Clinical Partners Reviews 

10,210
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,158 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the staff are exceptionally kind, professional, and truly understanding throughout the entire assessment process. Consumers also genuinely appreciate the remarkably smooth online portals, simple questionnaires, and clear, supportive guidance provided by the team from start to finish. However, some people mentioned that it can be very difficult and frustrating to reach customer service by phone. Others noted that waiting times for appointments, follow-ups, or final documentation can sometimes feel quite long and challenging. Many individuals still feel very pleased overall because the practical outcomes ultimately provide great peace of mind.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind, patient,... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assessments.... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and informative... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is straightforward,... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a high level of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Overall waiting time was great, and they did so well to support myself and my son throughout his assessment and his diagnosis. They done very well in understanding him, and i couldn't of asked... See more

Rated 5 out of 5 stars

A fantastic weight off my shoulders to start with. A brilliant, knowledgable, professional, caring, articulate and wonderful specialist clinical. She was brilliant. The comprehensive report was fantas... See more

Rated 5 out of 5 stars

I was very nervous at first but it was a very comfortable session, Adil was very understanding and informative on how I feel. This really helped me understand myself further now I have a clearer mind... See more

Rated 5 out of 5 stars

Clinical Partners were amazing with my daughter from start to finish. Multiple video appointments, staff were incredibly professional. The wait time for an ASD assessment was 5.5 months at that point... See more


Company details

  1. #20 of 36 best companies in Mental Health Services
  2. #3 of 5 best companies in Child Psychologist
  3. #8 of 12 best companies in Mental Health Clinic
  4. #4 of 7 best companies in Psychiatrist
  5. #5 of 6 best companies in Psychologist
  6. #3 of 4 best companies in Psychotherapist

Written by the company

We are one of the UK’s leading providers of mental health services who work both privately and with the NHS to help people and families experiencing mental and emotional difficulties to get better. Through in-person and remote appointments, we connect thousands of patients with senior clinicians for a range of mental health difficulties including autism, ADHD, anxiety, and depression. Mental health affects us all. Whatever your challenge, we're here for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10k reviews

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4.6

All reviews

(10,210)

5,147 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My assessment....

The assessment was conducted professionally and with care. The assessor maintained a calm environment, which helped me stay relaxed and comfortable during the evaluation. I am genuinely grateful for the respectful approach and the quality of the service provided.

19 August 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, a very thorough assessment with no judgment, I struggled with a few questions and he was very patient and helped me through them.

27 July 2026
Rated 5 out of 5 stars

Positive Experience- Adult ADHD Assessment

I have so far had a positive experience with Clinical Partners, and felt like my ADHD assessment came around quite quickly. The communication and use of the patient portal was good, and I especially appreciated the professionalism and approach of the nurse assigned to assess me. Thank you for everything so far.

17 August 2026
Rated 1 out of 5 stars

Very disappointed

Very disappointed, the report was sent 3 hours after the assessment which indicates as computer wrote it, I was notifed that transcribing takes place during the assessment but its clear the whole process is AI, very impersonal. I am making a complaint as I feel a decision was made before the assessment. Would not recommend

18 August 2026
Rated 5 out of 5 stars

excellent

Although the wait was long, the doctor was amazing. He spent as much time as we needed helping us understand. He put my child first and actually saw her rather than just speaking to us.

15 August 2026
Rated 5 out of 5 stars

An excellent experience

An excellent experience. The process was not overwhelming and the online interviews were conducted in the most professional way; putting us at ease at all times.

19 August 2026
Rated 5 out of 5 stars

Absolutely great wait time was over the…

Absolutely great wait time was over the estimate at the beginning of the referral but other than that brilliant so easy to complete questionnaires and the assessment was brilliant too the lady who did the assessment for my daughter was kind understanding patient she explained everything and listened to everything we had to say . Excellent!!

30 July 2026
Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. From putting referral in ( Nov 2025 ) to my daughter been diagnosed with ADHD ( Aug 2026 ) Such a quick response. Thank you Larry for all your support & understanding.

19 August 2026

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