Clarks - Salisbury Reviews 117

TrustScore 5 out of 5

4.9

19 New Canal, SP1 2AA Salisbury, Wiltshire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

We had a lovely show fitting with Jack in the Salisbury branch. They were so helpful, kind and patient with my 2 and 4 year old. Very little waiting time and organised with so many children getting fi... See more

Rated 5 out of 5 stars

I was served by the most helpful assistant named Leah. I needed help with choosing trainers to support my right foot that has a bunion. (Having been advised by my podiatrist for the type of shoe.) L... See more

Rated 5 out of 5 stars

Katrina was very helpful. Friendly and polite. Good knowledge base of what I was after. I left very happy with my purchases. Thats what I call good customer service by staff. As promised ⭐️⭐️⭐️⭐️... See more


Company details

  1. #87 of 215 best companies in Shoe shop
  2. #20 of 35 best companies in Boot Shop
  3. #3 of 11 best companies in Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

  • 19 New Canal, SP1 2AA, Salisbury, Wiltshire, United Kingdom

  • 01722339446

4.9

Excellent

TrustScore 5 out of 5

117 reviews

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Replied to 98% of negative reviews

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Rated 5 out of 5 stars

Great service

Joely could not have been more helpful. Great advice, kind and friendly. Fast service too. Thank you!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We had Jack in Salisbury measure my son’s feet and help with my daughter too. He was absolutely brilliant. Really helpful and cheery and explained everything to the kids. Everything is so well prepared for what is obviously a busy time for the back to school rush. We were in and out within 30 minutes after trying on different styles for my son and came away with a happy boy as they had the ones in store that he wanted. I even managed to order my daughter some new trainers and got them sent to store as they weren’t in stock in the colour I wanted. Would highly recommend booking an appointment and a visit to this store.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Salisbury…

Excellent service from the Salisbury branch today. We were served by Katrina and what can I say other than she is an absolute credit to the store, she was amazing with my son. Thankyou so much x

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Such helpful staff

One of the best experiences doing what is usually dreaded - buying school shoes!

We were helped by Sinead in Salisbury who was so helpful and put up with all our many requests, with a smile on her face! I would definitely reccomend and can’t thank her enough.

We will definitely be coming back to Clarks!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Salisbury School Fitting

My grandchildren had a school fitting today in Salisbury with Millie. She was amazing, very knowledgeable and interested in the kids. Nothing was too much trouble. 10/10 Thanks Millie, Clarks are lucky to have you 😀

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Salisbury branch; Joely assistant.

We visited Clarke's Salisbury branch on my husband's birthday to get him new shoes. Joely, our assistant, was very helpful and attentive regarding sizing and styles. We actually bought two pairs which are very comfortable and stylish. Would highly recommend this branch.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Oscar and Katrina were fantastic.

Oscar and Katrina were fantastic, making sure my 7 year old had a well fitting pair of school shoes that she also liked. They were so good at interacting with my daughter and made the whole process a positive experience.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Millie at Salisbury was so helpful

Millie at Salisbury was so helpful! Had gone in for a pair of school shoes for 2 children, Millie was so accommodating for both children and went above and beyond. Highly recommend Millie for any more visits! Thank you!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Sinead

Sinead, a young sales assistant in the Salisbury branch, was fantastic. Patient, understanding of my needs with arthritic feet and a great help in my decision to buy suitable sandals. A credit to your company.

16 August 2025
Unprompted review
Rated 5 out of 5 stars

Our experience with Millie

We were helped by Millie. She was very helpful when we didn’t know what shoes to pick so she brought out many pairs of shoes and was patient with us. When we encountered a problem she easily fixed the problem. Overall, it was a great experience.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

New school shoe shopping

New school shoes needed and we where helped by the amazing Niamh in Salisbury branch. She made the process quick and efficient but most importantly she made my daughter smile. We always use Clarks Salisbury for shoes and the service is always excellent.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Quick and friendly

Jack was very friendly, he put my 5 year old at ease - he really enjoyed having his feet measured! Quick service, plenty of stock, managed to get everything we needed. Thanks Clarks!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Shannon at the Salisbury Clarks store…

Shannon at the Salisbury Clarks store was extremely helpful, knowledgeable and polite. She went above and beyond to help my children find suitable school shoes and advised on insoles. She was very patient with the mother (me) who was desperately trying to sort shoes in a mat colour and get a military discount! Thank you Shannon for your complete patience and your sense of humour. I will definitely be revisiting the store and asking for Shannon to help us.

30 July 2025
Unprompted review

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