I’ve been an on-and-off ClassPass user for a few years. Recently, I think I’ll cancel for good. ClassPass offers fewer options for higher and higher prices. If you need to reduce your membership (inju... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They didn’t check opening times with the gym. Waited for 2 hours for it to open. Contacted CP, had it passed to a manager. No email reply. Told me they had when contacted again. No compensation for... See more
Company replied
I’ve been using ClassPass intermittently for about ten years, and I’ve recently been very consistent about taking classes. The app’s interface is easy to use, I love being able to take a variety of cl... See more
Company replied
Awful experience. 20th February I changed my plan to a $55 plan (22 credits). This was correctly billed for 1 month then they changed it to a $79 plan (34 credits) without my consent. I picked this up... See more
Company replied
Company details
Information provided by various external sources
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Contact info
275 7th Ave., New York, NY, United States
- classpass.com
2.9
Average
10K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Jasmine did a great job
Jasmine did a great job! AI technology for customer support sucks. It's people like Jasmine that really says human support is the best support!
3 May 2026
Unprompted review
Reply from ClassPass
Hi Emilia,
Thank you so much for taking the time to share this wonderful feedback! We’re truly delighted to hear that Jasmine made such a positive impact on your experience.
We couldn’t agree more while technology can be helpful, it’s our people who really make the difference. Jasmine’s care, attentiveness, and dedication reflect exactly the level of support we strive to provide, and we’ll be sure to pass along your kind words to her.
Thank you again for highlighting your experience and for your thoughtful recommendation. Feedback like yours means a great deal to us.
All the best,
The ClassPass Team
Huge thanks to Renelas for the help
Huge thanks to Renelas for the help! 🙌 My Revolut partnership account was reactivated in no time and I successfully upgraded my plan to 86 credits. 🚀 The agent was super patient and even rolled over my remaining credits from last month. 👏 Fast, efficient, and friendly service! Highly recommended! 🔥💪
3 May 2026
Unprompted review
Reply from ClassPass
Hi Emmanuel,
Thank you for taking the time to share this wonderful feedback! We're thrilled to hear that Renelas was able to quickly reactivate your Revolut account, upgrade you to the 86 credits plan, and ensure your remaining credits were rolled over seamlessly.
It's great to know that Renelas made such a positive impact on your experience. We truly appreciate your kind recommendation. Your enthusiasm is inspiring and we're grateful you chose to highlight your experience!
All the best,
The ClassPass Team
Amazing customer experience
The customer experience team is really kind and helpful. Ismail helped me to solve issues in my account. I’m really happy.
3 May 2026
Unprompted review
Reply from ClassPass
Hi Ana,
Thank you for your kind words! We're thrilled to hear that Ismail was able to help resolve your account issues and that you had such a positive experience with our customer experience team. Thanks for being part of the ClassPass community and taking the time to share your experience.
All the best,
The ClassPass Team
Customer service gave me a full refund…
Customer service gave me a full refund after I forgot to cancel my subscription
2 May 2026
Unprompted review
Reply from ClassPass
Hi Alex,
Thank you for taking the time to share your experience with us. We’re really glad our team was able to step in quickly and issue a full refund after the mix-up with your subscription. We know managing subscriptions can sometimes be tricky, and we’re glad we could make this right for you.
All the best,
The ClassPass Team
The customer service representative was…
The customer service representative was very helpful!
3 May 2026
Unprompted review
Reply from ClassPass
Hi Carmella,
Thank you for taking the time to share this feedback, we’re really glad to hear that our customer service representative was very helpful. We truly appreciate your kind words.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Erin,
Thank you for your feedback and for recognizing our customer service. We’re glad we could assist you and that you had a positive experience with us.
All the best,
The ClassPass Team
Paul was very helpful and made sure to…
Paul was very helpful and made sure to check in to see if I was still there
2 May 2026
Unprompted review
Reply from ClassPass
Hi Os,
Thank you for your feedback. We're glad to hear that Paul was attentive and provided helpful support throughout your experience.
All the best,
The ClassPass Team
Omg Mercy is amazing
Omg Mercy is amazing . She was so understanding and act immediately. I appreciate your help Mercy .
2 May 2026
Unprompted review
Reply from ClassPass
Hi Mehrnaz,
Thank you for your kind feedback. We're thrilled to hear that Mercy was understanding and responded promptly to assist you. We appreciate you taking the time to share your experience!
All the best,
The ClassPass Team
Joseph was so supportive.
2 May 2026
Unprompted review
Reply from ClassPass
Hi Farima,
Thank you for your feedback. We're pleased to hear that Joseph was supportive and able to assist you.
