CleanerPlanner Reviews 

246
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Cleaner planner is brilliant, controls yours jobs, rounds and debts. So easy to collect payments via GoCardless and Stripe, send emails, invoices and text message alerts to remind customers you are du... See more

Rated 5 out of 5 stars

Brilliant app. Saved me loads of hassle, time and paper already. Great and fast technical support to get you going. Easy to use on phone while out working then upload. All information collated for eac... See more

Rated 5 out of 5 stars

Brilliant app. Should’ve joined over a year ago!!! So easy to organise and manage work aswell as using GoCardless and textlocal. Hope they use some accounting software too soon it’ll be a one stop pla... See more

Rated 5 out of 5 stars

Tracks all rounds effortlessly, manage debts easily so never lose track, can breakdown by total amount brought in per month in £ by advertising source as well as total for year. How much your round is... See more

Company details

  1. Software company

Information provided by various external sources

Cloud-based job scheduling software for window cleaning businesses.


Contact info

4.8

Excellent

TrustScore 5 out of 5

246 reviews

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4.8

All reviews

(246)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Has really helped our business step up…

Has really helped our business step up a gear. The integration with Go Cardless and Stripe to take payments helps to make the business much more efficient.

29 February 2020
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi Ian, thanks for the review and we're particularly pleased to hear the payment integrations are helping your business step up a notch. Do get in touch if you need any help with anything on the software at all!

Rated 5 out of 5 stars

Cleaner planner is the best thing ever…

Cleaner planner is the best thing ever to use for window cleaning. Our business has grown so fast. We now have a few more members of staff. Due to the accounts and work schedules being so easy due to cleaner planner. I would recommend to every window cleaner. Or cleaning services around to use.
Thanks
Bastow window cleaning

31 January 2020
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner


Hi Damian, thanks for the great review, we're delighted to hear the software works so well for you!

Rated 5 out of 5 stars

This is honestly the best thing that…

This is honestly the best thing that ever happened to our company. We would be completely lost without it, as would our accountant. To lose this software would be detrimental to our company and cost us thousands. Also staff are very helpful and quick to respond.

16 January 2020
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi, thank you for your kind review and we're delighted to hear that CleanerPlanner is so vital to your business. We will pass your comments onto our support staff and please do feel free to get in touch if you have any questions at all about the software!

Rated 3 out of 5 stars

Only reason is I have learning…

Only reason is I have learning disabilities and find it hard to invoice with bank details ect so I get paid how to also write people of ect sometime I cant delete them some jobs are just quotes and need to delete ect but wont delete other than that it's great for time keeping knowing where your at and what your earnings g ect great system just need to adjust as never used computers much

18 December 2019
Unprompted review
Rated 5 out of 5 stars

5 Star Product / 5 Star Support

Great layout. Comprehensive features. May be too complex for some. Excellent video tutorials and very responsive / helpful support desk. Overall I’m extremely happy with both the product and the service. Using it for my business: clean2gleamwindows.co.uk

15 December 2019
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi, Thanks for your kind review and we're really delighted to hear CleanerPlanner is working well for you . Please do get in touch if you need any help with anything!

Rated 5 out of 5 stars

Has helped make day to day running of…

Has helped make day to day running of window cleaning much simpler and organised

9 September 2019
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi, thanks for your feedback and we're really pleased to hear CleanerPlanner has simplifed the running of your business. Please do get in touch if we can help with anything at all on the software.

Rated 5 out of 5 stars

Amazing customer support

Daniel, Sarah and the team have been nothing short of fantastic in helping me transfer data from a rival platform, including manually adding and back dating this tax years expenses.

The software is reliable and efficient, and whilst notably there are some additional features I would like, the package they’ve put together, and are continuing to develop is excellent.

Keep up the great work.

17 August 2019
Unprompted review
Rated 5 out of 5 stars

Great software and top customer service

12 July 2019
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi Chris,

Thanks for your review and we're delighted CleanerPlanner is working well for you. Please do get in touch if you need any help with anything!

Thanks,

CleanerPlanner support

Rated 5 out of 5 stars

Straight to the point

Straight to the point! This software and app is a must have! Simple layout and nice to use. You can link it to GoCardless which is great for collecting payments automatically at the press of a button.

At the touch of another button you can print off your profit & loss accounts which clearly shows where your business is at.

I've had a few problems and i stress this was my fault and the help thats on hand is second to none! Quick to reply and in depth replies and simple to follow instructions.

Highly recommend

10/10

28 June 2019
Unprompted review
Rated 2 out of 5 stars

Works okay but there is a distinct lack…

Works okay but there is a distinct lack of a whole list of functions, ways to communicate with them, updates and willingness or interest in listening to suggestions and improvements. That and over complicated processes, unjustified price hikes with nothing show for it and numerous glitches in the search functions. Its now time to invest in a different planner with a lot more promise and developer interaction. And one that isn't afraid to show their customer feedback on Facebook!

28 May 2019
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi Andrew.

Over the last year we have offered customers 30% savings compared to before and invested in twice the server capacity for better customer experience.

We have also released Route Optimization Beta and are working on accounting integration features. All that to come out soon.

We hope you give us another chance.

Regards,

Rated 3 out of 5 stars

Good app

Good app , but bit too expensive ...

27 February 2019
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi,

Over the last year we have offered customers 30% savings compared to before and invested in twice the server capacity for better customer experience.

For most of our customers, just a few days of work pays for the software for the whole year. Please write into support@cleanerplanner.com so we can show you all the features that make it worthwhile.

Regards,

Rated 3 out of 5 stars

Good software but terrible customer…

Good software but terrible customer service. Will not deal with you live. It all has to be via emails, which means sorting problems takes forever if at all! So many options to help in todays world but cant even call them or request a call back!

22 February 2019
Unprompted review
Rated 3 out of 5 stars

love more to be added to the daily app…

love more to be added to the daily app on my phone ie add customers details to it , update telephone email details on the steps so to speak and sign customers up to go cardless by using the app etc

31 January 2019
Unprompted review
Rated 5 out of 5 stars

The best sceduling software - I am using CleanerPlanner since last…

I am using CleanerPlanner since last year and I am really happy with the software
The most important thing is that Sara and Robert are so kindly and respond so quickly when I have some questions.
The best Customers Service ever!

Thank you CleanerPlanner team!

Ivs cleaning Ltd

31 January 2019
Unprompted review
CleanerPlanner logo

Reply from CleanerPlanner

Hi Ivelina,

Thanks for the review! We're so pleased to hear that you have gotten the support you need to get started. Please do let us know if you have any questions in the future.

Regards,

Rated 5 out of 5 stars

Great once you get use to it

I tried out all the window cleaning software out there. Some are very easy to get started with but do not have advanced features (shift schedule, consolidated invoicing, etc). And some are outright clunky. This one really shines once you get the hang of it.

31 January 2019
Unprompted review

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