Clarks Reviews 

55,206
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 7,226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently receive high praise for the excellent and kind service provided by the team, with people highlighting the staff's positive and helpful attitudes. Many shoppers appreciated the staff's product knowledge, attention to detail, and patience, especially when helping families and ensuring a perfect fit. However, some customers also noted significant issues with the customer service process, mentioning experiences such as receiving returned, damaged merchandise online. A few other people felt dissatisfied with poor handling of complaints, including being offered only an apology or being told processes were not within their scope of help.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are patient, knowledgeable,... See more

Product

Consumers find product quality to be largely positive, praising the excellent craftsmanship, comfort, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and friendly staff members who... See more

Quality

Reviewers highlight positive aspects of quality, noting that shoes and slippers are comfortable, cozy, and... See more

Customer service

People report ambiguous experiences with customer_service. Many customers describe outstanding support,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Clarks in Bluewater last week and the young lady who served us - Katie - was absolutely exceptional! Her patience and product knowledge was off the scales. It's so rare to see these customer s... See more

Rated 5 out of 5 stars

Booked an appointment for the dreaded back to school shoe shopping. The Cardiff store was great, good choice of shoes in the school range and a foot measure as well to check sizing. Melissa was grea... See more

Rated 5 out of 5 stars

Was served by Vaisakh S in the Peterborough serpentine store 9/8/26 A very patient young man with my 4 year old, not so cooperative Grandson. Thank you for fitting him with his first pair of school s... See more

Rated 5 out of 5 stars

We bought my husband some shoes in the shop in Great Yarmouth. We were asked by Lucy if we needed any help after a couple of minutes and she left us to carry on looking at our leisure. We found some s... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. #92 of 218 best companies in Shoe shop
  2. #20 of 34 best companies in Boot Shop
  3. #3 of 12 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55k reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(55,206)

5,267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I went to the Bluewater store to seek a refund for some shoes I ordered online for my son. Terence suggested we try some new shoes and sizes and he really went out of his way to help my son find the right pair of shoes and showed him a new way to tie his laces. We had a great experience this time around and we will most certainly return in the future.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Clarks Forestside Belfast

Today I attended Clark’s shop at Forestside, Belfast. On entering the shop I was attended to by a friendly staff member called Amy. At once Amy interacted with my grandchildren and made them smile and feel at ease, she politely asked me a few questions to establish which type of shoes and services I would like for my grandchildren. Once established Amy then spoke with my grandchildren and put them at ease. Throughout our interactions with Amy she was polite, professional, informative and gave great advice. Amy appears to be very well trained and has a flair for this type of environment. She is a great ambassador for the Clarks brand.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

We visited Clarks at Riverside Norwich

We visited Clarks at Riverside Norwich, to buy school shoes for our great granddaughter. We were served by a very efficient young man called Jake. He was polite and helpful. He measured her feet, and spoke very kindly and professionally to her.
Thank you very much.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Trafford Centre store

Tilly at the Trafford Centre store was extremely helpful when getting school shoes for my 6 year old. She went above and beyond to help my extremely fussy daughter 😂 Thank you so much!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful retail staff

Sara, from the Grafton St store, was incredibly helpful and knowledgeable in helping us select a first pair of shoes for secondary school.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited Clarks outlet today at McArthur…

Visited Clarks outlet today at McArthur Glen Cannock with my 4 year old Grandaughter for school shoes. Very well organised considering everyone was buying school shoes, so extremely busy.
Corrina
was our retail assistant today. She was amazing 👏 introduced herself to us both and asked our names. She was very attentive to the fit and comfort of my Grandaughters choice of shoes. Thank you for making the experience a pleasurable one. I hope this young lady gets the recognition she deserves 🙏 👏

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited Nuneaton store 2562 yesterday…

I visited Nuneaton store 2562 yesterday to purchase my two daughters school shoes. We were served by Kerry and I can speak highly enough of her service. From start to finish she was lovely. Actually spoke to my children and asked them how the shoes felt to ensure they were comfortable.
She was also amazing dealing with my autistic child when we had to order her size in she was about to have a meltdown until Kerry fully explained to her what the process was.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Clark’s Colliers Wood

Winston, the store manager, was incredibly friendly and attentive. He measured my children’s feet and carefully chose the perfect shoe style. He was so patient and knowledgeable, and made the whole experience really easy and enjoyable. The customer service was excellent, and it was clear that he genuinely wanted to make sure we found the right shoes for the children. I would definitely recommend this store and will happily return in the future.

The store also had a calm and welcoming atmosphere and was very clean and tidy.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

First Choice for Shoes

I’ve been going to Clarke’s for decades and this visit reminded me why. Huge range of quality shoes and expert attentive help from Cathy who assisted me.

17 August 2026
Unprompted review

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