Clarks Reviews 

I always dread the school shoes shopping trip as my boys hate it and it can be really difficult getting them try shoes on never mind finding ones they say are comfy and they'll wear, but Iman at the Oldham store made it possible. She was really attentive, engaging and patient with them and we came away with 2 pairs each. Thank you!

Sipho was incredible! School shoe shopping for four kids is hugely stressful. He found every size quickly and efficiently - A legend!

Beth at Clarks was really helpful and made the whole experience easy. She listened to what I was looking for and helped me find the exact pair of shoes I wanted. Friendly, patient, and great customer service—really appreciated her help.

Today l was in Clarks in Donegal Place in Belfast. I purchased a pair of shoes and was assisted by Angela in making my purchase.
I have visited this Clarks shop many times and always find the staff so helpful and friendly and it is always the shop l go to when looking to buy Clarks shoes.
Angela today was first class with her help and advice and it made for another pleasant visit to this Clarks shop. Thank you Angela. 👍

Naya was quick to spot us in the shop and to offer her assistance politely. She then asked sensible questions, was friendly, found the sandals we were after, was apologetic that half sizes were not available, helped me try the sandals on and made the sale easy and natural.

Mo and Wardah were excellent, especially when dealing with my granddaughter who was being very uncooperative. Well done

Naya was very attentive, patient with my child, she was very understanding to the type of footwear i wanted fir my child. Very good customer services.

Abi at Yeovil was really lovely and helpful especially with all the advice surrounding first shoes. She was amazing with my 14mth old - he is high energy and curious about new things (shoes/posters in store) but she was so so good with him even when he was redecorating the store 🫣🤭 Abi knew i didn’t want to spend full price for first shoes so found a pair that were suitable and on sale.

Robbie from the harlow store was excellent. He was very knowledgeable, extremely pleasant, and professional. He’s an asset to Clark’s and should be the standard throughout the entire organisation. Keep up the fantastic work Robbie.

Was in clarks abbeycentre today to get school shoes for our 4 children , LaurenB.T helped us and she was excellent with all the children, we were with her for over an hour and nothing was any problem to her, staff were all lovely and the manager came over and checked in with us as well, highly recommended 5 star service

School shoes purchased today assisted by Eleanor who was fab! Super friendly, great with my daughter and an excellent example of great customer service!

Najma served us. She was polite, engaging and managed to win my shy toddler over. She was really accommodating to our needs and she knew what to recommend for good foot development. We trusted her advice and bought a pair on the spot.

I received excellent customer service from Olu at the Putney branch. I was looking for a pair of shoes, but my size wasn't available in store. Olu offered me the option of ordering the exact same shoes online in my size and patiently talked me through the process. He processed the online order for me and arranged for the shoes to be delivered to my nearest store in Colliers Wood, making everything quick and easy. He also let me know that the Stratford branch had my size in stock in case I preferred to collect them there.

Olu also recommended the Rain & Stain Protector Spray and the Suede & Nubuck Restorer Spray to help me care for my new suede shoes, and I bought both products based on his advice.

Throughout my visit, Olu was kind, patient, knowledgeable, and genuinely helpful. He made the whole shopping experience enjoyable and stress-free. He is a real asset to the Putney branch, and I hope his outstanding customer service is recognised.

Outstanding service.
​My Daughter and I had been to various stores for school shoes with absolutely no success, until we visited Clarks in Belfast on Thursday, July 23rd.
​A stressful chore we dread to do every year, turned into the most pleasant and seamless experience. We were served by Elma, a new starter, who was absolutely brilliant, patient, and attentive from start to finish. She was supported by Jenny, who was incredibly accommodating and helping us fit insoles so my daughter could comfortably manage those awkward in-between sizes.
​Huge thanks to Elma and Jenny for turning our stressful shopping trip into such a positive experience. We’ll definitely be back. Highly recommended!

My order was delivered to the trash bin outside my home without my permission as it is not safe place . When I returned home from work my order was gone. I tried to contact customer service and explained the situation, but they told me that this was my delivery address and nothing could be done. Even if it was the courier's fault, because the GPS is correct, I don't understand it at all. This is the first time I've encountered something like this. Why am I being held accountable for the courier's fault, as they absolutely should not have left the package in such a place without my consent. Customer service is big joke this definitely last time I buy anything from them .

Rashid was fantastic help

I recently bought a pair of shoes at the Norwich Riverside Store and I had a really good experience! Jake helped me out and he was very kind, patient and welcoming. I will definitely be coming back!

Thanks to Abi at the Clarks Loughborough store for a smooth and friendly experience helping to measure my Son’s feet and help pick out some lovely shoes. We will be back soon!

I ordered two pairs of Clarks shoes from Clarks UAE (Jashanmal) on 7 July 2026. Unfortunately, both pairs were too wide, so I requested a return on the same day.

The return process was unnecessarily complicated. I was asked to provide photos before my return could be processed, and I had to follow up several times.

As of 23 July 2026, I still have not received my refund. I have now received the same response twice: that my refund is waiting for the manager’s approval. Despite this, there has been no progress, no estimated timeframe, and no way to contact the manager directly.

This has been the most complicated return and refund process I have ever experienced with an online store.

Based on my experience with Clarks UAE (Jashanmal), I cannot recommend ordering from the Clarks UAE website if there is any possibility that you may need to exchange or return an item. Buying directly from a Clarks store may be a better option, as you can try different sizes immediately and avoid a long, complicated, and frustrating return and refund process.

Good return policy and customer service.
Everlasting quality shoes.