We had a glass shade of our brand new pendent lamp broken by contractors during a renovation. We didn’t want to buy the entire lamp so contacted Claxy directly. We sent our Amazon order number and th... See more
Company replied
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See what reviewers are saying
The light fixture I ordered online came on time. It was as advertised and in working condition.
Package arrived on time and item was very well packaged. Np breakage. It hasn't been installed as of yet. It is as beautiful as the pictures represented. Looking forward to getting it installed. The p... See more
Company replied
I like the fact that you answered me when I asked a few questions, but I wish I could’ve gotten a hold of you by phone that would’ve made it even more memorable for me. Now I would like to buy two of... See more
Company replied
Company details
Written by the company
Claxy is not only a lighting manufacturer committed to design, research, development and manufacturing of energy efficient lighting but also an online retailer with an e-commerce site dealing in sales of light fixtures. We manufacture premium quality energy efficient light fixtures with the best light source, electrical parts, materials and craftsmanship.
Contact info
5705 General Washington Drive, 22312, Alexandria, United States
- +1 08779596088
- info@claxy.com
- claxy.com
4.4
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So Claxy has been pinging me to review
So Claxy has been pinging me to review, so I'll review. Two weeks ago I ordered a pair of sconces that said they'd ship in 24 hours. A week later I hadn't heard anything so I emailed them. No response. Nothing. So I ordered a similar product from Wayfair at half the cost. The Wayfair order showed up in two days. The next day, the Claxy order showed up. I've emailed them multiple times to ask to return their product. No response. You want a rating? Fine. Zero. Minus One.
22 September 2023
Reply from CLAXY
Hello, Dale. Thanks for your review. We are terribly sorry about the delayed response since your email somehow went to our spam folder. We would like to extend our sincerest apologies for the inconvenience, for everything that you have gone through, and for everything that has made you feel bad. It was our customer support team members' fault as they did not check out the spam folder regularly during the holiday.
Our management team members have looked into this and have taken measures to make sure it won't happen again. Thank you for bringing this to our attention. We are available to answer and address all comments from our customers about our products and our service. Your opinion is vital to our improvement, and we’d love to do better for you.
Outdoor light
Product was as I expected. Communication with customer service very helpful after their emails went to my spam folder.
16 September 2023
Reply from CLAXY
Hello JC! Thank you so much for taking the time to leave us a 5-star review – it's much appreciated!
I ordered two lights and both came in…
I ordered two lights and both came in broke the company responded and sent me two more lights and when they came in another light was broken.
16 September 2023
Reply from CLAXY
Hello David. We are terribly sorry about the fact that one of the lights was broken again. We have shipped another light to you. We will share the tracking information with you later when it is available.
I LOVE my new lights!
Fast shipping and great product. Cheaper than Home Depot or Lowes for the same item.
12 September 2023
Reply from CLAXY
Hello Heather. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
The light was just installed I am very…
The light was just installed I am very pleased with the product thank you
19 August 2023
Reply from CLAXY
Hello Beverly. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
prompt shipping...easy to use…
prompt shipping...easy to use website...accurate product description...measurements were provided...easy to find
22 August 2023
Reply from CLAXY
Hello Terri. We are grateful that you took the time to leave us a 5-star review. Thank you so much!
Every thing is great the only problem i…
Every thing is great the only problem i had is that there is not a phone number to call all communication is done via email I prefer talking to customer service to get more information regarding a product or my order
12 September 2023
Reply from CLAXY
Hello Reynaldo. We sincerely apologize for the inconvenience. We are available to answer and address all your comments on our products and our service. Your opinion is vital to our improvement, and we’d love to do better for you. Thank you so much for taking the time to leave us a review – it’s much appreciated!
My new Pendant Lights from CLAXY
The new lights I purchased are beautiful, but I have not had them installed yet. I have all my new lightening waiting in boxes in the garage until it is time to install all of them. It was easy to order, the prices were excellent for the quality, they were shipped very well protected and I love their design.
12 September 2023
Reply from CLAXY
Hello Kevan. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
Well packed and beautiful fixture.
3 September 2023
Reply from CLAXY
Hello Heidi! Thank you so much for sharing your feedback with us. It truly means a lot to us!
Director of maintenance
There's not a catalog for the lamps that I look for I am looking for just the glass Ornament not the assembly lamp
11 September 2023
Reply from CLAXY
Hello Willie. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
good quality product
good quality product. better shipping than expected. exactly what i ordered
28 August 2023
Reply from CLAXY
Hello Dewey! Thank you so much for sharing your feedback with us. It truly means a lot to us!
The pendant was not the right size and…
The pendant was not the right size and they were very accommodating about returning, but I had to pay for return shipping.
14 August 2023
Reply from CLAXY
Hello Judith. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
My only complaint is there was no…
My only complaint is there was no communication about shipping or estimated time of shipping. It came quickly but had know idea. Other than that everything was great .
18 August 2023
Reply from CLAXY
Hello, Darren. Thank you so much for your purchase at Claxy and your review. For your information, we did send an order confirmation and did share the tracking information of the order with you. However, we guess our emails somehow went to your junk folder. Would you please check out your junk folder for more detail? Thank you.
Reasonable shipping times and great…
Reasonable shipping times and great product. We really like the way our outdoor lights look. The price was also fair.
9 August 2023
Reply from CLAXY
Hello Brittana. Thank you so much for sharing your feedback with us. It truly means a lot to us!
Light was as beautiful in person as…
Light was as beautiful in person as online. Came in a timely manner
15 August 2023
Reply from CLAXY
Hello Jenny. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
Good quality lighting..just what I was…
Good quality lighting..just what I was looking for.
2 August 2023
Reply from CLAXY
Hello Mary. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
great price and really quick shipping
7 August 2023
Reply from CLAXY
Hello Sandra. We are beyond thankful for your 5-star review. Thank you for sharing your rating with us.
I returned the light fixture because it…
I returned the light fixture because it was too large.
Thank you.
30 July 2023
Reply from CLAXY
Hello Katherine. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
great product
26 July 2023
Reply from CLAXY
Hello Kevin. We are grateful that you took the time out to leave us a 5-star review. Thank you so much!
Reply from CLAXY
Hello Patricia. Thank you so much for sharing your feedback with us. It truly means a lot to us!
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