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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often highlighting the solid construction and beautiful designs that frequently exceed expectations and match online descriptions. Many people are particularly happy with the customer service, describing it as helpful, responsive, and efficient, guiding them through the process and addressing inquiries with care. However, some customers also noted issues with the delivery service. A few people experienced longer than expected shipping times, with some items taking several weeks or even months to arrive, occasionally without consistent tracking updates. There were also isolated instances where products arrived damaged, or with minor defects, and a small number of consumers felt that customer service responses regarding these issues were not always satisfactory.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Customers generally had positive experiences with product quality. Many reviewers praised items like dining... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise fast shipping, with items... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers found the support staff to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a writing desk from Clearhalo, and the quality exceeded my expectations. Unlike most competitors whose furniture is made of particle board these days, this Victorian-style desk is made of so... See more

Rated 5 out of 5 stars

ClearHalo offers a great range of modern home furniture at fair prices. The website is easy to navigate, product details are clear, and checkout is straightforward. Delivery was on time and the items... See more

Rated 5 out of 5 stars

I recently bought a dining table and matching lighting from Clearhalo, and I genuinely couldn’t be happier. Both pieces are absolutely stunning, really well made, and fit my space perfectly. They... See more

Rated 5 out of 5 stars

Some really nice products available, as per other reviews these items come from China so don’t expect your order to arrive as quick as uk supplier but the light I purchased was worth the wait. It... See more


Company details

  1. Home Furniture Shop

Written by the company

Online store providing lighting and wall art.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Clearhalo - Great Online Store!!

From Clearhalo I got a Modern Sink Porcelain oval-Shape, drop-in Sink. It arrived at the expected time in a super excellent packaging inside a wooden frame. Beautiful Porcelain Sink, light weight that perfectly fits the opening left by my previous old porcelain cast-metal sink. Thanks Clearhalo! Great Online Store!!

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

The chandeliers (four) are excellent quality. Communicaton was second to none. I even changed the delivery address without any fuss. FIVE STAR PLUS.

7 August 2023
Unprompted review
Rated 3 out of 5 stars

Had quality concerns, company agreed to refund

I purchased two large light fixtures from this company, but had quality concerns. The shipment took a long time to arrive from China.

After leaving a negative review, and emails with their service department, the company did agree to issue a refund.

My electrician would not install the light, considering the wires to be undersized, and the mounting hardware insufficient to hold up the large fixture overhead.

Since my electrician was not available until shortly after the return window (30 days, unfortunately), the company did not initially agree to refund, but due to my circumstance, they did agree to refund, and I will give the company three stars for that.

I would recommend to take a good look at items you buy from this website, the fixtures I bought looked good, but the quality was questionable.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

AWESOME SHOPPING EXPERIENCE!

I endorse using this site.
I ordered a massive mural for my dining room wall, it came very well packaged and in faster time then was originate predicted.
I had contacted Service when it got hung up in customs, they responded immediately, then went on to keep me updated on its progress right up until it arrived at my local station. This was very helpful in assuaging worry over your purchase, great tracking system.
Better work ethic that most companies!
I am very happy with my experience shopping with Clear Halo, I will be a future customer!

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Impressive Service

I am a new customer with Clearhalo and had a great experience! My order came more quickly than expected, was superbly packed to ensure my fragile items would arrive undamaged, and when I emailed with a service question I received a timely response with all the information I needed to answer my question. They are professional, dependable, and reliable. I will not hesitate to order from them again. I highly recommend Clearhalo.com!

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service

I ordered a wall sconce for my bedroom to place above a mirror. The product was beautiful and the quality was superior. Unfortunately, the piece did not work above the mirror therefore had to return. Their Customer Service was above and beyond. Absolutely no problems and refund within 3 days!!!! All in all it was a win/win!!

10 June 2023
Unprompted review
Rated 5 out of 5 stars

I bought a molecular semi flush mount…

I bought a molecular semi flush mount from the Clearhalo site. They informed me when it would be delivered and they respected the date. I had full tracking. The quality of the light fixture is high. Even better than what showed on the pictures. They were quick and responsive to my questions. This is a serious company.

22 May 2023
Unprompted review
Rated 5 out of 5 stars

I brought a sofa bed

I brought a sofa bed, and it is of outstanding quality, as I had anticipated.
Will last me a lifetime, The online ordering process was fantastic, Many thanks

20 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing quality and design

Amazing quality and design. I bought 2 rugs, one for my lounge and the other for my bedroom and the dimensions were perfect. They're lightweight and affordable but still look high end. Would definitely buy again from Clearhalo
Thank you Anna for the help

24 May 2023
Unprompted review
Rated 4 out of 5 stars

Be sure it is the product you want

The return address is in china and you will be responsible for the cost of return shipping as posted on their site.

I addended my review from 2 to 4 stars as they did work with me and refunded without having to ship the item back which would have cost more than the item cost. I also wanted to note that I did not have any quality issues but only opened one of the products as the color didn’t work for us.

16 May 2023
Rated 5 out of 5 stars

speedy response to my problem

I had a problem initially with installation of a light. I asked for help and received a response and help the same day. The customer service is awesome. Great product too.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Very good priced

Very good priced, good communication from dispatch to delivery,very well packaged and I have been very impressed with the quality of the product
Thank you Anna for all the help

22 April 2023
Unprompted review
Rated 5 out of 5 stars

We ordered Circular Crystal Prism Flush…

We ordered Circular Crystal Prism Flush Ceiling Light Minimalist Gold Flush-Mount Light Fixture for Bedroom and looks very stunning in our living room. very good quality chandelier and value for money.
We asked for more pictures of the chandelier before purchasing they emailed us with pictures from the warehouse and it looked exactly like the pictures on the website

Customer service 10/10

Delivery was quick and nothing was missing very well packed
Installing is not complicated but takes time.
I would highly recommend this company
Thank you

2 May 2023
Unprompted review

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