clementsagency.co.uk Reviews 

354
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

This is a scam. They contact business owners claiming they can secure a business rates discount for your property. They initially ask for a £5.99 fee and state that if they successfully obtain... See more

Company replied

Rated 1 out of 5 stars

AVOID!!! AVOID!!! AVOID!!!! Scammers, tell you one thing to believe them and then do another. very intimidating men make you feel pressured and uncomfortable. Something needs doing about these co... See more

Company replied

Rated 1 out of 5 stars

Attempted to take us to court for £1000 having done no work, no contracts sent and no agreement entered into. They falsely believed they had a legal case as we did not set up a gov gateway account (... See more

Rated 1 out of 5 stars

Fraudulent company, just promised to charge £948 after the refund from business rates. But deducted the money before even any survey. Tried to contact the initial person every day and they say he is n... See more

Company details

  1. Business development service

Written by the company

We offer a business to business service to attempt to reduce business financial liabilities with regards to commercial taxes and rent and lease renewals. We use Chartered Surveyors of some fifty years experience in the field to carry out the work and have been helping businesses for many years make significant savings.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

354 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically takes over 1 month to reply

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1.5

All reviews

(354)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am a pet store down the road from…

I am a pet store down the road from their offices, we needed our shop split as we went from a normal pet store to a pet store grooming salon and clements managed to split the shop and save us a fortune. Don’t ignore the calls pick up it might just save u a fortune !!!!

2 October 2021
Unprompted review
Rated 1 out of 5 stars

Clements pressured me into something…

Clements pressured me into something that I wasn't sure that I wanted to do with constant phone calls. Only to drag things out for over 2 years with no communication. Only to eventually find out that I had wasted thousands of pounds on nothing. Please avoid this company and do your own research.

29 September 2021
Rated 5 out of 5 stars

Fantastic service

Very happy with the service I received they delivered as they promised a reduction in my rates and a refund!!!
Very helpful staff
Would highly recommend

23 September 2021
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Clements…

I would highly recommend Clements Agency , they are brilliant. They have got me back so much back dated money that I didn’t even know I had. The staff are amazing and so helpful couldn’t recommend anymore !

22 September 2021
Unprompted review
Rated 5 out of 5 stars

Clements agency are certainly in…

Clements agency are certainly unorthodox , I paid them and thought that was money down the drain , but low and behold the council just sent me a new rates bill and the rates are now halved!!!!! Very surprised best wishes to all at the Clements agency.

19 September 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE This Company, they are tricksters!!
Trust Pilot shopuld investigate.
I was told in a phonecall at the end of June, I would have £16,000 in my bank account by the end of the week! Also in the phonecall I was told no money would be taken until I had my rates monies returned. Both statements turned out to be untrue. If you read the reviews on this site for this Company, I would suggest those with 1 * are the truthful ones.
£5.99 was taken from my bank account with my knowledge,then the terms and conditions were emailed to me, stating they would take £954 from my account within a few days. If it had been made clear in the phonecall that I would be expected to pay nearly a thousand pounds before I received a penny in refunds, I would not have agreed to use this company. My business, like many others is very very vulnerable at the moment as a result of a downturn in sales due to the pandemic. I cannot afford to pay nearly a thousand pounds. This company's business model is flawed, it tricks people when they are desperate for funds to make their business viable again.
I understand from the Council that I will be receiving some funds, but by the time Clements Agency have their money including the one off payment and commision,they will take a third, again something not mentioned in the phonecall.
I too, have been served with a County Court Summons. I have paid the money (by borrowing) rather than go to Court under doctor's orders as I am suffering from depression as a result of my dealings with these people. I am however, going to take the matter further and have contacted the media. These people should not be in business.

18 September 2021
Unprompted review
Rated 5 out of 5 stars

Really, really helpful!

I was asked to write a review on behalf of Peter Petros Zacharias, who wishes to thank the agency so much for their help and support with his rates. They were helpful, friendly and professional and he will certainly use them in the future.

