Classic Cottages Reviews 

662
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the booking process straightforward and efficient, easily locating ideal properties. Many praised the high quality of accommodations, noting them as beautifully clean, well-equipped, and thoughtfully presented. People frequently enjoyed the excellent locations, often highlighting stunning views and convenient access to local attractions, leading many to express a strong intent to rebook. However, some customers also noted inaccurate descriptions of properties or experienced significant maintenance problems, such as non-functioning appliances or exposed electrical points, which impacted their stay.

What people talk about most

Location

People report positive experiences with location, often describing them as lovely, peaceful, and offering... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting them as beautifully... See more

Quality

Customers had positive experiences with quality, frequently highlighting properties as beautifully... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with their stays and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have stayed at this property several times before. It suits us becuase it has an EV charging point (payable via app) and is a bungalow as my Mother cannot manage stairs. The booking process with Cl... See more

Company replied

Rated 5 out of 5 stars

This was a last minute booking for us, this was a great experience. Disabled friendly ( one step into shower) wide and spacious throughout. Garden is secure for your children and pets. Great touch... See more

Company replied

Rated 5 out of 5 stars

This is an exceptional place to stay. Danette & Nick have created the most stunning getaway. The Loaf was beautifully decorated, had absolutely everything we needed & more. A private garden to sit an... See more

Company replied

Rated 5 out of 5 stars

Mount view Safari tent in Ludgvan is an amazing place to spend a holiday. Stunning location and provides everything you need and more . Very clean and has a very caring and passionate owner who cares... See more

Company replied


Company details

  1. Cottage
  2. Holiday Home
  3. Holiday home letting agency
  4. Vacation rental

Information provided by various external sources

Classic Cottages have an exclusive collection of self catering holiday homes, handpicked in gorgeous locations across the UK. A family company born back in the 70s with a couple of fishermen’s cottages in far west Cornwall, we’ve grown a lot since then but our ethos remains the same; we’re passionate about creating the best holiday experiences.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

662 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(662)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Classic Cottages Great

Classic Cottages are a great company to book with. Higher standards than other companies and would definitely recommend if you like your surroundings to be beautiful, traditional when called for, yet modern and high spec. With cleanliness being of utmost importance. If this sounds like you, definitely book through classic.

27 July 2024
Unprompted review
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Reply from Classic Cottages

We are delighted to hear how much you enjoyed your experience of booking through us, and your chosen property. Thank you for taking the time to send in your comments. Classic Customer Support

Rated 5 out of 5 stars

Amazing

We enjoyed a fantastic holiday at 10 Shanklin Manor. Booking was easy via Classic Cottages. The apartment exceeded our expectations, absolutely stunning. It’s within walking distance to Shanklin village. The manor is set in peaceful surroundings. The private terrace is an added bonus to this amazing apartment. Would highly recommend both Classic Cottages and 10 Shanklin Manor.

20 July 2024
Unprompted review
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Reply from Classic Cottages

Thank you for your glowing review. How amazing the Manor exceeded your expectations and had all you could need for a wonderful holiday.
The Classic Team

Rated 5 out of 5 stars

We had a superb holiday at Seacrest…

We had a superb holiday at Seacrest which is ideally suited for the larger family especially its location, booking with Classic cottages was easy and a pleasure to deal with.

28 July 2024
Unprompted review
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Reply from Classic Cottages

We're delighted you had a wonderful family holiday and we would love to welcome you back in the future.
The Classic Team

Rated 2 out of 5 stars

We stayed at Goofyfoot for the third year running….

