Cliphair Reviews 

3,418
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,077 reviews, reviewers had a great experience with this company. Customers frequently praise the amazingly fast shipping times and the exceptional softness and quality of the hair extensions. People also appreciate the incredibly helpful support team, who readily assist with accurate color matching and provide quick resolutions to any problems. Some reviewers were not happy with frustrating delivery delays, leaving them waiting weeks for their parcels to arrive. A few people also mentioned experiencing issues with incorrect color matches, unexpected tangling, or a declining product quality over time. Additionally, some customers noted problems regarding heavy shedding or unexpected chemical smells in certain batches.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the hair extensions are exceptionally soft,... See more

Quality

Customers had positive experiences with quality, often describing the hair as soft, silky, and double drawn.... See more

Delivery service

Users describe positive interactions with delivery_service, frequently highlighting the fast shipping times... See more

Customer service

Clients share positive opinions on customer_service, frequently highlighting prompt and helpful support from... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of satisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived next day as stated, gorgeous hair extensions, my only negative point is that they would be better if the actual tabs were colour coded to match the hair, I went for a ginger extension which h... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Cliphair’s tape extensions for over 4 years now, and they’ve always been fantastic. The quality is consistently excellent, they last well, and blend beautifully with my natural hair. I... See more

Company replied

Rated 5 out of 5 stars

My first time ordering and wearing extensions, I'm absolutely over the moon with them. As someone who's hair is very fine I wasn't expecting much but I wish I'd done it sooner. I feel a lot more con... See more

Company replied

Rated 5 out of 5 stars

My order was sent via DPD and they didn't delivery due to their own error and returned my 3 packs of nano hair extensions to Clip hair. Problem being my client was due to come in couple of days later... See more

Company replied


Company details

  1. #17 of 21 best companies in Hair extensions supplier
  2. #196 of 222 best companies in Beauty product supplier

About Cliphair

Written by the company

Cliphair main banner

Founded in 2007, Cliphair is a leading human hair extension supplier based in the UK renowned for its exceptional product quality and customer service. With over 18 years of experience in the hair industry and a diverse range of hair extensions, including clip-ins, tape-ins, and nano rings, Cliphair caters to all hair types and provides luxury hair extensions to customers around the world, as well as essential styling tools, hydrating haircare and accessible hair education for all.

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Explore the Full Freedom of Cliphair Extensions

Written by the company

Multiple categories, styles and shades
At Cliphair, we pride ourselves on offering one of the most versatile selections of premium human hair extensions on the market. Whether you're looking for discreet tape in extensions or voluminous clip ins, our ranges have many different categories that cater to every hair goal and lifestyle, as well as our AAAAA Grade Remy Royale collection. From everyday transformations to occasion-ready glam, our clip in and permanent hair extensions are designed to blend effortlessly and elevate your look. With a wide array of Remy hair extensions and stunning, vibrant colours – including our best-selling balayage shades, rich brunettes, icy blondes, and vibrant reds – you’re sure to find your perfect match. Unlock the freedom to switch up your style with confidence! Cliphair is your go-to for high quality locks, endless variety, and colour perfection.

Trusted Not to Compromise on Quality

Customer service you can count on!

At Cliphair, we pride ourselves on offering friendly and reliable customer service whenever you need it. Our dedicated team run by hair experts is available to answer any questions, provide advice, and help you find the perfect hair extensions. Not sure which shade is right for you? We offer a free, express colour-matching service to ensure you get the best match for your hair. Simply send us a photo, and our specialists will recommend the most suitable shade – quickly and hassle-free. Whether you need help choosing a product, styling tips, or aftercare advice, we’re always here to assist.

Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

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4.0

All reviews

(3,418)

1,040 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent hair and customer service

Customer service is amazing.
I needed a colour match and they gave me the perfect recommendation.
I found them very easy to contact on what app.
The hair quality is incredible. I have 22”50g royal tapes in ice blonde and a 22”120g royal weft in ice blonde. I have used a well known high end celebrity backed brand for nearly 9 years and clip hair so far has blown away my expectations at a fraction of the price.
It’s washed lovely, no shedding and silky. Very impressed. Thanks clip hair

1 August 2026
Cliphair logo

Reply from Cliphair

Hi Sarah

We’re absolutely thrilled to hear how impressed you are with your Cliphair experience! It’s wonderful to know our colour matching team helped you find the perfect shade and that you found our WhatsApp service so easy and helpful to use.

We’re especially delighted that you’re loving the quality of your Ice Blonde Royal Tapes and Royal Weft, and that the hair has washed beautifully while remaining silky with minimal shedding. Hearing that we’ve exceeded your expectations truly means the world to us!

