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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the solid construction and beautiful designs that frequently exceed expectations and match online descriptions. Many people are particularly happy with the customer service, describing it as helpful, responsive, and efficient, guiding them through the process and addressing inquiries with care. However, some customers also noted issues with the delivery service. A few people experienced longer than expected shipping times, with some items taking several weeks or even months to arrive, occasionally without consistent tracking updates. There were also isolated instances where products arrived damaged, or with minor defects, and a small number of consumers felt that customer service responses regarding these issues were not always satisfactory.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers generally had positive experiences with product quality. Many reviewers praised items like dining... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast shipping, with items... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers found the support staff to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a writing desk from Clearhalo, and the quality exceeded my expectations. Unlike most competitors whose furniture is made of particle board these days, this Victorian-style desk is made of so... See more

Rated 5 out of 5 stars

ClearHalo offers a great range of modern home furniture at fair prices. The website is easy to navigate, product details are clear, and checkout is straightforward. Delivery was on time and the items... See more

Rated 5 out of 5 stars

I recently bought a dining table and matching lighting from Clearhalo, and I genuinely couldn’t be happier. Both pieces are absolutely stunning, really well made, and fit my space perfectly. They... See more

Rated 5 out of 5 stars

Some really nice products available, as per other reviews these items come from China so don’t expect your order to arrive as quick as uk supplier but the light I purchased was worth the wait. It... See more


Company details

  1. Home Furniture Shop

Written by the company

Online store providing lighting and wall art.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Chandelier looks great

Chandelier looks great. Opening the packages and assembling the chandelier takes a little bit of time. The packing of the pieces was very good

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service at Great Prices

Their prices and shipping times are very good. But they ABSOLUTELY EXCEL at customer service. We ordered 3 hanging lights. Our install required unique parts, that don't ship standard with any light (from anywhere). I emailed their customer service, who answered me right away, found a part that would work, and put it in our order free of charge. Super positive experience!

2 December 2024
Unprompted review
Rated 4 out of 5 stars

Pretty good rug

Pretty good rug - good quality for the price - would order again from them. Geat customer service!!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

This item was as ordered

This item was as ordered, very well packed and received before date and in good condition

Would recommend, so suggest look through their website good quality.

Ordered——— Glass Drum Shape Lighting Fixture Modern Simplicity Style Foyer Ceiling Light

19 October 2024
Rated 5 out of 5 stars

We ordered a dressing table light which…

We ordered a dressing table light which arrived quickly, really well-packaged,The service was courteous and in my view first class. I wouldn't hesitate to use them again.

Just placed my second order for hallway chandelier

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping

Fast shipping, great packaging and arrived in perfect condition. Great quality. No regrets! I would definitely buy again from clearhalo
Thank you Anna for your help

13 September 2024
Rated 5 out of 5 stars

I was nervous of buying from this…

I was nervous of buying from this company but the customer service and communication has been wonderful and the lights arrived on time with great tracking information and are fantastic. I would 100% buy from them again

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I really liked the sconce I had ordered but realized I could not wait the designated shipping time. I emailed them an asked if they could cancel my order and they responded the next day and had already canceled it. No hassle! Great customer service!

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Overall Really Good Experience

Quick delivery, product well packaged and looks exactly as appears on website! The only thing was I did not receive any tracking information so I had no idea when the package was arriving (which can be frustrating when it says up to 30 day delivery time)

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Love

Love, love, love how this project turned out! The wallpaper is just what I envisioned in our primary bedroom.

Good delivery timing

20 July 2024
Rated 1 out of 5 stars

The experience is bad

The experience is bad. I bought a light on the website. Then I know the product shipped from China. It was hold in customs for 3 weeks. When I really got the light, it already 2 months pass by. It also use a special bulbs you can’t buy in home depot or any us store. Took me another month to figure out what kind of bulb it needs and where to buy it. The product does not specify what type of bulb it need on the website or with the product. If anyone have that amount of time and talk with customer service, then go for it. I don’t recommend this website to buy any of their products.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent customer support. The site is beautiful. They have lovely products. I highly recommend this business. Where can you find prompt, friendly help these days. I had a return I had to deal with and they were extremely helpful, no questions, and things were processed without a hitch. Love this business!

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional exotic style

Absolutely fabulous company to buy from. Kind and courteous and extremely professional.!!!! Not to mention the products are fantastic. I bought a chandelier. Looks amazing..if your trying to help your home to look wonderful and unique, well this is the place to shop.

11 July 2024
Unprompted review

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