I went with my mum who has dementia and can be a handful to get her a new pair of shoes. We were served by Mo who was really helpful, bought lots of options and handled her really well.
Location
Switch locationUnit 7 Fleetwalk Shopping Centre, 72 Fleet Street, TQ2 5EB Torquay, Devon, GB
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See what reviewers are saying
We went just before closing last night to get both my children’s feet measured and shoes for school and nursery. Vickey who looked after us was very gentle and kind, nothing was too much trouble we ma... See more
I visited the Torquay branch today and have to say the customer service I received was impeccable……I was served by a lovely and very friendly /helpful member of your team Vickey Badcock …..and came... See more
The shop assistant who looked after us was Mo. She was extremely helpful, friendly and nothing was too much trouble. The shop is very well laid out and clearly managed to a high standard.
Company details
- #88 of 216 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Unit 7 Fleetwalk Shopping Centre, 72 Fleet Street, TQ2 5EB, Torquay, Devon, United Kingdom
- 01803215937
4.3
Excellent
7 reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Lovely service by Mo
I went with my mum who has dementia and can be a handful to get her a new pair of shoes. We were served by Mo who was really helpful, bought lots of options and handled her really well.
30 October 2025
Unprompted review
A good place to go for shoes
The shop assistant who looked after us was Mo. She was extremely helpful, friendly and nothing was too much trouble. The shop is very well laid out and clearly managed to a high standard.
23 June 2025
Unprompted review
Excellent Customer Service!
Customer service from Clarks was found to be excellent when dealing with a website refund issue with both on-line and store staff. Empathetic and expedient professional support is much appreciated, thank you Clarks!
21 November 2024
Brilliant customer service
Brilliant customer service, very friendly and helpful, thank you
16 October 2024
I visited the Torquay branch today and…
I visited the Torquay branch today and have to say the customer service I received was impeccable……I was served by a lovely and very friendly /helpful member of your team Vickey Badcock …..and came away with the most comfortable shoes!
I will certainly be coming back :)
A very lovely experience xxxx
12 June 2024
Unprompted review
Great experience
We went just before closing last night to get both my children’s feet measured and shoes for school and nursery. Vickey who looked after us was very gentle and kind, nothing was too much trouble we managed to get some beautiful shoes my daughter is happy with her unicorn school schools. Such a lovely lady made us feel at ease and not trying to rush us out.
6 June 2024
Unprompted review
Vickey served me and did her utmost to…
Vickey served me and did her utmost to find a shoe suitable for my needs.
23 April 2024
Unprompted review
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