Climatesaverenewables Reviews 12

The company told me that their technician could service a Nibe air source heat pump. When the technician visited he said he was not confident to do so. He said the company would call me back after he had had a chance to read up about this proposed service. Despite my subsequent call to the company they failed to call back, nor sent any explanation for so doing.

Great customer service. Had my solar system fitted a couple of years ago & all works well. However I had been having internet issues & wasn’t able to monitor my solar on my apps. Climate Save Renewables have been out several times working with me to resolve the problem. After a new unit and new installed internet it was resolved today. Can’t thank them enough, brilliant service and would recommend using them for installation if you are thinking of getting solar panels & a battery system.

The Heat pump itself works well and they have tried to help when I had any issue. I have some doubts about the Hive App - scheduling seems weird

Having been impressed with them fitting my heat pump several months ago I had my 15yr old faulty solar panels changed by ClimateSave( fitted in 2010 by different company)
Again, from initial site visit to the actual fitting of panels I was impressed with the helpfulness, workmanship and professionalism. Excellent job all round.
Would definitely recommend.

From start to finish the whole process of purchasing and installing a solar system at our house in Pentlow, Sudbury was absolutely first class! The team at Climate Save Renewables and associated companies are all outstanding and the service and support from start to finish was simply faultless. From the first contact we had with “Mr Solar” himself Kevin Holland we were given all the information we required to decide what system to install and Kevin’s knowledge is exceptional. His whole approach is to make sure you are completely comfortable with your understanding of all the information you require and he will take all the time in the world to answer all your questions. In terms of the survey Liam did a great job and his communication was 5 star. Rob and Dan were also simply great in terms of the installation, they were really polite, treated our house with great respect as they came in and out during the installation. We were also allowed to have the scaffolding up for a couple of extra days so a roofer could fix our roof, which was really appreciated.
So in summary we would recommend using Climate Save Renewables and the Solar Shed to anyone considering installing solar. The installation looks really smart and tidy. Just a first class experience all round!

The installation carried out by the team was very good and with no major issues. Well prepared and neatly done. System works very good in terms of hot water specially with solar and battery back up, virtually free. The heating system still needs proving out but based on the water system I don't see any major issues. I would recommend this company for future work.

Can’t have a word said against these guys - fitted an EV charger at a great price and the workmanship was superb
Training and advice the guys gave me on the day was great
Thoroughly recommend them

This is the second time I have used this company to supply and install heat pumps, full hot water system and underfloor heating. They have always shown professionalism and understanding of customer needs, from original quote through to install and after sales service.

1 star because the guy who fixed the solar panels to the roof was good. The rest of our experience was not. On initial installation in February, some items missing from our order and the quality of electrical work was so poor we complained. Received email the following day asking for full balance due, which we refused to pay. 2nd visit in March to re-do some of the original work and fit the missing items. We paid after this visit as we were refused access to the online monitoring system until we did. Then we discover the monitoring showing we were using more energy than before the solar and peak usage on days/times we were not even home. Our own research suggested incorrect installation. Multiple calls/emails only resulted in a response when I threatened legal action. 3rd visit in April confirmed issues with the installation. Engineer also admitted the solar water diverter intended to boost our hot water system had not been connected, so our immersion was on 24 hours a day. This explained why our usage had shot up despite having solar panels. We calculated this cost us around £250 in extra energy costs, which we asked to be reimbursed. This has been ignored. Legal action may well be the only way. Avoid this company.

Stay away from this company! Spend your money on your desired green energy equipment somewhere else! In my case the money was paid in full in March 2021 but they haven't finished installation they left us with a bucket in the loft where the solar thermal equipment was "installed" given that a certain piece of equipment was not available. After installation we were left with no heating in the house as no checks were done, the equipment doesn't work, the company is completely ignoring our emails. So much for customer service! After one year they sent an email about annual services and never replied back to my inquiry about costs. So I guess no annual service for us then given that they are sending emails and never replying to the customer...Stay away from this company! I would have given 0 starts if this option existed. I regret chosing them for our solar thermal. I think this is probably the worst experience one can get after paying a lot of money.