17 September 2021
Unprompted review
Rated 5 out of 5 stars

Happy client.

I have been a client of The Clements agency since 2015. They have managed to get a reduction on my business rates on two occasions. They have always been upfront with the costs involved and how they work which is all you can ask for.

16 September 2021
Unprompted review
Rated 3 out of 5 stars

Not for those in a hurry..

The process took a long time (2 years) and initially seemed very ineffective, sometimes I felt totally fobbed off but after much chasing and finally the introduction to James Berlin who took on our case and subsequently did a great job. A long process, largely down to council back log but ultimately a significant saving which was backdated 3 years.

9 September 2021
Unprompted review
Rated 5 out of 5 stars

great result achieved and saved me…

great result achieved and saved me £11,000pa on my rates - wasn't sure at first but worth the process. very happy.

I occupy an office in north London and have tried before without luck. The Clements group were very helpful and couldn't be happier with the outcome

Scott

4 September 2021
Unprompted review
Rated 1 out of 5 stars

Bogas and biggest FRAUD and CON…

Bogas and biggest FRAUD and CON People/Company.

May God destroy this company and every one involved in this.

I am receiving calls for the survoyer appoint after months i have received CCJ from this fraud company.

As i realized that they are fraud people and uncapable of doing anything but to pressurize to pay them for nothing. I told them to leave it as they cannot do.

I am receiving letters from the council as they were and are not capable.

I would say to avoid them and stay away from them.

I will be filling fraud case against them and reportin to FCA.
YOU SHOULD ALSO DO THE SAME

Thanks
S Kumar

3 September 2021
Unprompted review
clementsagency.co.uk logo

Reply from clementsagency.co.uk

unfortunately this client failed to settle his account and we had to recover the fees. Now that the fees are paid we have tried to carry out the work and to make a site visit but the client has refused to allow us to continue with the case

Rated 4 out of 5 stars

Clements Agency Helpful

Clements Agency assisted with my dads property. When they first called him I was a little unsure, however after I spoke to them and they assured me they had a case I went with them. I must say it took awhile but they did keep me updated throughout the case. Someone came down to measure and within a few months my dad received a reduction in his business rates!

1 September 2021
Unprompted review
Rated 1 out of 5 stars

AVOID!!

AVOID!!! AVOID!!! AVOID!!!!
Scammers, tell you one thing to believe them and then do another. very intimidating men make you feel pressured and uncomfortable. Something needs doing about these con men stealing small businesses money.
Fake reviews this is a dreadful company.
ALL THE DISCOUNTS OBTAINED CAN BE DONE SO BY CLAIMING SMALL RATES RELIEF FROM YOUR LOCAL AUTHORITY DIRECT.

DO NOT USE THESE SCAMMERS

28 August 2021
clementsagency.co.uk logo

Reply from clementsagency.co.uk

THIS COMPANY IS ARO MARBLE LTD AND DUE TO NON PAYMENT OF THE FEE AND INSTRUCTING ANOTHER COMPANY WAS THE SUBJECT OF A CLAIM: G5QZ5F6D. MR ROOGHANI CHOSE TO SETTLE THE CLAIM RATHER THAN PRESENT HIS CASE BEFORE A JUDGE. THERE HAS BEEN A REDUCTION TO THE RV INLINE WITH OUR FINDINGS BUT ACHIEVED BY THE OTHER COMPANY.

Rated 5 out of 5 stars

HIGHLY RECOMMEND

HIGHLY RECOMMEND! ...We had many people phoning about our rates but these guys came recommended to us by one of our customers.
They put us straight away on the right procedures to get things moving quickly and we have had our money back before hearing back from the other companies who are still looking into it!

26 August 2021
Unprompted review
Rated 5 out of 5 stars

I cannot thank the team at Clements…

I cannot thank the team at Clements Agency enough. After being let down by a rogue rates company previous, i was very wary about using another company. However they have proved there worth and have secured at large deduction in a very short space of time.
Well done Clements Agency!

23 July 2021
Unprompted review

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