Clarks Reviews 

Calvin was great, patience and kind and súper helpful :) Definitely made our experience lovely.

As soon as we went in Clark’s in Thurrock we were approached by Tonima. She was so helpful, and obviously loves her job! She offered to order shoes in for us, and we actually ended up with more shoes than we initially intended buying! She is a credit to the store.

Have worn Clark’s shoes for fifty years and they used to be a byword for reliability. However the soles of a pair of Nature 3 shoes completely disintegrated after 15 months of light use. Customer care basically a waste of time. Buy these shoes at your own risk

A very good service provided by Masa. Measurements carried out accurately and my son was happy with his new shoes

Very clean and well presented store at Fosse Park

Went in looking for Chelsea boots managed to find some on sale, did not have size i needed in store however spoke to Talisha who was very friendly and knowledgeable and she managed to find a pair at another store to be delivered.

Great service 👏

The gentleman who measured my daughter's feet in Affinity Clarks Fleetwood was absolutely fantastic. He was so patient with her, very helpful and went above and beyond to find my daughter the perfect pair of shoes and sandals. Highly recommended. Thank you so much!

Sophie and Poppy were amazing in assisting with the sale they informed me of the great deals they had on and I was able to get 4 pairs at a perfect price.

What great service from Watford store. My Dad is ill and they have been amazing in responding to an issue. Well done to the team - Talal

Found us amazing shoes fit for my son as he has big feet and Rashid really helped us

​I have bought Clarks school shoes every year for 10 years. This year, a £54 pair completely disintegrated, with the soles crumbling away. Customer service admitted in writing that the materials failed to meet their standards, but they have refused to offer a fair remedy and are now completely ignoring my emails. They refuse to refund me or even issue a deadlock letter.

Visited Clarks Store Teesside Park Stockton on Tees today.
I went with my son for new school
shoes and from measuring his feet to choosing the right shoe Seamus was amazing. His patience and knowledge of the shoes available and his perseverance in finding the right shoes for my son was outstanding. He went above and beyond. Thank you

Went to Clarks Outlet at Chatham and was so impressed with the amzing service we received from Alison who went out of her way to help fit my 2 grandchildren with new school shoes. She was particularly patient and knowledgeable about your product range, will definate return in the future. Thank you!

I went to Clarkes to get some smart shoes for an event, I was served by Kaz who was amazing! Great, friendly, and honest service.

Steph was lovely and kind with my 1 year olds first shoes!

What made this a good experience? In a word, Samuel.

Underwhelming online order took us in-store for return and replacement. This experience has reminded us of the difference between online convenience and personal service. Samuel was polite, friendly, professional and a pleasure to deal with. Thank you.

Had to visit Clarks Grafton St Dublin in an emergency. Erich could not have been more helpful. Great customer service. I will be back and next time I’ll have more time to browse. Thanks Erich

Incredibly helpful and knowledgeable service from the clearly experienced holiday locum member of staff in the Putney branch today. Thank you!

Do NOT buy online! I purchased two pairs of shoes. As with other reviewers on here my shoes never arrived. The tracking from Evri was not updated. After a week of emails and phonecalls they acknowledge the items are missing. I ask for a refund. They refuse offering to either " try find replacements depending on stock" which actually they cant do as sold out of my size or an ecard!!!! Refusing to refund my origional payment as refered to under their own policy! And also completely against the consumer rights act. I have contacted them again and if they continue to refuse I shall have to take further action. I am actually wondering if they are now a scam. I will never buy from them again and urge others to avoid them like the plague.

I was assisted by a lady named Mo who was more than helpful. She went above and beyond in helping me find the right shoes for me. Excellent customer experience.

Discovered Clarks in the shopping centre down at Chatham and was most impressed by the amount of stock that they had on offer and the discounts involved. I normally shop for my son’s shoes in Clarks and the football shoes in wide are not that easy to find at a discount so this place is a real treasure. Alison assisted me and did the measurement of my son’s feet as well as telling me how quickly they would expect to go up in sizes et cetera, so all in all extremely helpful.