clearearwax.co.uk Reviews 

1,438
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 481 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, friendly, and gentle during the ear cleaning treatments. People note that the overall service is remarkably quick, efficient, and successfully restores hearing while providing very useful and practical aftercare advice. However, some people mentioned frustrating issues with booking problems, missed appointments, or unhelpful administrative responses from the team. A few customers also reported incomplete wax removal, lingering blockages, or unexpected difficulties experienced during their clinic visits. Some reviewers noted that dealing with ongoing communication failures made resolving these specific concerns quite challenging overall.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the clinicians as friendly,... See more

Service

Users describe positive interactions with service, highlighting quick and efficient treatments that... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, quick, and... See more

Product

Consumers find product to bring great satisfaction, frequently noting that the procedure is painless and that... See more

Customer service

People report positive experiences with customer service, highlighting welcoming staff who make the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vivek Chowdary was very informative and helped me understand how to better protect my ears which products I should be using and how I am damaging my ears by doing what I am . Would highly re... See more

Rated 5 out of 5 stars

Muhammad is did very wonderful job at Twickenham clinic . I was so worried about my ears unfortunately I used cotton buds and my both ears was blocked but now it's totally perfect. I can hear very wel... See more

Rated 5 out of 5 stars

Second visit to see Mugunth at the Bexley clinic. Both appointments seen on time, by a very professional, friendly and knowledgeable guy. Second visit was necessary due to unmovable impacted hard wax... See more

Rated 5 out of 5 stars

Vivek was amazing! He was very kind, calm, professional and extremely reassuring and has restored my hearing. He said he thought that my 6 years younger friend was my daughter, so I probably shoul... See more


Company details

  1. Local Medical Service

Written by the company

Earwax Removal Service in the 34 clinics in and around the London area performed by experienced Audiologists and Microsuction Specialists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(1,438)

280 reviews in the last 12 months

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Rated 1 out of 5 stars

Ealing Branch - AVOID

I attended the Ealing clinic because my ears were blocked. I was advised to go away for five days and use olive oil drops before returning for the procedure. I followed these instructions exactly.

I returned to the clinic for the microsuction procedure. I understand that this procedure is normally described as mainly painless, with perhaps some pulling or pressure. However, during the procedure the practitioner hit something inside my ear which caused intense, immediate pain. I have never experienced pain like it. I jumped off the bed in absolute agony and was in tears. I told the practitioner that it felt as though I had been stabbed in the ear.

When I returned home later, my ear was bleeding and remained very wet. Since the appointment I have experienced continued brownish bleeding throughout the night, as well as throbbing and ringing in the ear. I have also noticed new popping in my ear and pain that I did not have before the procedure.

What concerned me further was the practitioner’s response. He appeared very dismissive and did not apologise. He simply said that he had hit my eardrum and did not offer any reassurance, advice, or follow-up care and said it will be ok in 2 days and to call him if there was a problem (I have no number for him).

This experience has left me very worried about possible damage to my ear. I would like the clinic to investigate what happened during this appointment and explain how this occurred.

Waiting for a response from the clinic

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick, effective and good advice given at Enfield clinic.

Was a little late as parking isn't the easiest. Seen very promptly, she told me that both hears were badly blocked and used liquid to soften it and suction to clear both ears. Took a short period of time, I can hear fully and also was given advice as to what to do to keep them clean in future.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful.

I had an appointment booked in for today at 2:45pm, there was no clinician present at the centre. After half an hour of trying to get hold of someone on the phone, I was told the clinician had an issue and was asked if I could return at 4:15pm.

I returned at 4:15 and still, no clinician. I was told he would turn up in 10 minutes and half an hour later he still hadn’t arrived

Please don’t use these clowns, there are many other options

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Pranto Sorker From the Maidenhead…

Pranto Sorker From the Maidenhead branch was great, explained everything well and did a fantastic job, quick and easy, my hearing was back to normal after removing wax, great job, highly recommended.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

The term “Specialist” is a stretch for the person that saw me.

All she did was move the ear wax in my ear and then leave it saying she’s done all she can. Refused to try some more. Caused more pain and discomfort than before. Had to go to another clinic to get it cleaned. They did it in 15 minutes with no fuss.

She barely introduced herself or said anything useful.

Avoid at all costs

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional, Friendly and knowledgeable

Second visit to see Mugunth at the Bexley clinic. Both appointments seen on time, by a very professional, friendly and knowledgeable guy. Second visit was necessary due to unmovable impacted hard wax causing pain and hearing loss. Four days later having followed Mugunth’s advice of spraying olive oil into the outer ear canal 3 times daily, a large plug of earwax was easily removed. Normal hearing returned immediately as well as a huge sense of relief as I am due to fly imminently.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Beware of this company

This is 1 star, only because there is no option for zero stars. Beware of these people. I booked my appointment and paid my £25 deposit only to receive notice from them - the night before - that they wished to cancel. They promised to refund the deposit, as they are duty bound to do.  They still have not done so. Beware of these people


17 November 2025
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow. This was such an easy process, took 5 minutes. Mugunth was brilliant - efficient, pleasant, and professional.

18 December 2025
Unprompted review

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