All the best,
The ClassPass Team
DO NOT SIGN UP.
DO NOT SIGN UP.
I’ve had a very disappointing experience with ClassPass.
My membership was automatically renewed without any meaningful reminders leading up to the billing date. I only received a single email, which is easy to miss, and there were no follow-ups or clear notifications before being charged.
For a subscription service, this feels completely misleading. Good companies send multiple reminders or make renewal terms much more transparent—especially when charges are significant.
I paused my account because a) I’m not in a financial position to keep the membership going and b) there are NO classes within my new living area that use class pass.
The unexpected renewal is having a direct negative impact on my life.
I have been a long term user and previous fan of class pass so I have to say I am VERY DISAPPOINTED.
Will update this review if the issue is resolved.
2 May 2026
Unprompted review
Reply from ClassPass
Hi Rohmie,
We appreciate you taking the time to share your feedback. We understand how important clear communication and flexibility are, especially when circumstances change. It’s unfortunate to hear that the recent renewal has caused you distress given your situation.
If you’d like, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be able to review your account in detail and assist you further.
All the best,
The ClassPass Team
I have a trouble with my plan and with…
I have a trouble with my plan and with my credit and associate Charlotte was very helpful and awesome✨ She were able to help me with my plan.
2 May 2026
Unprompted review
Reply from ClassPass
Hi Ma. Analiza,
Thank you for taking the time to share your positive experience! We're thrilled to hear that Charlotte was able to help resolve your plan and credit concerns. It's incredibly rewarding to know that Charlotte's assistance made a difference for you. We truly appreciate your feedback and are so glad we could get everything sorted out for you.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Leini,
Thank you for your feedback! We're glad to hear Brian was super helpful. We'll be sure to pass along your kind words!
All the best,
The ClassPass Team
Super disappointed in my experience
Super disappointed in my experience, I had 33 credits and had recently had to replace my debit card that said I had to wait for my new one to come in and then doing so my membership was canceled. I was looking to try and reinstate it mind you this has happened in less than the span of a week of my renewal date, but I have learned that I won’t get my 33 credits back all of the money that I put towards that was for nothing and I am simply out of luck due to this I will not be proceeding with business for ClassPass and would not recommend them if you happen to have life happen to you and you are waiting on your debit card which takes about 7 to 10 calendar days. You will be out of luck.
29 April 2026
Unprompted review
Reply from ClassPass
Hi Risa,
Thank you for sharing your experience. We understand how frustrating it can be to face disruptions with your membership due to payment method issues.
For further assistance, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be able to review your account in detail and help address your concerns.
All the best,
The ClassPass Team
Good job!!!
1 May 2026
Unprompted review
Reply from ClassPass
Hi there,
Thank you! We appreciate your positive feedback.
All the best,
The ClassPass Team
I was late to the chat
I was late to the chat; they waited for me and helped me with everything I needed. Thank you
1 May 2026
Unprompted review
Reply from ClassPass
Hi Chanti,
Thank you for your kind feedback. We are glad we were able to assist you with everything you needed.
All the best,
The ClassPass Team
Agent was able to resolve my issue…
Agent was able to resolve my issue right away!
1 May 2026
Unprompted review
Reply from ClassPass
Hi Centeno,
Thank you for your feedback! We are glad to hear that your issue was resolved promptly.
All the best,
The ClassPass Team
Paul was THE Best support agent!
Paul was THE Best support agent!!
He made my day and week!
He was there for me and understood my wish and everything was perfect !Much love
1 May 2026
Unprompted review
Reply from ClassPass
Hi Steven,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Paul provided such exceptional support and made your day and week better.
All the best,
The ClassPass Team
Reply from ClassPass
Hi Sara,
Thank you for your positive feedback! We're glad you had a great experience.
All the best,
The ClassPass Team
Professional and courteous
Professional and courteous. Returned my email/call right away.
1 May 2026
Unprompted review
Reply from ClassPass
Hi Jen,
Thank you for your kind words! We're pleased to hear you found our service professional and responsive.
All the best,
The ClassPass Team
I like the platform
I like the platform. The class that I attend is easy to schedule. I wish they had more options in my area, but that may not be a ClassPass issue as much as it is a business recruiting issue. I had an issue with payment and it was resolved in a satisfactory manner
1 May 2026
Unprompted review
Reply from ClassPass
Hi Reshae,
Thank you for sharing your feedback! We're glad to hear you find the platform user-friendly and the scheduling convenient. We appreciate your understanding regarding class availability and your insight about the recruitment aspect. We're also pleased that your payment issue was resolved to your satisfaction.
All the best,
The ClassPass Team
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