Pani Iryna is a wonderful, attentive, and very proactive and professional helper. Not to mention, she is an absolute joy to have around. Her quality standards are very high, and she delivers them ever... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Cleaning Express are great. We have had the same cleaner from the beginning, Svitlana and she is amazing! We feel so comfortable with her in our house and she’s extremely detail oriented. On the rare... See more
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Fantastic, reliable and thorough cleaner Raluca is efficient, thorough, and always goes the extra mile to help around the house. She's happy to take on additional tasks when needed and can always be... See more
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I learnt about Cleaning Express when looking for a cleaning service in London who could provide a weekly cleaner for my flat. I was very impressed with the ease and efficiency with which they took my... See more
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Company details
About Cleaning Express
Written by the company
Quality cleaning for your home or office. Award-winning company specialising in domestic cleaning and commercial cleaning services. Based in London. Company offers property cleaning services including: office cleaning, end of tenancy cleaning, house cleaning, carpet cleaning, deep cleaning, in-house ironing and housekeeping services. Book a trusted cleaner online or over the phone. Our services are fully insured for your piece of mind. We cover all London areas. 100% Satisfaction Guaranteed.
Domestic Cleaning London
Regular domestic cleaning is the most popular service we provide. Our services are fully insured giving you an absolute piece of mind. Regular house cleaning is a personal service and we strive to provide the same cleaner that you will come to trust. There are no minimum contracts - you can cancel the service any time. There are many reasons to choose us as your trusted cleaning company. £2m Insurance cover for theft, damage to your property and personal injury to the cleaner is included. If you are not 100% happy with our work we will come back and re-clean for free. Individual plans can be made to suit your needs. Various housekeeping tasks such as ironing, laundry, making beds etc. can be undertaken. All the cleaners we hire are fully vetted and experienced.
End of Tenancy Cleaning London
Are you looking for reliable and trusted cleaning company, which will prepare your property in the best possible way to attract a new tenant? Or you are a tenant that wants to make sure the landlord is happy with how you left the property. Leave it all to us. We will make sure the property is sparkling clean with our end of tenancy cleaning service. We also provide professional carpet cleaning service, that can be booked alongside your end of tenancy clean! There are special offers for a combined booking of end of tenancy cleaning and carpet cleaning. Booking professional deep cleaning service with Cleaning Express after the end of your lease will ensure your house, flat or apartment will be cleaned top-to-bottom and up to the highest standards.
Commercial Cleaning London
Cleaning Express strives to make a difference in commercial cleaning in London. We want to make sure that the service you receive from us exceeds all your expectations. That is why we offer only the highest quality commercial cleaning, performed by our experienced staff, at a very affordable and competitive price. Our main areas of expertise in commercial cleaning are office cleaning, hotel cleaning, retail cleaning, health and fitness club cleaning, school and nursery cleaning. We welcome any type of commercial properties, large or small. You can rest assured your space will be cleaned to the highest standards, so you can focus on your business.
Deep Cleaning London
Our specially trained deep cleaning experts will perform a thorough deep clean of your property to your highest satisfaction. By booking us for your deep cleaning needs in London, you are getting a service that is fully suited to your particular requirements. You choose what we clean, and when we clean. Cleaning Express hires expert cleaners, with years of experience in deep cleaning London properties. Our deep cleaning experts will scrub the toilets, baths and sinks, and make the bathroom floors and tiles sparkle again. Smaller details, such as door frames, will not be overlooked as well, and will be cleaned with our top-notch cleaning materials. We will deep clean the oven and cooker, dishwasher, the fridge, as well as all the smaller kitchen appliances, such as kettles, microwave ovens, toasters.
About us
Cleaning Express also offers antiviral sanitisation, upholstery cleaning and after-building cleaning services.
Contact info
44 Beaufort Court, Admirals Way, E14 9XL, London, United Kingdom
- 02036330390
- info@cleaning-express.com
- cleaning-express.com
4.7
Excellent
413 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent
Extremely responsive, professional, friendly, reliable and accommodating - including arranging replacement staff when cleaners take leave. Cleaning staff are usually professional and do a good job. Some staff need more training (using the same cloth throughout the house and leaving water marks). Generally though, the cleaners are professional, friendly and efficient.
