Absolutely terrible experience. Bought a bracelet for my sisters Christmas present. It never arrived until January. Shipped from China but you need to return to Australia at your own cost if you... See more
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Wish I’d read these before ordering
Bought a Mother/Daughter love knot ring last year to give to my daughter who is going to work abroad for a year. Gave it to her a month ago, she loved it…..but it turned copper colour and a stone fell out within a week or two of wearing. Her finger turned green. Poor quality and definitely not sterling silver. Contacted company, sent photos, to be told purchase date was out of their initial 30 day returns policy despite not being as described, faulty and not fit for purpose. Very disappointing and poor service. Would not buy from this company again.
Faulty item- DO NOT BUY FROM THIS COMPANY
As reported by another lady, I bought 3 mother and daughter rings. I wore the ring for 4 days and it turned copper. Contacted customer services to be told by Linda that it is out of warranty (but it is faulty). There is no warranty on their refund policy or terms and conditions, just 30 day return if you change your mind. The rings are not fit for purpose and faulty and they are trying to hide behind a lot of words. Who puts a warranty on jewellery unless they are trying to scam their customers.
DO NOT BUY FROM THIS COMPANY. To get a refund on a faulty ring, they are saying I have to pay for postage to Australia which will put me more out of pocket. This is not stated on their website.
Looking at social media posts, they post almost daily with only a few comments- suggesting they delete posts daily to hide bad reviews. Each post is different looking at the comments. Also their Facebook page has not been updated since 2022 also suggesting they have a lot of unsatisfied customers.
I ordered a mother daughter ring
I ordered a mother daughter ring, which states on their website sterling silver. This has been worn a couple of times and is already turning bronze there is also no markings to suggest it’s sterling silver!
My money has been taken & I have a…
My money has been taken & I have a screenshot of my confirmation number but I’ve heard nothing & had on email to confirm
Ordered 3 mother and daughter rings…
Ordered 3 mother and daughter rings which came and are lovely I had concerns that they would not arrive but an email answered promptly by Linda put my mind at rest With so many scammers around it’s good to be able to vouch for this company and the quality of their goods
Incomplete order
Received the ring I ordered, but unfortunately they did not enclose the sentimental meaning card to go with it. I have messaged them on Facebook & emailed the company, but unfortunately they have not replied. I contacted the company, so they have had plenty of time to respond. Unfortunately it doesn't look like I will ever be receiving the card to wrap with the ring I purchased as a Xmas present 😔.
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