Cleveland Reviews 

623
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting its efficiency, punctuality, and the helpfulness of the drivers, even in challenging situations. Many people also commend the staff for their professionalism, care, and willingness to assist throughout the entire process, from initial inquiry to final delivery. The overall service, including communication and organization, is frequently described as excellent, with everything proceeding as expected and without hassle. Some people also felt that the company provided good value for money and a quick turnaround time.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, praising the speed from initial... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We already had two containers from Cleveland Containers and had a great experience, this time they really were amazing!! We wanted to put another one in a very tricky space and only had a short window... See more

Company replied

Rated 5 out of 5 stars

Amazed, what brilliant service and skill. Delivering a container on what seemed like the windiest day of the year into a near wind tunnel of F1 proportions and the young lad (19 years old) handled th... See more

Company replied

Rated 5 out of 5 stars

Jasmine was my contact and made the whole process run super smooth, delivery point at my end wasn't straight forward but after sending pics she arranged for a specialist truck. Superb as the standard... See more

Company replied

Rated 5 out of 5 stars

Great service from quote to order to delivery. The delivery team were particularly helpful when we had unexpected roadworks at our delivery site & helped us reschedule. Very pleased with the product -... See more

Company replied


Company details

  1. #2 of 3 best companies in Shipping Equipment Industry

About Cleveland

Written by the company

Established in 2011, Cleveland Containers is the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. Part of the Cleveland group, which includes Cleveland Hire and Cleveland Modular, we offer a variety of new and used standard and specialised containers in a range of sizes.

From our head office in Stockton-on-Tees, we operate out of more than 15 depots nationwide to ensure we can service consumers no matter their location. Available for sale and hire, our containers range from 6ft to 45ft, with our 20ft standard containers being the best in the market due to their higher specification. Additionally, we supply flat pack, refrigerated, and DNV (offshore) containers, allowing us to provide for multiple different sectors across the country.

We also provide modification services, creating bespoke units for a wide variety of projects and businesses. Notable examples of which include theme-park hotels at Gulliver's Valley and Gulliver’s Kingdom, and the popular food and drink social hub STACK Seaburn.

Our team of highly skilled experts have been in the shipping container industry for many years, gaining valuable knowledge and experience in all areas from sales to transport, conversions to repairs and much more. With a world class Net Promoter Score of 75%, we deliver the best customer service in the industry.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

623 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(623)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast friendly professional service

Fast friendly professional service
Very happy thank you
To all at Cleveland containers

Kind regards

Luke

20 November 2024
Cleveland logo

Reply from Cleveland

Hello Luke,

Thanks so much for this amazing 5 star review!

Kind regards,

Cleveland

Rated 4 out of 5 stars

Easy ordering

14 November 2024
Cleveland logo

Reply from Cleveland

Hello Alan,

Thank you for the review! Is there anything you feel we could have improved on?

Regards,
Cleveland

Rated 5 out of 5 stars

Trustworthy and friendly - good pricing.

Ordered a container from these guys after nearly being scammed by two other supposed companies. They were very friendly and quick to get me a quote over - which was a very good price compared to similar. Once we agreed cost and payment sent the container arrived just over a week later. Delivery was hassle free and put exactly where we wanted it and the container itself a very good example with very little use -we ordered a standard 20ft pre used. Would recommend.

29 November 2024
Cleveland logo

Reply from Cleveland

Hello Simon,

Thank you for your great review! We’re delighted to hear about your experience and will pass on your kind words.

Regards,
Cleveland

Rated 5 out of 5 stars

The whole process of dealing with…

The whole process of dealing with Cleveland was seamless. Starting from my enquiry to the delivery on site. Professionalism, politeness and reliability. Great

30 October 2024
Cleveland logo

Reply from Cleveland

Hello Gary,

Thank you for your great review! We will pass on your kind words.