Our current cleaner, Iryna, is excellent. She whizzes around the property, we hardly know she is there. She goes the extra mile puffing cushions and folding the occasional garment. The house feels clean and refreshed each time she's visited. We have used this service for years and are very happy.
10 June 2026
Unprompted review
Easy to set up and arrange
Easy to set up and arrange. Responsive to changes and queries. Quick to organise cover.
Cleaner is professional.
22 May 2026
Unprompted review
Reply from Cleaning Express
Hi Jenny,
Thank you for your wonderful 5-star review. We are delighted to hear that you found our domestic cleaning service easy to arrange and that our team has been responsive to your queries and any changes to your schedule. Providing reliable cover and maintaining a consistent, regular cleaning service are important to us, so we're pleased that this has met your expectations. Thank you for choosing Cleaning Express, and we look forward to continuing to support your home cleaning needs.
With many thanks,
Cleaning Express team
Had the pleasure to have my place…
Had the pleasure to have my place cleaned by Anna, the flat is sparkling and she managed to get so much done in the time given, there is no comparison to anyone else I’ve had. Amazing service, thank you!!!
28 May 2026
Unprompted review
Reply from Cleaning Express
Hi Karina,
Thank you for your wonderful 5-star review! We’re delighted to hear that Anna provided such an exceptional regular cleaning service and left your flat sparkling clean. Our team takes great pride in delivering a reliable and thorough domestic cleaning service, and it’s fantastic to know that Anna exceeded your expectations. We truly appreciate your kind words and look forward to supporting you with your future regular cleaning or one-off cleaning needs. Thank you for choosing Cleaning Express!
With many thanks,
Cleaning Express team
Cleaning Express - happy with the service
Cleaning Express organised for Anna to clean my house. She was hard working, arrived on time and worked hard to keep the house clean.
Happy to leave her keys so she could clean while we were away.
21 May 2026
Unprompted review
Reply from Cleaning Express
Hi Martin,
Thank you for your kind review and for choosing Cleaning Express. We’re really pleased to hear that Anna provided a reliable and hard-working service, arriving on time and helping keep your home clean to a high standard.
It’s also great to know you felt comfortable leaving your keys and trusting us to carry out your domestic cleaning service while you were away — that level of trust means a lot to us.
We noticed you left us 4 stars, which we truly appreciate. If you have a moment, we’d love to understand what we could have done to make this a 5-star experience for you. Your feedback helps us improve our regular cleaning service and ensure we’re always delivering the best possible results.
Thank you again for your support and recommendation — we look forward to continuing to look after your home.
With many thanks,
Cleaning Express team
Highly recommended
Highly recommended. Zoriana is always diligent and hardworking, making a big difference to the cleanliness and tidiness of my flat on every visit.
20 May 2026
Unprompted review
Reply from Cleaning Express
Hi Matthew,
Thank you for your 5-star review and for recommending our domestic cleaning service.
We’re delighted to hear that Zoriana consistently delivers a diligent and hardworking service and makes a real difference to the cleanliness and tidiness of your flat on every visit.
We truly appreciate your continued trust in Cleaning Express and look forward to maintaining the same high standard on every visit.
With thanks,
Cleaning Express team
Pani Iryna
Pani Iryna is a wonderful, attentive, and very proactive and professional helper. Not to mention, she is an absolute joy to have around. Her quality standards are very high, and she delivers them every visit. Thank you from our family 🖤
5 May 2026
Unprompted review
Reply from Cleaning Express
Hi Olena,
Thank you so much for your wonderful 5-star review. We are delighted to hear that Iryna has been providing such a high standard of care and professionalism during every visit. Her proactive approach, attention to detail, and warm personality truly make her a valued member of our domestic cleaning service team.
Thank you again for choosing Cleaning Express. We look forward to continuing to support your home with our regular cleaning service.
With many thanks,
Cleaning Express team
Zoriana is amazing and makes our life…
Zoriana is amazing and makes our life so much easier with her high level of service and efficiency every visit. We have generally found the company to be reliable and responsive and flexible as well so we would highly recommend
12 May 2026
Unprompted review
Reply from Cleaning Express
Hi Parisa,
Thank you so much for your amazing 5-star review. We are delighted to hear that Zoriana’s high standards, efficiency and attention to detail have made such a positive difference to your home.
