clickmeeting.com Reviews 

384
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

be careful, you cannot test properly this solution with the "14 days free trial" mentionning "no credit card required". To test the solution properly, you have to enter a credit card. If you dont... See more

Rated 5 out of 5 stars

We had a very positive experience with ClickMeeting. We used it to organize a webinar and found it easy to set up and use. The connection was stable, and the audio and video quality were good. Managin... See more

Company replied

Rated 5 out of 5 stars

Training Day Traders @ Nexgen Software Services- we have trained day traders during the day using Click Meeting for over 5 years. The built-in tools for sharing Powerpoints, playing YouTube videos are... See more

Company replied

Rated 5 out of 5 stars

I'm very thankful about Clickmeeting. Thanks to this application I can create new webinars very simply. They have amazing customer care and they resolve problems very quick. I think If I must choose w... See more

Company replied

Company details

  1. Web collaboration platform
  2. also in
  3. Video Conferencing Service Provider

Written by the company

ClickMeeting is a feature-rich, browser-based webinar and online meeting platform, chosen and loved by thousands of marketers, salespeople, teachers, trainers, and managers worldwide. It proves its worth as a multi-purpose application dedicated to managing and running various types of online events. Among other things, you can organize online meetings with 25 cameras, live, automated and on-demand webinars with 1,000 attendees, as well as large events with up to 10,000 attendees thanks to webcast technology. You can easily sell access to your webinars, enrich them with multimedia materials, presentations, and additional files, create training series and take care of marketing with extensive integration capabilities. At your disposal are also breakout rooms, allowing you to divide your audience into groups, and an innovative Edu Mode, that supports comfortable learning. Finally, you will gain access to the statistics panel, which will allow you to analyze your actions and improve them.


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3.8

Great

TrustScore 4 out of 5

384 reviews

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3.8

All reviews

(384)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

Very but quality of video when you've…

Very but quality of video when you've got more than few people on webinar. Try something else this service is out of control and very bad quality. Don't waste your time & money for it.

4 April 2020
Unprompted review
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Reply from clickmeeting.com

Dear Anna, we regret that the video quality did not meet your expectations. We have not enough information to answer exactly what may be the problem of poor video quality.

The quality of the image sent from a phone or computer camera depends on the computing power of the device and the connection itself. The quality is automatically adjusted. The phone uses a wi-fi connection, which may not be stable enough to ensure lossless transmission. Furthermore, sometimes the situation depends on the fact that the more people simultaneously use the camera during an online event, the lower the quality may be because the location of the participants determines which receiving server they will be assigned to.

We are curious to know what you liked at ClickMeeting besides video quality?

Rated 1 out of 5 stars

ClickMeeting uses price discrimination

ClickMeeting uses price discrimination and violates multiple Europe Union laws, especially Article 102 of the Treaty on the Functioning of the European Union and Price Discrimination act

Everyone can see the evidence easily – signup for free trial account and select Upgrade. For example, if you try to signup for"Automated" plan, it costs 39 EUR (plus VAT) a month. Now… Change your country to Poland - the same plan costs only 75 ZL, which is only 16 EUR!

It’s absolutely illegal to offer different pricing for different countries in EU, and ClickMeeting should already know it. I'm going to report it to the authorities.

P.S. Their reply is a blatant lie. so let me prove it:

1. "cost of developing infrastructure and purchasing it in other locations" - in some countries infrastructure is way cheaper than in Poland, but price is higher. Also, they do NOT have infrastructure in every country, but price in these countries is still higher.

2. "cost of translating the account panel" - what a lie once again. Their control panel is only available in a few languages, but they triple the price for all non-Poland residents, even if website has no panel in their language.

3. "webinar room, product & legal documentation to other languages" - once again, not true, see my reply #2.

4. "employing staff that speaks foreign languages" - a double lie. They don't provide support in every available language, which means they don't hire that many staff. Even if they would, monthly wages are much lower in some countries than in Poland, so the price of their service in these countries should be lower. But it's 300% higher.

5. "cost of international legal and tax consultations" - they "forgot" to mention that legal and tax consultations are also absolutely needed in their home country too, but their price for Poland residents is still 300% lower.

Also, here's the exact quote from Europe Consumer Center website to prove that ClickMeeting response is a big lie - "when you buy electronically supplied services (such as cloud services or website hosting), you are entitled to have access to the same prices as local buyers."

Hope this post will keep many people away from this shady company from Poland.

28 March 2020
Unprompted review
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Reply from clickmeeting.com

Hello, it’s understandable that you may have such doubts.

According to the EU’s regulation 2018/302 (28th Feb 2018) of the European Parliament and its article 4 point 2, the prohibition shall not prevent traders from offering general conditions of access, including net sale prices, which differ between Member States or within a Member State and which are offered to customers on a specific territory or to specific groups of customers on a non-discriminatory basis.

