Clarks Reviews 

Worst Customer Service I've Ever Experienced.

I honestly have never experienced worse customer service than I did from Clarks. Complete lack of common sense solutions, lied to, and finally, completely ignored. Don't bother with escalation, I tried three times and was ignored each time.

Not sure how they're still allowed to trade with this level of service.

Good product but terrible customer service when returning items.

Once receipt of the item is confirmed you then have to wait a further two weeks for the return to be processed and then a further 7 days for a refund after that.

Went to Hereford branch today for my little ones first shoes, we were served by Dee the manager, she was lovely, friendly, helpful, and gave great advice.
Definitely be going away for next stage shoes

Visited in Telford to get wide/xwide shoes for my dad. Helen was very helpful and professional through out, even when dad changed his mind and had to refund shoes brought for another pair. We will definitely be back when he needs another pair
Thank you Helen for your patience and understanding
Amanda

Tracey at your Wilmslow store is absolutely excellent-so patient and helpful ,thankyou

Awful company. I bought a gift voucher to match the cost of some shoes I wanted to order. First order then gets cancelled as stock indicator wrong on their website, called and placed second order for different colour and was advised stock was available. Second order now cancelled stating no stock available. AVOID AVOID AVOID!

I bought a pair of Ulwell Lace White/Green Trainers. Soles split open after less than a month. Clarks sent a replacement pair but these split in the exact same manner. This is clearly a defective product. They will not refund.

Friendly, attentive store staff and helpdesk providers, however my issue was not solved and I am out of pocket.

Hinckley store in Castle Street - the staff here were fantastic when i popped in last week. I needed to order some trainers because they didn't have them in stock. Jenny and Rachael looked after my wife and I and we ended up buying boots and trainers for my wife plus several neat thermos flasks which were great value and ordered my trainers for in store deliver to avoid charges. The service we got was outstanding; both staff were helpful, made recommendations, introduced themselves and were just nice people. Ill certainly go back.

Served by Max who was excellent. Both my wife and I commented how good his customer service was when he went to collect our shoes. Knowledgeable, courteous and helpful.

Steph was very helpful when we went to the Worthing branch and I bought some shoes. She also advised me about a product that protect the patent on my shoes and an added bonus is it’s on a 3 for 2 deal.

Rashid was so patient and helpful!! Excellent service, listened to our requirements and delivered above and beyond for pre school x3 pairs of shoes for my children. Rashid deserves a raise😆 Thankyou so much!

Batcombe Mix Dark Tan Leather

Sole is made of junk. Slipped a few times. Never had any issues with clarks in the past. Contacted customer service and all they sent me is some regulations.

After a stressful afternoon exhausting pretty much every shoe shop in Horsham trying to find a pair of school shoes for my very picky 13-year-old daughter, we finally arrived at our last stop — Clarks!
By this point, my patience had well and truly run out and the stress levels were through the roof! 😅
Jamie, the shop assistant, was absolutely brilliant — so helpful, patient and attentive, making sure we found the right shoes and, most importantly, that they were comfortable for my daughter.
Thank you so much, Jamie, for making what had been a very stressful afternoon so much easier. One very happy mama and daughter now! Phew!

I visited the Clarks shop in Blackburn and was served by Aisha, who was absolutely amazing. I wanted a pair of slippers that were out of stock in the Blackburn store, and she went above and beyond to track a pair down from another branch for me.
She also swapped my wife’s slippers to a bigger size and free home delivery rather than picking them up from the store.

Her customer service was exceptional – friendly, helpful and nothing was too much trouble. A real credit to the store. Thank you, Aisha!

Oh dear oh dear, what has happened. I used to buy shoes from Clark's and know I would get good customer service. Unfortunately, this is not the case in the Lancaster branch. There were two assistants, a fair haired girl who appeared to be ok, and the dark haired girl, who I assume was the manager. First they couldn't get the equipment to work. Then I was sitting waiting, and then the dark haired one came. She didn't attend to me, but just gave me the shoes and went. I couldn't find any to fit properly, and I could tell she was annoyed at me not buying. A man came across, to ask for a shoe, and he gestured to me, and the assistant flipantly said, it's ok she's not buying anything. The other assistant said bye, and I replied that I wouldn't be back. She needs to be very careful with a large Shoe zone a few yards away, selling a good selection of high end footwear. I wish I had been a mystery shopper for that company.

I am appalled by the quality of Clarks. We paid £70 for a pair of school shoes for my Year 8 child, and within 3 months, the sole came unglued.
The store exchanged them, but the second pair lasted only another 3 months before the summer holidays. After sitting unworn all summer, my child wore them for just a few days this September, and the sole completely ripped off again.
Two pairs ruined in barely six months of total wear. Paying £70 for cheap glue and terrible manufacturing is unacceptable. Clarks quality has become complete rubbish — avoid and do not waste your money.

Delighted with my discount and Angela was terrific. I love Clark’s shoes and the offer is amazing

This is my second time shopping this year at Clarks and I must say that this experience is far better than the last. Rebecca was extremely patient and polite.

Served by Clare. She was very friendly and helpful. Excellent service.

Chris the Norwich store manager was so patient, knowledgeable and friendly. We ended up getting 4 pairs of shoes for the same price as 2, amazing deal! Thank you for your help ☺️