I'm glad I chose to call and get set up…
I'm glad I chose to call and get set up over the phone. I was having trouble on the spectrum website and I decided to call them. I sat on the line waiting for someone to help me for about a half an hour. I hung up and called the store. I thought I was calling the corporate store. When the owner Demerus answered and he told me that the corporate store doesn't have a direct number and if I want to get help he was here for me right then, I felt good about it. After remaining on hold for 30 minutes,then calling his store and getting an answer on the second ring, I felt relieved. I told him I couldn't get the address to show up when I was signing up he typed it in and told me he'd call and get the address opened up for service. 10 minutes later he called me back and he took the order over the phone. I didn't even need to go through all that hassle in the first place! I should've called his store first and saved about an hour of wasted time and problems from my day. I'll be calling again if I need anything. He made it too easy for me. Thanks D! I'll be sending people your way!