Cleanster.com Reviews 161

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the service and the quality of the cleaning provided by the staff. Many find the app easy to use and value the flexibility it offers. However, some people were dissatisfied with payment issues, reporting delays or problems with payments for completed jobs. There were also concerns about the responsiveness of customer service and the company's handling of mistakes.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many reviewers report significant dissatisfaction, citing... See more

Payment

Reviewers mention ambiguous feedback about payment. Many customers report significant issues, such as not... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the service, highlighting professional,... See more

Application

Consumers find the app experience to be ambiguous. Many reviewers praise the app as useful, easy to use, and... See more

Response time

Reviewers highlight ambiguous aspects of response times. Many customers express frustration over a lack of... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I’m a cleaner. It took me over a week to get ahold of someone to fix my payments. I sent several emails, I finally found a phone number to call, left several messages and no one ever called me back. I... See more

Rated 4 out of 5 stars

i have used Cleanster for about a year now and their cleaners generally do a good job. i have had several different cleaners over the year. The last cleaner chipped a piece of my furniture and Cleans... See more

Rated 1 out of 5 stars

This company never has the correct info for the units to be cleaned or when delivering groceries, the codes are incorrect or they done have gate codes, the pay is extremely low for cleaning, the last... See more


Company details

  1. Online marketplace

Written by the company

Cleanster connects you to top-rated short-term rental cleaners and we also ensure the perfect guest experience!


Contact info

3.0

Average

TrustScore 3 out of 5

161 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Don’t use this App is a Scam the Rip…

Don’t use this App is a Scam the Rip people off by having you complete the Job but they never pay you
This what I sent them
I'm sending my complaint to the Better Business Bureau because you have said that you Missed but actually your company is a Fraud you have done this many times before and this must be stopped you can not have people do work and then not pay them . I have all the photos and the address of the property I worked at. I will also be reaching out to him to let him know that this company did not pay me for the work we did maybe he should know that you a bunch of of scammers.

4 October 2024
Unprompted review
Rated 1 out of 5 stars

Very bad experience in getting paid for my work

I am working with Cleanster from last few months and having almost no issues. However, in last month, I have cleaned a Airbnb from this application but I didn’t get any payment from application. And application shows me that they already paid me for job.
I tried to contact to the person regarding this issue but they are not answering my calls now and even not giving any answer on email or sms.
I just want to suggest every user of this application to be aware of this application.

23 June 2024
Unprompted review
Rated 1 out of 5 stars

This app sucks

This app sucks.
I wouldn’t recommend using this app. You pay 14$ for a background check only to find out the app gives you a set price for you’re clean which I find ridiculous. As an experienced cleaner looking to broaden my horizons I don’t expect to clean at a lower rate and not being able to set my own prices seems ridiculous.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing iPhone App

I found this app very easy to use, a few features are very useful like After and Before photos of cleaning. Real-time progress status (checklist real-time update). The cleaner reported a problem which I can mark as solved or not. You can chat with cleaner within the app

14 June 2024
Unprompted review
Rated 1 out of 5 stars

This Company Cleanster is a fraudulent…

This Company Cleanster is a fraudulent company. I clean two homes for them. I only got paid for 1 of the homes. I never received pay for the last home I cleaned. I called multiple times no answer. Left messages left emails no answer. No one answers the phones. I want my money for the job I did.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

It’s a great company

It’s a great company, so easy to get an appointment and have the great service. The people is very kind and are always available to give me support. I really recommend them!

17 June 2024
Unprompted review
Rated 5 out of 5 stars

I recently used Cleanster for my Airbnb…

I recently used Cleanster for my Airbnb rental, and I couldn't be more impressed with their service! From the moment I booked, the experience was seamless. The team arrived on time and was incredibly professional and friendly. They paid meticulous attention to every detail, ensuring the property was spotless and ready for my next guests.

What stood out the most was their thoroughness; they didn't miss a single corner. The bathrooms sparkled, the kitchen was immaculate, and even the tricky spots like under the couch were cleaned to perfection. They used high-quality products that left a fresh, pleasant scent without being overpowering.

Cleanster's team also respected my property, handling everything with care. Their communication was excellent, keeping me informed throughout the process. The value for money is outstanding, considering the high level of service provided.

I highly recommend Cleanster to any Airbnb host looking for a reliable and top-notch cleaning service. They truly went above and beyond, and I will definitely be using them again!

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Great clean after family stayed with us.

I had a great experience using Cleanster to clean our house after having family stay for a few weeks. Every part of the home was dirty, and we found a team of cleaners to come and make our home beautiful again!

Our guests left on a Sunday, and I left for work Monday morning with a pretty grimy house. It was so nice to come back home after work to a super clean home.

Usually we end up cleaning ourselves the following weekend, which honestly sucks.

We're definitely using Cleanster every time we have guests now, it's so

14 August 2023
Unprompted review

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