was returning shoes that I had purchased online, collected in store, and your lovely Manager went over and above to help me when I couldn't trace the order number email on my phone
7 December 2024
Always buy Clarks
Brilliant shoes always buy Clarks. Easy online purchase. Excellent customer service upon pick up.
25 November 2024
Stylish ankle boots
Having bought some lovely ankle boots online and accidentally ordering wide fit, I exchanged them for a regular width in store. The exchange was easy and was delt with by the sales assistant quickly. Very pleased thank you.
23 October 2024
Outstanding service for my elderly mother…
I can not thank the assistant Charlotte enough for her kindness and consideration with my elderly mother.
We were in the shop for over an hour and a half, the assistant kept trying alternative styles and sizes until a suitable pair was found.
The assistant was very knowledgable and showed compassion to my mother.
We were both extremely satisfied with the service received. Thank you!
12 April 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.