Clear business themselves as a company I cannot rate highly as I've had nothing but a horrible experience being passed about and nothing answered. But then there was Tom Harrison, he took over my call... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Emily in the sales team was fantastic from start to finish. Her friendly professional and knowledgeable service was one of the reasons I decided to renew my water contract and move my card payments to... See more
Company replied
After 4 calls and almost 5 hours of time on my mobile phone, i finally got through to George. This man was extremely knowledgable, patient, and showed, in his enthusiasm, a real desire to be helpful... See more
Company replied
'lisa bate' what can i say, i wasn't looking forward to making a call to Clear Business due to past experiences of staff not having a clue and getting fobbed off with false promises,,,, Lisa sorted th... See more
Company replied
Company details
- Energy supplier
- Business insurance company
- Payment service
- Telecommunications service provider
- Water utility company
Written by the company
We offer a wider range of essential services to UK small businesses than any other provider . With us you get energy, electricity, gas, water, broadband, mobile, voice, payment services and insurance through Simply Business. Multi-service delivery for small businesses, all in one place. Simple. Giving you more time to run your business. We're already making life simple for many small businesses. So, get all the essential services you need, and none of the hassle you don’t.
Contact info
Manchester, United Kingdom
- 0330 094 5059
- newsletter@clearbusiness.co.uk
- clearbusiness.co.uk
4.5
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Callum was clear and concise
Callum was clear and concise, and explained everything in easy-to-understand terms. No pressure, clear with the pricing and made the contract easy to understand and sign
27 July 2026
Unprompted review
Reply from Clear Business
Hi Steve,
We're so pleased to hear that Callum explained everything clearly and in easy-to-understand terms. We appreciate you sharing that there was no pressure and that the pricing and contract were clear.
Ian,
Resolution Excellence Specialist
Most of my experience with CB is…
Most of my experience with CB is horrendous, just look at the amount of time I spend on the phone with you! Adi however was excellent and assured my I will be credited in my next invoice. I hope he is right. Paul C
27 July 2026
Unprompted review
Reply from Clear Business
Paul,
We appreciate your feedback and are glad to hear that Adi provided excellent assistance.
We understand your concerns regarding past experiences and the time spent resolving issues. We are actively working to improve our services and ensure a smoother process for all our valued customers.
Anna,
Resolution Excellence Specialist
David Cater provides great service
David Cater provides great service. He was being super patient during the process and good communication throughout. Thanks so much!
27 July 2026
Unprompted review
Reply from Clear Business
Hi Xia,
We're so happy to hear that our team member David provided great service and was patient and communicative throughout the process.
We appreciate your positive feedback!
Anna,
Resolution Excellence Specialist
Emily was amazing!
I had an hour long call with Emily Henry, she comprehensively talked me through the new offers for the bundle of my water & card reader, she compared and contrasted my rates from my current provider and managed to save me hundreds of £££ in the year. She told me at the end of the call that this was her first week on the job, Clear Business- I recommend her for employee of the month. Her knowledge for such a short time in the job is amazing. Thankyou Emily.
24 July 2026
Unprompted review
Reply from Clear Business
Hi Susan Lawrence,
We're delighted to hear about your excellent experience and that our team member Emily was able to help you save money.
It's wonderful to know that their knowledge and assistance made such a positive impact. We appreciate you sharing your feedback and will be sure to pass this on!
Anna,
Resolution Excellence Specialist
Business contracts
We used Clear Business to setup our business contract.
We spoke to David Hanrahan,
He was thorough and helped us through the process which was done smoothly and quickly.
Would recommend this company.
27 July 2026
Unprompted review
Reply from Clear Business
Hi Maria C,
We are so pleased to hear that your experience setting up your business contract was smooth and quick. It's lovely to hear David was a great help!
Thank you for sharing your positive feedback with us.
Anna,
Resolution Excellence Specialist
Clear Business company and people are…
Clear Business company and people are working for the company is a joke.
27 July 2026
Unprompted review
Reply from Clear Business
Hi Sukhraj,
We are sorry to hear about your experience. We are always working to improve our services and appreciate you bringing this to our attention.
We have sent you a request for further information to allow us to help resolve your complaint.
Anna,
Resolution Excellence Specialist
I had the pleasure of dealing with Shaun Holden
I had the pleasure of dealing with Shaun Holden who kindly set me a contact up for business phone & broadband. Shaun was helpful and very transparent and was a pleasure to deal with, a credit to clear business!
27 July 2026
Unprompted review
Reply from Clear Business
Hi there Ste,
We're happy to hear that setting up your business phone and broadband was a pleasure and that you found our service helpful and transparent. We are so happy to hear Shaun was very helpful and a pleasure to speak to.
We appreciate your positive feedback.
Anna,
Resolution Excellence Specialist
Shaun was very polite
Shaun was very polite, very helpful and got us a good deal on business broadband for our family business as BT, Virgin and Sky have all been unable to give us the product needed to run our CCTV and was also half the price.
27 July 2026
Unprompted review
Reply from Clear Business
Hi Kasha Johnstone,
We're delighted to hear that you had such a positive experience. We're especially pleased that we could provide the right broadband product for your family business at a great price, helping with your CCTV needs.
Anna,
Resolution Excellence Specialist
Reply from Clear Business
Hi Anthony,
Thank you very much for your 5* star review, We are so glad to hear you experienced a good service within Clear Business.