Thank you so much for giving Cliphair a try and for sharing such detailed feedback. We’re so grateful for your support and delighted to have you as part of the Cliphair family!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Excellent products with excellent…

Excellent products with excellent customer service x

3 August 2026
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Reply from Cliphair

Hi Joanne

We’re absolutely delighted to hear this! It’s wonderful to know you’re happy with both our products and customer service.

Thank you so much for your lovely feedback and support — we truly appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Beautiful quality hair

Beautiful quality hair. Fabulous colour and goes really well with my own colour hair. Delivered really quickly. Would definitely by from Cliphair again.

5 August 2026
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Reply from Cliphair

Hi Sharon

We’re absolutely delighted to hear you’re loving your Cliphair extensions! It’s wonderful to know you’re so happy with the beautiful quality and that the colour blends perfectly with your own hair.

We’re also thrilled your order arrived quickly and that you’d choose Cliphair again. Thank you so much for your lovely feedback and continued support — we can’t wait to welcome you back!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Im happy i made order whit…

Im happy i made order whit Cliphair.Hair is double draw perfect quality. Really good i recommended 👌. Quick delivery Thanks

4 August 2026
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Reply from Cliphair

Hey Jana

We’re absolutely delighted to hear you’re so happy with your Cliphair order! It’s wonderful to know you’re impressed with the Double Drawn hair and its quality.

We’re also thrilled your order arrived quickly and that you’d recommend us. Thank you so much for your lovely feedback and support — we truly appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

Very poorly made and stupidly expensive…

Very poorly made and stupidly expensive it was awful.

1 August 2026
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Reply from Cliphair

Hi Sally

We’re sorry to hear you were disappointed with the fringe. We can see that you haven’t contacted us about this, so we’ve emailed you to assist further.

If the fringe is unused and remains in its original condition, please contact us at customerservice@cliphair.co.uk and we can arrange a free return for an exchange or refund.

The Cliphair Team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Amazing hear

⭐️⭐️⭐️⭐️⭐️ Amazing hear

3 August 2026
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Reply from Cliphair

Hi Dorota

We’re absolutely delighted to hear you’re loving your Cliphair hair! Thank you so much for your lovely feedback and support — we truly appreciate it and hope you continue to enjoy your beautiful extensions!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Really good quality fast delivery

Really good quality fast delivery

3 August 2026
Cliphair logo

Reply from Cliphair

Hey Egle

We’re delighted to hear you’re so happy with your Cliphair order! It’s wonderful to know you’re impressed with the quality of the hair and that your delivery arrived quickly.

Thank you so much for your lovely feedback and support — we truly appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Fabulous

Very smooth and natural

31 July 2026
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Reply from Cliphair

Hi Lolo

We’re delighted to hear you’re loving your Cliphair extensions! It’s wonderful to know you’re happy with how smooth and natural they look and feel.

Thank you so much for your lovely feedback and support — we truly appreciate it!

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

Not even had the hair in over 2 weeks…

Not even had the hair in over 2 weeks and it’s horrendous quality. Previously had the same problem. Like a big bushy knot at the bottom and won’t brush.

7 August 2026
Unprompted review
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Reply from Cliphair

Hi Tia

Thank you for your review.

We’re sorry to hear that you have experienced issues with the quality of the hair. However, we are currently unable to identify your order or investigate the concerns raised, as no order number or other identifying information has been provided with your review.

We have therefore contacted Trustpilot to request further information so that we can establish which order this relates to and look into the matter properly.

Alternatively, please contact our customer service team directly at customerservice@cliphair.co.uk, including your order number and details of the issue. This will allow our team to assist you as quickly as possible.

We would welcome the opportunity to investigate your concerns and help resolve this for you.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Hair came faster than delivery actually…

Hair came faster than delivery actually stated! Excellent quality and cute packaging!

30 July 2026
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Reply from Cliphair

Hi Makeda

We’re absolutely delighted to hear you’re so happy with your Cliphair order! It’s wonderful to know your hair arrived even sooner than expected and that you’re impressed with the excellent quality and packaging.

Thank you so much for your lovely feedback — we’re thrilled you enjoyed the whole experience and truly appreciate your support!

Love,
The Cliphair Team ✂️

Rated 1 out of 5 stars

The hair came but wasn’t good quality

The hair came, half of it on the track was broken off, won’t be buying from here again what a waste of money.

28 July 2026
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Reply from Cliphair

Hi Bethany

Thank you for your review.

We’re sorry to hear that you received your hair in this condition.

This is certainly not what we would expect, particularly if part of the hair had become detached from the weft.

We have checked our records and can see that you had not contacted us regarding this issue, so our customer service team has now emailed you to assist further. We would really appreciate the opportunity to investigate what has happened and work towards a suitable resolution.