Regards,
Cleveland

Rated 5 out of 5 stars

Great service! Price Matched

Great service! Their site said they won’t be beaten on price! And price matched! Easy to deal with and had cheapest delivery charge. Container was new and clean.
Would use again.

12 November 2024
Cleveland logo

Reply from Cleveland

Hello Sarah,

Thanks for this 5 star review, we appreciate your kind words!

Regards,
Cleveland

Rated 5 out of 5 stars

Excellent communication at all times…

Excellent communication at all times throughout the purchase process. The delivery company cannot be praised enough. The condition of the container was fantastic and was brand new. 10/10

12 November 2024
Cleveland logo

Reply from Cleveland

Hello Alex,

Thank you for the great 5 star review!

Kind regards,

Cleveland

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Great communication and container delivered on time and as described.

18 October 2024
Cleveland logo

Reply from Cleveland

Hello,

Thank you for the great 5 star review!

Kind regards,

Cleveland

Rated 4 out of 5 stars

the ordering process was easy

the ordering process was easy, the adviser was very helpful and lead time was good. the only issue was that padlocks were included in the order and were dispatched seperately which wasn't ideal, despite that i would recommend cleveland containers.

21 October 2024
Cleveland logo

Reply from Cleveland

Dear Nathan,

Thank you for your feedback! We’re happy to hear that you found our ordering process straightforward and were satisfied with the lead time.

Our padlocks are delivered separately to our units as these are sent by our admin team based in head office. We appreciate your patience with this.

Regards,
Cleveland

Rated 5 out of 5 stars

Efficient and professional …

Efficient and easy to deal with professional company .
Assisted us in a very fast turn around to get a container on site.

8 November 2024
Cleveland logo

Reply from Cleveland

Hello Karen,

Thank you for the great five star review!

Kind regards,

Cleveland

Rated 1 out of 5 stars

Very poor quality conversions

Purchased two 40ft container conversions in 2022, and unfortunately, the paint has peeled significantly, leaving unsightly flakes scattered throughout the yard. One container was converted into an office, but the windows were improperly sealed, allowing water to seep in.

When the team visited in early 2023, they appeared indifferent to our concerns about the windows. It’s now clear that the Cleveland workers failed to apply an undercoat or primer, as the respray is peeling, and the containers look worse than ever—an eyesore that we're embarrassed by.

It’s a shame because we've bought many containers over the years and have since switched to Container Direct, who provide a much superior product. Had my complaint emails been acknowledged, I wouldn't be compelled to leave this review. Unfortunately, the company has chosen to ignore me, prompting this review.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Perfect container

Perfect container

24 October 2024
Cleveland logo

Reply from Cleveland

Hi Chris,

Thanks for the 5 star review!

Kind regards,

Cleveland

Rated 5 out of 5 stars

Great service

Can’t fault them. Staff were very helpful and container delivered was in great condition.

21 October 2024
Cleveland logo

Reply from Cleveland

Hello Debbie,

Thank you for the great five star review!

Kind regards,

Cleveland

Rated 1 out of 5 stars

Ordered a steel storage container and…

Ordered a steel storage container and all the main bits to put it together were missing, there is non in the country have the customer has to wait for them to come from Germany.

1 November 2024
Cleveland logo

Reply from Cleveland

Hi Gary,

Apologies for this, unfortunately the kit that goes along with your flat pack container was misplaced but was promptly ordered by your sales manager to be delivered to you. We are sorry for the inconvenience.

Kind regards,

Cleveland

Rated 5 out of 5 stars

Excelent Service

The guys at Cleveland were extremely helpful and forth-coming with all the information I needed. Once my order had been agreed and paid for, the containers arrived within 3 working days and were sited perfectly. Would highly recommend using Clevenland Containers.

23 October 2024
Unprompted review
Cleveland logo

Reply from Cleveland

Hello Alastair,

Thanks so much this amazing 5 star review!

Kind regards,

Cleveland

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