It is also great to know that you have found our domestic cleaning service reliable, responsive and flexible throughout. Providing a consistent, regular cleaning service that makes life easier for our customers is always our priority.
Thank you for recommending Cleaning Express — we truly appreciate your support and look forward to continuing to provide you with excellent domestic cleaning services.
With many thanks,
Cleaning Express team
Vilma was amazing
Vilma was amazing. Arrived early and made a great job of an end of tenancy clean
I would definitely recommend.
14 May 2026
Unprompted review
Reply from Cleaning Express
Hi Dan,
Thank you for your lovely 5-star review! We are delighted to hear that Vilma did such an amazing job with your end-of-tenancy cleaning service. Arriving early and delivering a thorough deep cleaning service is exactly the standard we aim for on every one-off clean. We truly appreciate your recommendation and look forward to helping you again in the future, whether for another one-off service or a regular cleaning service.
With many thanks,
Cleaning Express team
Would recommend to anyone
Alla has been with us for a few months now and is proactive, and detail oriented. She has been fantastic and we would recommend her work to anyone.
12 March 2026
Unprompted review
Reply from Cleaning Express
Hi Naa,
Thank you for your 5-star review and recommendation.
We’re delighted to hear that Alla has been providing such a proactive and detail-oriented service over the past few months and has made a positive impact through her work.
At Cleaning Express, we take pride in delivering a reliable domestic cleaning service. Your feedback means a lot to us, and we’ll be sure to pass your compliments on to Alla.
We look forward to continuing to support you with your regular cleaning service.
With many thanks,
Cleaning Express team
Alla does a good job for me and my mum…
Alla does a good job for me and my mum . We use her for both our houses. Thank you
9 March 2026
Unprompted review
Reply from Cleaning Express
Hi Reena,
Thank you for your review and for your continued trust in our service.
We’re really pleased to hear that Alla is doing a good job for both you and your mum.
If there’s anything we could improve to make your experience a full 5-star one, we’d really value your feedback. We’re always looking to enhance our domestic cleaning service, whether it’s regular visits or a one-off clean.
Thank you again for choosing Cleaning Express — we truly appreciate your support.
With many thanks,
Cleaning Express team
Iryna is great!
6 March 2026
Unprompted review
Reply from Cleaning Express
Hi Fraser,
Thank you for your 5-star rating! We’re thrilled to hear that Iryna has been providing excellent service. At Cleaning Express, we take pride in delivering a high-quality domestic cleaning service, whether you choose our regular cleaning service or a flexible one-off clean. We look forward to keeping your home spotless!
With many thanks,
Cleaning Express team
Cleaning Express offers a wonderful…
Cleaning Express offers a wonderful high quality and reliable service. Tetiana cleans for us weekly and is meticulous in her work. She has a sense of pride in what she does, flexible and communicates well. We are delighted to have her as our cleaner.
28 February 2026
Unprompted review
Reply from Cleaning Express
Hi Ilya,
Thank you for your kind words and your 5-star rating! We’re thrilled to hear that Tetiana consistently delivers a high-quality and reliable domestic cleaning service. Our team takes pride in providing a meticulous and flexible regular cleaning service, ensuring your home is always cared for. We’re delighted to have Tetiana as part of your home cleaning routine.
With many thanks,
Cleaning Express team
Cleaning Express has been extremely…
Cleaning Express has been extremely reliable. Maria is exceptional and is such a great fit for our family. She is so nice, and takes such good care of our home. She brings real value to our lives, and this is what we cherish the most. Thank you for everything.
26 February 2026
Unprompted review
Reply from Cleaning Express
Hi Sabrina,
Thank you so much for your kind words and your 5-star rating! We’re delighted to hear that Maria has been such a great fit for your family and that our regular domestic cleaning service is bringing value to your home. We truly appreciate your feedback and look forward to continuing to care for your home!
With many thanks,
Cleaning Express team
Thanks a lot to Becky and Cindy
Thanks a lot to Becky and Cindy! They have been cleaning our flat since we decided to get a regular cleaner and have been doing a great job!
4 February 2026
Unprompted review
Reply from Cleaning Express
Hi Ben,
Thank you very much for taking the time to leave this review.