What it means in our case, is that the price differentiation in other EU member states (outside of Poland) is based on objective, non-discriminatory premises. Here’s why.
Delivering our platform outside of Poland generates much higher costs compared to delivering it on the Polish market.
Our activity outside of Poland, reaching out with the offer to specific international markets, adjusting the platform to local needs generates much higher costs.
These are, among others: cost of developing infrastructure and purchasing it in other locations - to ensure optimal platform’s operation; cost of translating the account panel, webinar room, product & legal documentation to other languages; employing staff that speaks foreign languages; cost of acquiring clients (marketing activities); cost of international legal and tax consultations.

Things above justify higher prices on other markets, since the service generates much higher costs compared to Poland’s market.

We hope this exhausts the topic, however if you have further questions, reach out to our Support Team, so we can provide answers.

Best,
Magda from ClickMeeting

Rated 2 out of 5 stars

Not so good lately

The price has increased lately and I'm experiencing lot of technical issues like not being able to share presentations, or service interruption for many hours and for several days. Guys work on your IT or I'll change soon.

18 March 2020
Unprompted review
Rated 5 out of 5 stars

ClickMeeting is great webinar platform

We evaluated all the popular webinar platforms before selecting ClickMeeting. We using ClickMeeting for few years. Clickmeeting to be easy to use and navigate. We like the customization features of the registration page, branding on the email invitations and the web room and the ability to play videos and chat with participants.
Customer service is awesome. Very fast, friendly and knowledgeable. We have never had any issues that were not resolved immediately

13 March 2020
Unprompted review
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Reply from clickmeeting.com

Dear Michał.
Thank you for choosing ClickMeeting, we feel like winners on the podium . Positive comment and the highest 5-star rating is a reward for us.
We place a strong emphasis on userfriendly interface and fast, professional customer service. We will be happy to provide solutions and assistance in the coming years with pleasure.
We wish you success in your business.
Kamil from ClickMeeting

Rated 1 out of 5 stars

Waste of money and time

Waste of money and time. Customer Service is non existent and I have yet to have any class without problems. Most places would provide a little help they provide links that do not help and don't even follow-up to see if it is working. With close to 50 classes I have never had more than a five minutes of time where everyone can hear and see.
They once claimed it could be my internet but that is false because I use other platforms daily, along with others, and NEVER have an issue. I made the mistake of getting a plan because this is not complicated and thought they could trouble shoot. They can't and I am angry and sad. I opened this account to do some free things for some of my kids in China.

8 March 2020
Unprompted review
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Reply from clickmeeting.com

Hello C,

I'm sorry you had this experience with our tool.

As for the issues with the platform. I can't find your account since you provided very little information here. I will appreciate if you give some more details, so I can help you. Please write at pr@clickmeeting.com.

Again, please accept my apologies for the inconvenience. I look forward to hearing from you.
Magda from ClickMeeting

Rated 2 out of 5 stars

Used them for a long time… but won't anymore!

I used ClickMeeting for a long time (over 20 times over the years) for teaching and marketing. I used to recommend them to friends and colleagues… But I won't anymore, because I don't trust them.

Here's why:

Dishonest cancel policies:
- When you cancel payment for your account, they terminate it right away, even if you've just paid for the whole month. This means you have to cancel JUST BEFORE your account is set to renew.
- …but if you forget to cancel in time, then they won't give you a refund.
- When you cancel, you have to go through FOUR confirmation screens to cancel.

Sometimes confusing UI:
- It's not always clear to the viewer that they cannot see me sharing my screen (when they're on mobile.)
- As a presenter, you can toggle between screen sharing and other presentations mode (e.g. slides), but it's not always clear what your viewers are currently seeing, leading to confusion.

Some users experienced connection issues… though to be fair it's not clear on whose side the connection issue was (theirs? ClickMeeting? Seemed to be fine for most users, but those experiencing issues were the most vocal.)

Hard to get an invoice:
- After 20 min with support, I'm still waiting for an invoice for a terminated account… (support would tell me to log in or reset password for my terminated account, but it just doesn't work.)

Price and alternatives:
- They're much more expensive than the competition (€199 for 250 participants, while join.me is just €17!) I used to be fine with paying when there was less competition and less hassle.
- Next time, I'll try Zoom or join.me

FYI, they used to be better before they got acquired by a new company (back in 2016 they would refund a late cancellation and used a different system for invoices… can still download my 2016 invoices, but I'm still waiting for a 2019 invoice!)

Upset, disappointed, and staying away from them.

5 February 2020
Unprompted review
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Reply from clickmeeting.com

Hello Fabien,

We are incredibly sorry for the bad experience you’ve had with our platform, especially since we do have many clients that are satisfied with our services.

Our cancellation policy is stated in our Terms & Conditions upon registering for the platform. We are a subscription-based service, so unless the user cancels before the date of recurring payment, they will be charged.

