Cleaning Day Reviews 133

I would strongly discourage anyone thinking about using this cleaning company in the future having had such a terrible experience with them when booking an end of tenancy clean. Not only did they turn up around 5 hours late, they didn't finish the job on the agreed day. They proceeded to let themselves in the next morning without informing myself or my housemates. They failed to clean to a satisfactory standard (if I could attach photos, I would) and then when we were trying to sort out what had happened with someone from the admin team, we were rudely spoken over and ignored. At no point did we receive an apology until we sent in an official complaint and even then, it was more a formality rather than actually accepting that the customer service was poor. It total, we spend hundreds of pounds with this company and we actually had to pay for another company to come to the flat to clean up after them.
If you would like to save yourself hassle, money and sanity, I would suggest using any other cleaning company... literally any other company!!

Avoid this company. I booked them for an end-of-tenancy cleaning for a small 1 bedroom flat and the result was a joke. Some areas were simply not cleaned at all, others only very superficially and certainly not enough to qualify for and end-of-tenancy professional clean. And since you have to pay upfront there is no chance of getting your money back.
Looking at the other reviews here this seems to be a consistent theme with this firm, so if you need a reliable end-of-tenancy clean to get your deposit back avoid this company.

DO NOT USE THIS COMPANY.

I booked an end of tenancy carpet clean, looking for a professional service. Upon arrival the man was friendly and efficient and after he cleaned I checked the carpets and they looked ok although they seemed to be quite wet.

I was told it would take 4-8 hours for the carpets to dry thoroughly, so I paid and the man left. I had my windows open and left the place ventilated through into the next day. The carpets were still damp the next day so I put the heating on to help dry with all the windows and door open. I left the property late the following evening over 24hours after the clean, the carpets were still damp to touch and they slightly smelt. The next day the inventory clerk came to the property and said the damp smell was so bad I would need them cleaning again. I raised this issue with Cleaning day who told me it was my responsibility and after they left it had nothing to do with them and completely disregarded my concerns as a paying customer. They kept coming up with excuse after excuse as to why it was my fault.

I am thoroughly disappointed by their customer service and lack of care and would advise that you avoid this company and use another firm.

Professional service! Value for money. All Carpets looked fantastic.

Well done! Team Stan and Maria were very professional and thorough! They arrived early which was okay with me. They went above and beyond my expectations. My flat looks amazing! I will definitely be using them again!

Just wanted to say how elated I am with a professional and brilliant service. They even cleaned through the lounge and doorway before they left. Such a Friendly team & my sofas look brand new!

Will definitely be recommending your services to friends and using you again.

Incredible job, absolutely lovely team! Hired for an end of tenancy clean which ended up being better than when we moved in (and we were the first tenants of this property! Cannot recommend highly enough!

We never had hired such a fabulous cleaning team, and we really appreciate the great work done by them on our floors and windows. Thank you so much.

We just had a carpet clean with Stan from Cleaning day. He was on time, cleaned for two hours straight. Our carpets look amazing.
Thank you so much! I would definitely recommend Cleaning day!

A “team” was booked to clean my sofa which was covered in dust from builders once taken out of storage. I explained the marks over the phone I was assured these marks were not a problem due to the teams experience & heavy duty cleaning chemicals. The cleaner that arrived finished and left promptly before I could inspect my sofa, upon inspection not only was my front room flooded (they said the cleaner would mop floors)
he did not bring a mop to do so). But the stains were still very visual & he had damaged my wall rather than inform me of this issue he then clearly tried to remove the mark which resulted in him removing paint from my wall leaving a large circular mark approx 15 inches. When I contacted cleaning day to inform them of this issue someone called Jacqueline who cannot be contacted by telephone, might I also mention she was not present at the time service took place. emailed me saying this is not true and they have pictures to prove. So I replied with the images i had taken with the damage caused and poor service received also asking for these images they had supposedly taken i am yet to receive a response

Thank you for excellent and professional end of tenancy cleaning services! They went above and beyond to clean our end of tenancy apartment in London!
Thank you!

Amazing service from Cleaning Day! They were one of the better value cleaning companies and still provide a top level cleaning service. I had an end of tenancy cleaning and thanks to Cleaning Day I got my full deposit back! They were very friendly, their office was very helpful and super through. I would highly recommend!

Great service, quick and efficient. Our landlord was very happy with the result as were we! Would 100% use again.

Thanks!

I was let down by Fantastic Services for an end of tenancy clean on the day we moved out of our house - Cleaning Day sent a team within an hour who did a fantastic and thorough job.

Would highly recommend

Brilliant service, very prompt with timing, the cleaners went extra mile to take care of small stains which are hard to see. A definite recommend for end of tenancy cleaning.

Seamless customer experience especially during troubled COVID times, I think Cleaningday is one of the best to rely on.

Fantastic service, carpets clean to a high standard definitely recommend thank you guys

1- The cleaning team was punctual.
2- The team was well equipped with cleaning tools and cleaning products.
3- The team was efficient and completed the job very professionally.
4- The team was friendly, well-behaved and courteous.
5- It could not be any better.
6- I am fully satisfied and would recommend their services.
7- I plan to use this service regularly in future.

Cleaning day were efficient, friendly and understanding when we needed to change our booking at the last minute. They did a good job of cleaning our flat after the builders came in. Would definitely reccommend.

I had to book an End of Tenancy clean and carpet clean for my sister as she couldn't manage with all the things she had to do with the moving. Booking with Cleaning Day was quite easy with the help of the agents who answered all my questions with a professional manner. The team was on time, they were very nice and did the job very thorough and with precise. The carpets looked like new and the flat was spotless.