However, after carefully checking our records, we’re unable to find any booking under the name provided, and we also do not have cleaners by the names mentioned in the review. It’s possible this feedback was intended for another company with a similar name.
If this review was meant for us, we would genuinely love to hear more details so we can personally thank the team member involved. Please feel free to contact us directly with the booking details so we can look into this further.
In the meantime, we sincerely appreciate the positive feedback and wish you all the best with your chosen cleaning service.
Best regards,
Cleaning Express
Unreliable and dishonest
Unreliable and dishonest. Avoid.
I booked a deep clean during which a cleaner caused significant damage to my fittings (I have photographic evidence). The cleaner used a cleaning solution provided by Cleaning Express (CE) which completely corroded the chrome finish on my fittings. Initially, CE appeared willing to resolve the issue and compensate me, asking me to source replacement parts and provide costs.
After much difficulty getting in touch with the original parts manufacturers, I was informed that the exact models were no longer in production, meaning a like-for-like replacement was not possible — something CE later confirmed themselves. After a lot of unnecessary running around on my end, I eventually sourced suitable replacements, only to then be told these wouldn’t be suitable for CE’s insurance process — despite CE never mentioning any insurance process or any associated deadlines earlier.
After prolonged back and forth, CE acknowledged total damages of around £800 and claimed to have submitted it to their insurance. Weeks later, I was told that the claim would actually have to go through the cleaner’s insurance because the cleaner was a contractor—and, unbelievably, CE expected me to put together all the evidence myself (after all the running around I already had to do because of them.) I told them this administrative burden rested with them as I had provided all the necessary information from my side already. CE assured me they would put together the necessary documentation for the cleaner’s insurance process.
When I chased up weeks later to see if they had submitted the claim, CE told me the cleaner was on holiday and I would just have to wait. It is also at this point, nearly 10 MONTHS AFTER the damage occurred, CE suddenly decided to “be fully transparent” and pull out their Terms & Conditions for the first time. There had been no mention or reference to this at any earlier stage, highlighting how arbitrary and last-minute their rules were - CE themselves have acknowledged how they have conveniently “overlooked” mentioning this in any previous communication.
After more delays caused by them, CE finally claimed it was too late to submit to insurance, that it probably wouldn’t be accepted anyway if I attempted to go ahead with it, hence I should be grateful to them for offering a partial compensation.
In the end, CE paid £500 for damages they themselves assessed at around £800. On top of this, I had already paid over £300 for the deep clean, which was never refunded. Also not to mention, compensation for the unnecessary time I spent chasing this matter due to their poor communication. I work full time and do not have the hours to be running in circles while they delay and change their story. I do not understand how this can be considered fair or reasonable compensation.
I am leaving this review so others do not have to go through the same ordeal. I have full evidence of everything, so any excuses or nonsense in their replies will be easily disproven. Avoid using them at all costs!
27 February 2025
Unprompted review
Reply from Cleaning Express
Hi Riya,
Thank you for taking the time to leave a detailed review. We’re genuinely sorry for the frustration and inconvenience this situation caused.
In rare cases when damage occurs, we work quickly to resolve the situation. When the damage is reported, we follow a formal investigation and compensation process in line with our Terms & Conditions, which are shared with every booking and attached to the original invoice before the service. In this particular case, the claim became more complex due to the over 7-month delay between the service and the actual cost information being provided. In line with industry standards, our insurance covers claims reported promptly and for damages above £500. As backdated claims or smaller amounts are generally not eligible, we explored an alternative route through the self-employed subcontractor's insurance.
To avoid further delays and the likelihood of a rejected claim, we ultimately agreed to compensate for the documented cost of the damaged items we received. While we recognise that the process took longer than expected, we did everything reasonably possible to reach a fair outcome given the circumstances and limitations involved. Ultimately, this settlement was accepted and fully paid.
We regret that the experience fell short of expectations and are taking this feedback seriously to improve our communication and processes going forward.
With best wishes,
Cleaning Express
Great experience, all around
We've been using this service and working with Anna since moving into our new house. Anna has been amazing, such a lovely person and she does and excellent job! Our home is so well cared for.