We stayed at Goofyfoot for the third year running this year. We were so disappointed with the way the property had been left to deteriorate. Paint flaking off the exterior and interior walls. Black mould spores left by a fan in the hallway.
The garden left un maintained with over grown trees and bushes, the grass hadn’t been cut recently, so we were left to walk between the weeds that were growing.
The property did not have a TV that could even get a decent terrestrial channel, we had mentioned this during our stay previously and we even had someone to look at the TV during our stay that year but that had deteriorated as well.
Classic cottages did eventually send us a fire stick, to update the TV ourselves as it was Euros 24 and my husband and father wanted to see England play. Following several phone calls and double checking that we had tried all scenarios to get a terrestrial channel, they realised nothing else was going to work.
We also called the customer service number to inform them the jets in the jacuzzi bath didn’t work but they didn’t progress this. We just had to use it without the jets for our holiday.
It was clear that the property had also not had a thorough clean as we pulled back one of the sofas to better see the TV only to find dirt underneath
The bbq in the garden had been left with cigarette ends in and we had to clean the wire grill using it, we left it in a clean state as one would hope to fine it.
The property had lost the wow factor we had found on our first stay which was sad to see.
We fed all these things back to Classic Cottages in the survey they asked us to complete and the comments were constructive and meant as help in trying to ensure the property was serviced and put back to its former good state.
A month after our return we received a call from customer services to say the owner “has blocked you from staying in future”. This was unbelievable!
Lucky for us we had cancelled our deposit and booking for 2025 as we had been put off staying at the property again!
Also, I noticed my review was not published on their website by the properly page. In fact there are no reviews for 2024 which is very strange and must be telling about the demise of Goofyfoot.
Very sad and disappointing from a family who are regular customers and who just expect a decent standard of quality for what they pay for!

28 June 2024
Unprompted review
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Reply from Classic Cottages

We’re really sorry to read of your disappointment, as we always want our guests to have the best possible experience whilst staying with us. We were pleased to be in contact with you during your stay to work at resolving your concerns as swiftly as we were able. We appreciate it may have been frustrating having to interact with us during your holiday to resolve the TV issue, though we were pleased to have it up and running ready for you to enjoy the England match. We also tried to get the jets in the jacuzzi bath repaired for your stay but unfortunately were unable to get a plumber to attend and fit a new pump within the time frame of your holiday week. Goofyfoot is clearly a big favourite with yourselves, and we’re sorry that your experience didn’t match your expectations on this occasion. Following your feedback, we arranged for a full property inspection so the owner could investigate the areas of concern. It must have been disappointing to find that it wasn’t quite right for you on this occasion, and we were saddened to see your comments. When an owner makes contact over excluding a guest Classic Cottages as agents are obliged to abide by their request which, on this occasion, was their decision that the cottage was not quite what you were looking for anymore and possibly another property would be a better fit for your holiday needs. Classic Cottages would love to have the opportunity to find the perfect match for future holidays. As you had highlighted some concerns in your review, as per our review guidelines, the review remained in moderation until our investigations had been fully completed. We are pleased to advise that your review has now been published on our website. We do hope despite the many concerns you have shared that you had a great time visiting the nearby beach and enjoyed the beautiful countryside with simply stunning views that this area of Cornwall is known for.
The Classic Team

Rated 5 out of 5 stars

Absolute amazing property

Absolute amazing property! Couples, when I say it's amazing, I mean it's amazing!! Fire heated hot tub, wood burner fireplace, everything you need for a BBQ (minus the food) small allotment with a supply of fruit and veg. A small wooded cabin with everything you need for a great getaway.
The local pub was traditional and very welcoming by the locals.

11 July 2024
Unprompted review
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Reply from Classic Cottages

What an amazing review! It makes us very happy to see how much you enjoyed your stay and all the features at the property that helped towards you having such a lovely holiday, especially a warm welcome by the locals! The Classic Team

Rated 5 out of 5 stars

Easy booking

Easy booking. Clear instructions. Accessible via phone to confirm arrangements. Definitely recommend.

6 July 2024
Unprompted review
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Reply from Classic Cottages

Brilliant! Thank you very much for your recommendation, we're very pleased to see that your booking was so easy. The Classic Team

Rated 5 out of 5 stars

Saw Mill cottage far exceeded my…

Saw Mill cottage far exceeded my expectations. I have never stayed in such a well appointed self catering property. It was spotlessly clean and extremely comfortable. It is a property we would more than happy to return to.

