Wanted to buy my daughter some new school shoes Great customer service, just didn’t have the size we needed so will have to order online
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a great experience collecting my item from the Wolverhampton store, thanks to Tina. She was really friendly and polite, making the whole process quick and easy. She also suggested some real... See more
Visited the Clarks Store in Wolverhampton. Only needed some shoelaces. Served by Tina, who was extremely friendly and knowledgeable. Managed to get some shoe conditioning cream too, which was demonstr... See more
Helpfulness and right suggestions.
Company details
- #85 of 214 best companies in Shoe shop
- #21 of 35 best companies in Boot Shop
- #3 of 11 best companies in Shoe Factory
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
29 Dudley Street, WV1 3ER, Wolverhampton, West Midlands, United Kingdom
- 01902713654
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products with fabulous…
Excellent products with fabulous customer service shout out to Raj for helping me with picking quality trainers
Raj Wolverhampton branch
Raj at the Wolverhampton branch was very helpful and provided me a speedy service when it came to selecting the correct shoes for me.
Elly worked her magic with my 2 year…
Elly worked her magic with my 2 year old to make the fitting process an enjoyable one (which is nothing short of a miracle with a headstrong toddler). She took time and care and went above an beyond to find us appropriate shoes for his needs whilst sourcing the most affordable option. Thank you Elly!
Great service by Cassius
We were assisted by a lovely young man called Cassius at the Wolverhampton branch and he was absolutely brilliant with my twin girls. The twins changed their minds about their school shoes and sizes multiple times and he was so patient and accommodating. He complied with their requests with a genuine smile, he never looked impatient or exasperated. He helped them pick the perfect fit and made recommendations on aftercare products. The girls love their new Clarks shoes. I would recommend them to any parent.
Friendly and knowledgeable
Tas was friendly and knowledgeable. She measured my son’s feet professionally and quickly.
Good range of shoes in the store. We did not feel rushed at any point.
A really positive experience. Thank you!
Thanks to Tina at Clarks Wolverhampton
Thanks to Tina at Clarks Wolverhampton. We had my toddler’s feet measured and bought some new shoes. Tina was so helpful and lovely with my little girl. Really pleased with our experience and purchase. Thank you Tina!
Thank you Sami!
A huge thank you to Sami for exceptional customer service whilst fitting school shoes for my son who wears insoles. Sami used her experience and knowledge which helped guide me to make the correct decision on the type of shoe and fit for my son. Thank you Sami!
Amazing service delivered by Emily at…
Amazing service delivered by Emily at wolverhampton
She had a lovely smile and was very knowledgeable
I would definetely shop here again
Thankyou Emily
Excellent experience in Wolves store
We were served by Raj in the Wolverhampton store. She was the most helpful shop assistant I've been served by for a long time. She helped my son find the perfect school shoes. Even my son said afterwards "she was really helpful"!
Wonderful service from Jeff
Wonderful service from Jeff! Very attentive, kind and very patient.
Stress free shopping!
Tina at the Wolverhampton store was amazing, she made what is usually a stressful experience stress free - a minor miracle with an autistic child! She was patient, understanding and seemed completely unphased as our 7 year old decided to test the durability of Clarkes shoes by dancing his way up and down the shop! In and out with a pair of shoes and trainers with no fuss or meltdowns - an absolute, but welcome rarity for us!
We were served by Josh who was very…
We were served by Josh who was very helpful and efficient, excellent service again by Clarks thank you
Ellyn was really helpful and kind
Ellyn was really helpful and kind. She recommended a spray for my shoes aswell.
so nice!!
Was so nice and helpful!!! Will definitely be coming back. Maja’s service was amazing!!
Helpfulness and right suggestions.
I went in looking for smart comfortable…
I went in looking for smart comfortable shoes for work. Sharmila worked very hard helping me find the right style and fit. Thank you.
I felt valued and I enjoyed the…
I felt valued and I enjoyed the efficiency as the service was so smooth. I got a ticket as I walked in and went upstairs where I found Jeff waiting for me. He was very polite and demonstrated his knowledge at the job. He was helpful and got me what I needed and reassured me that I could bring the pair back within 28 days if they were not the right size. Thank you for a wonderful service Team Wolverhampton branch
Samiha was absolutely wonderful with my…
Samiha was absolutely wonderful with my two girls today. Thank you for taking the time to talk ask questions and find out exactly what my girls wanted.
Excellent service at Wolverhampton
Visited the Wolverhampton store and was served by Josh. I asked to get my feet measured as I was struggling to get comfortable shoes and Josh was so friendly and polite. He made the trip into Clark’s during a busy period with school fittings a really enjoyable experience. I would definitely visit the store again. Thanks Josh!
Friendly experience for my son to get…
Friendly experience for my son to get shoes for school. We came early for our appointment but was seen to sooner. We were served by Joshua BP who was friendly and patient with my son to help decide. Fortunately he didn’t overwhelm us with too much choice it made the process smooth and quick.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







