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Cleveland Reviews 

623
•
TrustScore 4.5 out of 5

4.6

Shipping Equipment Industry
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, noting its efficiency, punctuality, and the exceptional skill of the drivers. Many people were impressed by the drivers' patience and ability to handle challenging delivery situations with calmness and professionalism. The overall service, from initial inquiry to final delivery, is frequently described as professional, well-organized, and hassle-free. Reviewers also highlight the staff's helpfulness, knowledge, and accommodating approach throughout the entire process. Communication is consistently excellent, with customers appreciating prompt responses and clear updates from quotation to installation. The company is seen as caring and supportive, often going above and beyond to ensure a smooth and satisfactory experience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency from... See more

Service

Customers consistently note positive experiences with service, praising the professionalism and helpfulness... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and skill.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We already had two containers from Cleveland Containers and had a great experience, this time they really were amazing!! We wanted to put another one in a very tricky space and only had a short window... See more

Company replied

Rated 5 out of 5 stars

Amazed, what brilliant service and skill. Delivering a container on what seemed like the windiest day of the year into a near wind tunnel of F1 proportions and the young lad (19 years old) handled th... See more

Company replied

Rated 5 out of 5 stars

Great service from quote to order to delivery. The delivery team were particularly helpful when we had unexpected roadworks at our delivery site & helped us reschedule. Very pleased with the product -... See more

Company replied

Rated 5 out of 5 stars

Jasmine was my contact and made the whole process run super smooth, delivery point at my end wasn't straight forward but after sending pics she arranged for a specialist truck. Superb as the standard... See more

Company replied

Company details

  1. #2 of 3 best companies in Shipping Equipment Industry

About Cleveland

Written by the company

Established in 2011, Cleveland Containers is the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. Part of the Cleveland group, which includes Cleveland Hire and Cleveland Modular, we offer a variety of new and used standard and specialised containers in a range of sizes.

From our head office in Stockton-on-Tees, we operate out of more than 15 depots nationwide to ensure we can service consumers no matter their location. Available for sale and hire, our containers range from 6ft to 45ft, with our 20ft standard containers being the best in the market due to their higher specification. Additionally, we supply flat pack, refrigerated, and DNV (offshore) containers, allowing us to provide for multiple different sectors across the country.

We also provide modification services, creating bespoke units for a wide variety of projects and businesses. Notable examples of which include theme-park hotels at Gulliver's Valley and Gulliver’s Kingdom, and the popular food and drink social hub STACK Seaburn.

Our team of highly skilled experts have been in the shipping container industry for many years, gaining valuable knowledge and experience in all areas from sales to transport, conversions to repairs and much more. With a world class Net Promoter Score of 75%, we deliver the best customer service in the industry.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

623 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(623)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service as always Charlotte…

Excellent service as always Charlotte and the team very helpful in every way from start to finish.
Thank you

25 July 2024
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Reply from Cleveland

Hi Melissa,

Thanks for this amazing feedback! I will pass your kind words on to Charlotte.

Kind regards,

Cleveland

Rated 4 out of 5 stars

Positives:

Positives:
The containers were high quality and delivered just 8 days after my enquiry.
Negative:
This is only our second time of purchasing containers from Cleveland and on both occasions communication on delivery updates was poor and I have to constantly instigate updates.

30 July 2024
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Reply from Cleveland

Hi Tracey,

Thank you so much for your feedback and 4-star review. After speaking to both your sales manager and the transport team, I can see that you initially enquired on the 9th July, and the containers were delivered 7 days later on the agreed date of the 16th which is a great turnaround. We work with third-party hauliers within their schedules, and we always contact customers the day before delivery to confirm an AM or PM slot.

After following up post-delivery to check how everything went, the sales manager was informed that everything went smoothly. We always appreciate honest feedback from our customers to continuously improve our services. If you have any further feedback please contact us at sales@clevelandcontainers.co.uk

Kind regards,

Cleveland

Rated 5 out of 5 stars

Delivered into restricted access

They were knowledgeable. The driver was excellent delivering down a narrow lane and hoisting over a 8feet fence all done very quickly

19 July 2024
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Reply from Cleveland

Hello Michael,

Thank you for the five star review! We will pass on the kind words to the haulier.

Kind regards,

Cleveland

Rated 5 out of 5 stars

Excellent

Excellent
Very helpful
Professional

15 July 2024
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Reply from Cleveland

Hello Diann,

Thanks so much for the amazing 5 star review!

Kind Regards,

Cleveland

Rated 5 out of 5 stars

Quick and Easy

Quick and easy delivery on time. Product as always very good.

11 July 2024
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Reply from Cleveland

Hello Stan,

Thank you for your 5 star review! It is much appreciated.

Kind Regards,

Cleveland

Rated 4 out of 5 stars

Cleveland containers are very…

Cleveland containers are very competitive and offer a friendly service.

8 June 2024
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Reply from Cleveland

Hi Chris,

Thank you for the positive review! Is there anything you think we can improve on at all?

Kind regards,

Cleveland

Rated 5 out of 5 stars

GREAT SERVICE FROM BEGINNING TO END

GREAT SERVICE FROM BEGINNING TO END. QUICK AND EFFICIENT. VERY SATISFIED CUSTOMER

24 June 2024
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Reply from Cleveland

Hello Helen,

Thanks so much for your 5 star review!

Kind Regards,

Cleveland

Rated 5 out of 5 stars

The staff in all departments from the…

The staff in all departments from the purchasing to the delivery of two containers were very helpful and made the whole process very easy.

19 June 2024
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Reply from Cleveland

Hello Karl,

Thank you for the amazing five star review!

Kind regards,

Cleveland

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