8 July 2024
Unprompted review
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Reply from Classic Cottages

Thank you so much for such a wonderful review! We're so happy that you loved Saw Mill Cottage and that everything was so perfect for you. We would be more than happy to welcome you back again! The Classic Team

Rated 4 out of 5 stars

We have used classic cottages several times

We have used classic cottages several times and are pleased with the service.

22 June 2024
Unprompted review
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Reply from Classic Cottages

We are so pleased to hear you've had numerous positive experiences booking with us. Thank you for sharing your thoughts. The Classic Team

Rated 5 out of 5 stars

Outstanding quality of equipment

Outstanding quality of equipment, beautifully designed in a fine location.

28 June 2024
Unprompted review
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Reply from Classic Cottages

How lovely to hear! We hope to welcome you back to another of the properties we market very soon. The Classic Team

Rated 5 out of 5 stars

Sunset Cottage Norfolk

We stayed at Sunset Cottage in Wighton, North Norfolk. The cottage was spotlessly clean and airy, extremely well equipped with everything we needed for a self catering holiday, comfortable and a good size. The location was quiet and rural and there were excellent parking facilities.
We needed some advice from Classic Cottages a couple of times during our stay and they were approachable, easy to reach and very pleasant and professional. I would not hesitate to recommend them to anyone. We had a lovely holiday!

1 July 2024
Unprompted review
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Reply from Classic Cottages

We're thrilled to hear you had a great stay in Norfolk and a positive experience booking through us! Thanks for taking the time to post a review and we hope to be able to assist in finding you another fabulous holiday cottage in the future. The Classic Team

Rated 4 out of 5 stars

Classic cottages were very efficient…

Classic cottages were very efficient with booking and giving accurate information about properties and access.
Cottage was in a good location and was of a good standard.

6 July 2024
Unprompted review
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Reply from Classic Cottages

We are so pleased to hear you had a positive experience when booking with us. Thanks for taking the time to leave a review and we hope to be able to help you in finding another fabulous holiday cottage in the future. The Classic Team

Rated 3 out of 5 stars

Availability not accurate

friendly customer service but completely inaccurate availability dates on website, really frustrating.

In response to the reply they have given: I did not have problems navigating their website. Their website was incorrect.

3 July 2024
Unprompted review
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Reply from Classic Cottages

We're delighted to see you were pleased with our customer service but sorry to hear you had some problems navigating the availability feature on our website. You can always call our helpful Sales and Support team if you are unsure about any element of the booking process. The Classic Team

Rated 5 out of 5 stars

Enjoyable weekend break

Lovely accommodation in a lovely quiet location and not to close to other guests. Fantastic view

28 June 2024
Unprompted review
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Reply from Classic Cottages

Thank you so much for your lovely review! It is great to hear you enjoyed your holiday. The Classic Team

Rated 5 out of 5 stars

St Mawes fisherman's cottage

Classic Cottages made booking very simple and followed up promptly with emails as promised. The cottage we stayed in was lovely and as described. I consider they are quite discerning in the choice of properties they offer so I would feel confident that future bookings will be just as lovely.

22 June 2024
Unprompted review
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Reply from Classic Cottages

We are so pleased to hear you had an enjoyable experience at one of the properties we market in St Mawes. Thank you for taking the time to leave a review and we hope to welcome you back soon! The Classic Team

Rated 5 out of 5 stars

Excellent

Excellent experience using Classic Cottages. Very easy to book and given the options of payments by instalments. Excellent communication especially by the out of hours team when we had some issues at the property. These were resolved quickly and efficiently. Would definitely recommend and use them again.