Anna
Resolution Excellence Team
Issue sorted promply
Issue sorted promply , Eleanor could not have been any more helpful if she tried . So frendly kind . Fixed the problem
24 July 2026
Unprompted review
Reply from Clear Business
Hi Eleanor Baldrey,
We're delighted to hear that your issue was resolved quickly and that you had such a positive experience. It's wonderful to know that our team member was so helpful and friendly.
Anna,
Resolution Excellence Specialist
Ver helpful customer service and good…
Ver helpful customer service and good deals
24 July 2026
Unprompted review
Reply from Clear Business
Hi Angela Wellings,
We're so happy to hear that our customer service was helpful and that you found good deals. We appreciate your positive feedback!
Anna
Resolution Excellence Specialist
i spoke to Lisa bates today about a…
i spoke to Lisa bates today about a problem wih my broardband. She got it sorted out with in a few mins a big Thank you from me.
24 July 2026
Unprompted review
Reply from Clear Business
Hi Colin Chapman,
We're so pleased to hear that your broadband issue was resolved quickly and efficiently. It's wonderful to know that our team provided such excellent support.
Anna,
Resolution Excellence Specialist
Spoke with Gareth M in Change of…
Spoke with Gareth M in Change of Tenancy who dealt with an issues instantly considering this has been going on for 2 months it was a pleasure to deal with him & finally resolve
Great personal skills
Thanks Gareth
24 July 2026
Unprompted review
Reply from Clear Business
Hi Lisa Robinson,
I'm sorry to hear it has taken 2 months to resolve but we are so pleased to hear that a member of our team was able to resolve the issue quickly and efficiently after two months. It's wonderful to know that the team member provided excellent personal skills and made the experience a pleasure.
Anna,
Resolution Excellence Specialist
Don’t use this company
Don’t use this company. The services are absolutely crap. Just make my blood pressure up every time spoke with them. Don’t use this company if you don’t want to get more troubles on what already have with the company. Absolutely aweful!!! 🤮🤮🤮
24 July 2026
Unprompted review
Reply from Clear Business
Hi KH Lee,
We are truly sorry to hear that our services have caused you such frustration and increased your stress. We understand how upsetting it can be when you feel a company is adding to your problems rather than helping. We are committed to improving our customer experience.
I can confirm a member of our team will be in touch to discuss the issues.
Anna,
Resolution Excellence Specialist
John Goddard - AMAZING!
John Goddard was amazing to deal with. Up until speaking with him, I had a few bad experiences with some of the other teams, they can be rude, sharp and abrupt but John stood out with his customer service, his patience and friendly manner. A credit to the team.
24 July 2026
Unprompted review
Reply from Clear Business
Hi Brooke Adams,
I'm sorry to hear you experienced some bad experienced but we are so pleased to hear about your positive experience. It's wonderful to know that one of our team members provided such excellent customer service with patience and a friendly manner. We truly appreciate your kind words.
Anna,
Resolution Excellence Specialist
Very profesional,thank you
23 July 2026
Unprompted review
Reply from Clear Business
Hi Angela Costache,
We truly appreciate your kind words and are delighted to hear that you had such a positive experience. Thank you for sharing your feedback!
Anna,
Resolution Excellence Specialist
It is proving impossible to cancel…
It is proving impossible to cancel contracts with this business. We have been trying to terminate all services with this company since 7 January 2026. We consider this to be the date that our contracts were cancelled. As at today's date their very efficient billing system continues to spit out invoices for services that have been cancelled and, for services that were never provided in the first place. Our small family business ceased to trade in December 2025. My husband and I have spent hours on the phone with little progress. We are being back billed for a broadband service that was never installed (double/missed billed). Current invoice running at in excess of £2,000. We are also now receiving invoices for a card payment device that was never delivered and being threatened with collections and impact on our credit ratings. Depressing, distressing and deeply frustrating. Only do business with this company if you never plan to leave.
23 July 2026
Unprompted review
Reply from Clear Business
Dear Deborah,
We are truly sorry to hear about the incredibly frustrating and distressing experience you've had trying to cancel your services and the ongoing billing issues. It's clear this situation has caused significant upset, and we sincerely apologise for the difficulties you've faced, especially during a challenging time for your family business. We understand how disheartening it must be to receive invoices for services that were cancelled or never provided, and for equipment that wasn't delivered. We are committed to investigating this thoroughly to resolve all outstanding concerns. Once the issues are fully investigated, we will reach out.
Charlotte,
Resolution Excellence Specialist
Excellent service from David
Excellent service from David, got through the renewal quickly and without issue
23 July 2026
Unprompted review
Reply from Clear Business
Hello,
We're so glad to hear that our service was excellent and that your renewal was completed quickly and without any issues. We appreciate your feedback!
Charlotte,
Resolution Excellence Specialist
I was renewal of our bills
I was renewal of our bills, helped with all our needs
23 July 2026
Unprompted review
Reply from Clear Business
Hello,
We're so happy to hear we could assist with your renewal and meet all your needs. Thank you for your kind words!
Charlotte,
Resolution Excellence Specialist
Joey has provided excellent service…
Joey has provided excellent service throughout. He is always professional, responsive, and knowledgeable, making everything straightforward and stress-free. Any queries are dealt with promptly, and it's clear he genuinely cares about providing the best possible support. I wouldn't hesitate to recommend Joey to anyone looking for exceptional customer service. Thank you for all your help!
23 July 2026
Unprompted review
Reply from Clear Business
Hello Milli,
We appreciate you sharing your feedback. We're happy to hear the support received from Joey made everything straightforward and stress-free. It's great to know that queries were dealt with promptly and that you received the best possible support. We value your recommendation!
Charlotte,
Resolution Excellence Specialist
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.