19 January 2026
Unprompted review
Reply from Cleaning Express
Hi Sarah,
Thank you very much for your lovely feedback. We’re delighted to hear that Anna has been taking such great care of your new home and that you’re happy with the standard of her work. It’s always our aim to provide a reliable, high-quality domestic cleaning service, and we’re pleased our regular cleaning service has made a positive difference for you.
Thank you for choosing Cleaning Express!
With many thanks,
Cleaning Express team
Great customer service
I learnt about Cleaning Express when looking for a cleaning service in London who could provide a weekly cleaner for my flat. I was very impressed with the ease and efficiency with which they took my requirements and then started the service that same week. Sasha (Oleksandra), one of their team, has done a great first week's job, and I am planning on continuing with their service for the foreseeable future. Thank you Cleaning Express for great customer service :-)
5 December 2025
Unprompted review
Reply from Cleaning Express
Hi Si,
Thank you so much for your wonderful 5-star review. We’re delighted to hear that our team was able to get your regular cleaning service set up quickly and smoothly. It’s great to know that Sasha made such a strong start during the first week, and we truly appreciate your plan to continue with us.
Our team works hard to offer a reliable and efficient weekly service, whether for regular cleaning or any one-off requirements, so your feedback means a lot. Thank you again for choosing Cleaning Express!
With many thanks,
Cleaning Express team
Iryna Ternova is great
We really appreciate Iryna Ternova’s work - she does an excellent job every time, and we highly recommend her services.
1 December 2025
Unprompted review
Reply from Cleaning Express
Hi Jingjie,
Thank you so much for your wonderful 5-star review. We’re delighted to hear how pleased you are with Iryna’s work. It’s fantastic to know her efforts make such a difference on each visit.
We truly appreciate your recommendation and are glad that your regular cleaning service continues to meet your expectations. Thank you once again for choosing Cleaning Express.
With many thanks,
Cleaning Express team
Charges for leaving & difficult to leave
No complaints regarding the cleaners. But the cleaning agency failed to highlight clauses with the direct debit re closing the account. Turns out somewhere buried in the T&Cs I was supposed to see a 1 month notice period for termination, and must pay £60 for December when my last cleaning session (which I paid for) was the 11th of November…. With any previous subscriptions I’ve been able to terminate effective immediately by cancelling the direct debit so I think it’s unprofessional to not clarify that during sign up. Also, the contract specifies that you don’t need to start paying the agency fee until 24 hours before the first cleaning session. However, they took my first payment a whole month before my first cleaning session was scheduled, so you’d think that would count as my exit payment, but no!
1 December 2025
Unprompted review
Reply from Cleaning Express
Hi Alexandra,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with the cleaners, and we’re sorry that the cancellation process caused frustration or disappointment.
We do our best to be transparent with all clients, and our cancellation policy is included in both the quotation email as well as in our Terms & Conditions, which are sent before the Direct Debit is set up. This policy explains that regular services require one month’s written notice and that the agency fee remains payable during the notice period.
We genuinely care about our cleaners and their well-being. Having a notice period ensures they have a steady schedule and the opportunity to be allocated elsewhere, so they do not miss out on their salary. We are proud to be a London Living Wage employer and support our cleaners in every way we can, helping them maintain a decent life in London.
Regarding the initial payment, although it was taken before your first clean, it covered the agency fee for the first month of service and does not count as a cancellation fee.
We also genuinely appreciate your feedback about accessibility and communication, as it helps us improve how we present important information to our customers. If any terms are ever unclear, we are always happy to explain them and support you however we can.
Best regards,
Cleaning Express
Iryna is lovely and very friendly
Iryna is lovely and very friendly. She has been working for me since Aug, I guess. She cleans everything without me having to tell her, keeps things neat and organized, and makes my life much easier. I’ve never had a cleaner as good as her. I love her 💕
1 December 2025
Unprompted review
Reply from Cleaning Express
Hi Smrithi,
Thank you so much for your wonderful 5-star review! We’re delighted to hear how happy you are with Iryna’s domestic cleaning service. She’s a fantastic member of our team, and it’s great to know that her friendly approach, attention to detail, and initiative have made such a difference to your home.
If you ever need any additional help — whether it’s a one-off clean or extra support alongside your regular cleaning service — we’re always here.
Thank you again for choosing Cleaning Express!
With many thanks,
Cleaning Express team
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