22 June 2024
Unprompted review
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Reply from Classic Cottages

Thank you so much for your lovely review! We are glad to hear that you found the whole booking process nice and easy and it was our pleasure to be able to help. We hope to see you again in the future! The Classic Team

Rated 5 out of 5 stars

Great location, excellent facilities, VERY clean & large, great wildlife.

The property was exactly as we expected and hoped for! It was very very clean and well presented, and had everything we needed! The location was ideal for our stay, in that it was right in the middle of Devon, so ideal to travel to all the locations you want to get to, both North & South (not too far to any of them). The outlook was amazing, with a huge amount of wildlife with tonnes of birds, bats, hedgehogs and deer in the field everyday! It was also very quiet, and the facilities were great, with a brilliant BBQ, great hot tub, pool table, games room, and all the rooms were massive, and as I say very clean. The host was great, but just left us alone tbh - he was close by if needed, but everything was great, so we were left alone. Scones, jam and clotted cream on arrival was brilliant too. A couple of nice pubs not too far away, and the shop is only a mile down the road. A highly recommended base and place to stay!

8 June 2024
Unprompted review
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Reply from Classic Cottages

We are so happy to read your review and see how much of a brilliant time you all had in Devon, it certainly sounds like you had a perfectly picturesque holiday! Thank you so much for all of your amazing comments and we would absolutely love to see you back again in the future! The Classic Team

Rated 5 out of 5 stars

First time we have used this company…

First time we have used this company and very pleased with experience. Simple booking, responsive, accommodating and generally a pleasure to deal with.
Would highly recommend.

8 June 2024
Unprompted review
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Reply from Classic Cottages

Thank you so much for your brilliant review! It was our pleasure helping you have a great holiday and we hope to see you again in the future! The Classic Team

Rated 1 out of 5 stars

Do not use this company!!!

Do not use this company!!!! We booked Merivale cottage with classic cottages for our accommodation on the Isle of Wight.Our eldest daughter participates in a sailing course in Sea View. We placed a £700 deposit to secure the date in July. The sailing course dates changed which was totally out of our control. We tried to change our dates for the accommodation the owner/agency refused to accommodate this movement of dates. Even though we gave plenty of notice and were super flexible on the dates. We then said we could no longer take the cottage unless there was a change of dates or we had time to find someone else to take cottage. The agency refused to give us this flexibility. The agency said we would have to lose our £700 deposit even though they would secure another booking. It is the worst experience I have ever had with a holiday rental company. Don’t use this company you will regret it.

14 June 2024
Unprompted review
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Reply from Classic Cottages

We are very sorry that you were unable to go ahead with your holiday as planned and appreciate how frustrating it must be when events are re-scheduled. We always do our absolute best to be as flexible and understanding of changes in personal circumstances and work closely with our owners to support our guests. We did approach the owner to request a date change. Unfortunately, on this occasion, the owner declined the amendment due to the short notice, and the booking was subsequently cancelled with a loss of deposit as in the specified booking conditions. We’re sorry in these circumstances that we were unable to refund the deposit. The Classic Team

Rated 5 out of 5 stars

Lovely cottage

Beautiful garden. Cottage was very well equipped & very comfortable. Felt like a home rather than a holiday let. Very easy to book with Classic Cottages. We had a lovely week.

1 June 2024
Unprompted review
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Reply from Classic Cottages

Thanks so much for the lovely review - we are glad to hear that you had a wonderful stay and you found your home from home. We look forward to helping you again in the future. The Classic Team

Rated 5 out of 5 stars

Excellent accomodation and reasonably priced

Classic cottages have a wide and varied accommodation portfolio with clear pricing and reasonable value. The booking process is clear and straightforward. We have been using them for many years now and recommend for UK based holiday.

1 June 2024
Unprompted review
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Reply from Classic Cottages

We are so pleased to hear you have had numerous positive experiences when booking with us. Thanks for taking the time to post a review and we hope to be able to help you in finding another great holiday cottage in the future. The Classic Team

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