Confusing UI: thank you for highlighting it. We fully take the feedback and will consider changes in the webinar room, so the screen sharing + presentation mode don’t create confusion.

From what I’ve noticed my colleague has already sent you the invoice, but I want to apologise for the wait.

Again, please accept our apologies for the inconvenience. We strive to make ClickMeeting a better service everyday and create the best possible experience for our users.

If you ever consider coming back to us and giving us another try, please contact me personally at pr@clickmeeting.com and I will gladly help you.

Best,
Magda from ClickMeeting

Rated 5 out of 5 stars

Very professional webcasts and easy to use

I have only just started using it and I have found Clickmeeting to be easy to use and navigate. I have been able to put our branding on the email invitations and the web room. I have also contacted the helpdesk twice and have found them to be very patient and helpful.

27 August 2019
Unprompted review
Rated 5 out of 5 stars

We evaluated all the popular webinar…

We evaluated all the popular webinar platforms before selecting ClickMeeting. We love the customization features of the registration page and the ability to play videos and chat with participants. And their customer service is awesome. Very prompt, friendly and knowledgeable.

26 August 2019
Unprompted review
Rated 5 out of 5 stars

Clickmeeting allowed me to achieve 0-100kms in a wink!

Clickmeeting allowed me to achieve 0 to 100kms in a wink, regarding moving my training and marketing initiatives from brick and mortar, to virtual! I had no knowledge or preparation on how to do that. Other colleagues were already delivering training and presentations via virtual platforms, and I wasn't. I started researching the obvious, zoom, citrix and they were super expensive; particularly because I needed the webinar format (1 speak and I control de audience, they only see me), not the meeting (everybody talks and everybody can see each other, because I needed the webinar. Clickmeeting allowed me to do just that, for an excellent price, and maybe even more features than most expensive platforms. I just love Clickmeeting and I am already recommending it to friends and colleagues.

26 August 2019
Unprompted review
Rated 5 out of 5 stars

ClickMeeting is the best!

I am a small woman-owned business owner who now has transitioned into hosting webinars. I've done extensive research on what platform to use for hosting my webinars. By far and on each research of ClickMeeting-it has come up in at least all searches of the top 5 to top 10 platforms to use. It's very simple and affordable. I especially love the reports it generates after each webinar is over.

26 August 2019
Unprompted review
Rated 5 out of 5 stars

ClickMeeting is right priced and right…

ClickMeeting is right priced and right sized. Has all the basic features needed to run multiple webinars. Especially like the newest features, the ability to send automatically send out replay after the live event concludes.

Support team chat is always helpful when i get stuck too.

26 August 2019
Unprompted review
Rated 2 out of 5 stars

Up until last April I was very happy…

Up until last April I was very happy with ClickMeeting, but since that time I have had nothing but problems with attendees not being able to connect to the webinar and with constant audio issues. Within the past month, I have changed to a different provider for webinar services.

26 August 2019
Unprompted review
Rated 4 out of 5 stars

Good program

If you’re looking for a good, solid webinar software, this will do what you need it to do. Also integrates with Marketing automation with is great.

26 August 2019
Unprompted review
Rated 1 out of 5 stars

Low quality product (deserves 3 stars…

Low quality product (deserves 3 stars at most) but unacceptable conduct by the company. Made a mistake and loaded funds on the wrong account. Called support and they refused to give me a refund, only allowing me to move funds from one account to another.
Never happened to me, almost a scam.

4 March 2019
Unprompted review
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Reply from clickmeeting.com

Hi Marco!

Thank you for your feedback, appreciate it! We're sorry for the inconvenience you've experienced with our service. We'd be happy to find a satisfying solution for you. Could you, please, provide us with more information at billing@clickmeeting.com, so we can investigate your request once again?

We look forward to hearing back from you.
ClickMeeting Team

Rated 2 out of 5 stars

Some problems

The site works well but when we try to share desktop it takes a long time and, in some cases, it is not possible for us to use this option, which is essential for us in order to work with our students.

27 July 2018
Unprompted review
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Reply from clickmeeting.com

Hello Maria! Thank you for your review! We'd like to understand the screen sharing issues you've experienced. Could you, please, share couple details, so that we can reach out to assist: https://clickmeeting.com/contact

Rated 5 out of 5 stars

Believe me, great product

Believe me, after trying many LMS or video conferencing platforms, Clickmeeting is the most friendly one ever. Chat services? PREMIUM, these guys take care of you inmidiately. Great product.

26 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent!

No doubt the most complete webinar on the market.
ClickMeeting made it much easier for me to webinars experience, I get a lot more interaction and engagement with my clients, computer or mobile, don't worry ClickMeeting have a ideal way for you, from welcome email to thank-you email, from real-time survey to Call-to-action anytime.
Congratulations to the ClickMeeting team, the best place to do webinars.

26 July 2018
Unprompted review

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