Clarks - Putney Reviews 45

TrustScore 4.5 out of 5

4.5

94 High Street, SW15 1RB Putney, London, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had an outstanding experience at the Clarks store in Putney and felt compelled to share it. I had seen a pair of shoes online that showed as available in-store, and the team went above and... See more

Rated 5 out of 5 stars

I have had the best experience with the manager in the Clarks Putney store. So welcoming and so helpful with two kiddies needing feet measured and new school shoes. The kids absolutely love getting t... See more

Rated 5 out of 5 stars

I came in the store, unsure of my child's shoe size. Sunena acknowledged my confusion and assured me she would assist me in finding the perfect shoe size and style for my little boy. Sunena was extrem... See more

Rated 5 out of 5 stars

There isn’t enough stars on the planet to give Gina at Clark’s in putney. She helped me (a very very very desperate mum on the first day of school, in a lot of bother). Gina and the other staff reall... See more


Company details

  1. #87 of 217 best companies in Shoe shop
  2. #20 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 94 High Street, SW15 1RB, Putney, London, United Kingdom

  • 02087883054

4.5

Excellent

TrustScore 4.5 out of 5

45 reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Very welcoming & friendly store when i…

Very welcoming & friendly store when i first visit I have to this store is always greeted with happy smiles by the staff. But special recognition to Asela who went above and beyond to ensure I got the right sizing and width needed. Will definitely be returning to Putney Clark’s.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

What can I say excellent customer…

What can I say excellent customer service by Gina and her team. Very friendly, chatting all the time. Will be back. Putney not a patch on Hammersmith Clark’s very unfriendly.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience


Excellent experience! No complaints at all. This is my go-to spot for buying shoes for my 20-month-old grandson with wide feet.

22 October 2024
Rated 5 out of 5 stars

Fantastic experience

I visited clarks store in putney and I had a fantastic experience after the lovely Stefania helped my little son with the measurement of the shoes and help me pick up the right one.
Lovely experience thank you.

27 October 2024
Unprompted review
Rated 5 out of 5 stars

I have had the best experience with the…

I have had the best experience with the manager in the Clarks Putney store. So welcoming and so helpful with two kiddies needing feet measured and new school shoes. The kids absolutely love getting their feet measured now and want to go in even when we don't need shoes.
All the staff there have been great with us.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Awful behaviour at Clarks

I went to shop at Clarks today and unfortunately I have to say I had a really bad experience with the manager here. She was very rude and disrespectful to both customers and staff, which made everyone feel uncomfortable. It's disappointing to see a manager act like that because it affects the customers mood aswell as the staff members. I hope there is action being taken on this and hopefully they can learn to treat people with respect.

16 October 2024
Unprompted review
Clarks - Putney logo

Reply from Clarks - Putney

Hi Milly,

Thank you for your review and I'm very sorry to read of your disappointment following your recent visit to the Putney store. We would like to investigate this further, please contact us via the below link with the full details of your complaint, including the name of the store and the date and time of your visit.

https://www.clarks.com/en-gb/contact-us

Our apologies again - Deborah

Rated 1 out of 5 stars

I went to this store last week so…rubbish manager

I went to this store last week so regret... I wish I would’ve gone! the manager called Gina or whatever she's so disrespectful loud, obnoxious she have no manners being so rude to customer and also to the staff I feel bad for one of their staff in front of so many customers she were being rude shutting at her... I will never gonna cross this store only because of her attitude manners and being disrespectful person (Gina) she don't deserve to be manager I would personally not choose her to be a manager never🚫✋🤮🤮

9 October 2024
Unprompted review
Clarks - Putney logo

Reply from Clarks - Putney

Hi Wahida,

We are truly sorry to read this. Please fill out our contact us form with the store you visited, date, time, staff names/descriptions and your full complaint.

https://www.clarks.com/en-gb/contact-us

Kind regards- Becci

Rated 5 out of 5 stars

Comfortable

I ordered some slippers online and collected from my local branch, the slippers are so comfortable would recommend them.

2 October 2024
Rated 1 out of 5 stars

Very rude staff at Putney branch.

Very rude staff at Putney branch.

Even I gave them an order number to collect the shoes, they refused to give the shoes if we couldn’t give a name of the shoes.

They communicated in an unprofessional way.

Very unpleasant experience.
I never want to go back to Putney branch.

3 September 2024
Clarks - Putney logo

Reply from Clarks - Putney

Hi there,

Thank you for the review. I am sorry to read of your disappointment. I have sent you an email in regards to this.

Many thanks- Saira.

Rated 5 out of 5 stars

Good Experience

Muneeb helped recommend the right size and style of shoes. He was also able to advise whether men’s or children would be better. Great service and good price.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

A one in a million team of staff

There isn’t enough stars on the planet to give Gina at Clark’s in putney. She helped me (a very very very desperate mum on the first day of school, in a lot of bother).
Gina and the other staff really were my saviours and especially doing it with such kindness it was unforgettable! A+++++

4 September 2024
Unprompted review
Rated 5 out of 5 stars

A nice staff

A nice staff
Lulu is a good person and is really caring a nice with us all the time we come shopping she’s kind she should stay here from puteny store Clark’s

3 September 2024
Unprompted review

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