Please reply to our email with your order details and, if possible, photographs showing the condition of the hair and weft as received. This will allow our team to investigate this with you as quickly as possible.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Toffee Brown top up clip in hair

Always great quality hair from Cliphair, purchased toffee brown clip in top up set and couldn’t be happier with them. Highly recommend for service and quality.

8 July 2026
Unprompted review
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Reply from Cliphair

Hey Sarah

We’re absolutely delighted to hear you’re so happy with your Toffee Brown Top-Up Clip-In Set! It’s wonderful to know you continue to trust Cliphair for great-quality hair and that your latest purchase has exceeded your expectations.

Thank you so much for your kind words about both our service and quality, and for your recommendation. We truly appreciate your continued support and look forward to welcoming you back again!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

I usually have Nano’s and wanted a…

I usually have Nano’s and wanted a break from them, so I have bought these to try and oh my life changer, they are the best quality hair I have seen, they are so soft and shiney, amazed by them, comfy to wear

29 July 2026
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Reply from Cliphair

Hi Joanne

We’re absolutely delighted to hear you’re loving your new extensions! It’s wonderful to know you decided to take a break from Nano Extensions and have found these to be such a game changer.

We’re thrilled that you’re impressed with the quality, softness, and shine of the hair, and that they’re so comfortable to wear.

Thank you so much for your lovely feedback — it means the world to us, and we’re so pleased you’re enjoying your new look!

Love,
The Cliphair Team ✂️💜

Rated 1 out of 5 stars

Wrong color

3rd time ordering the same shade and all 3 times came different don't match

29 July 2026
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Reply from Cliphair

Hi Vicky

Thank you for your review.

We're sorry to hear that you were disappointed with the shade you received.

We have checked our records and cannot see that you have contacted our customer service team regarding this concern, so we have not yet had the opportunity to assist you.

If the hair has not been worn and remains in its original condition, please contact our customer service team at customerservice@cliphair.co.uk. We will be happy to arrange a free return for an exchange or refund in accordance with our returns policy.

We look forward to hearing from you and resolving this for you as quickly as possible.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

I am very happy with the full head…

I am very happy with the full head extensions very easy to use hair is super soft.

1 August 2026
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Reply from Cliphair

Hi Joanne

We’re absolutely delighted to hear you’re so happy with your Full Head Extensions! It’s wonderful to know you found them easy to use and that you’re loving how super soft the hair feels.

Thank you for your lovely feedback and support — we truly appreciate it and hope you continue to enjoy your beautiful new hair!

Love,
The Cliphair Team ✂️💜

Rated 2 out of 5 stars

Quality Is Nice, Quantity Isn’t

The hair quality itself is great — soft, smooth, and a lovely colour. However, if your natural hair is thick hair like mine, these extensions are nowhere near enough for a full blend. Unfortunately, once you open the package you can’t return it, so now I’m stuck trying to resell them somewhere. For me it ended up being a waste of money, even though the product quality is good.

29 July 2026
Cliphair logo

Reply from Cliphair

Hi Lilia

Thank you for your review.

We're pleased to hear that you were happy with the quality, softness, and colour of the hair. We're sorry, however, that you felt the amount of hair was not sufficient for your desired look.

Having reviewed your order, we can see that you purchased one of our standard clip-in ranges, rather than our Remy Royale collection. Unlike our Remy Royale range, these extensions are not Double Drawn, meaning they are not designed to provide the same fullness from root to tip. Customers with naturally thicker hair often prefer our Double Drawn Remy Royale range for a fuller finish.

We have not received any contact from you regarding this, so we have not had the opportunity to assist. If the hair has not been worn, styled, or brushed and remains in its original condition, please contact our customer service team at customerservice@cliphair.co.uk. We will be happy to arrange a free exchange or refund in line with our returns policy.

We would be delighted to help you find a product that is better suited to your hair type and the look you are hoping to achieve.

Kind regards,
The Cliphair Team

Rated 5 out of 5 stars

Excellent service.

Excellent service.. arrived the next day day. Quality and colour are amazing. Thank u

28 July 2026
Cliphair logo

Reply from Cliphair

Hi Jackie

We’re absolutely delighted to hear you had such a great experience! It’s wonderful to know your order arrived quickly and that you’re so happy with the quality and colour of your hair.

Thank you for your lovely feedback and support — we’re thrilled you’re enjoying your Cliphair extensions!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Super quick delivery very happy

Super quick delivery very happy

31 July 2026
Cliphair logo

Reply from Cliphair

Hi Holly

We’re delighted to hear you’re so happy with your order! It’s wonderful to know your delivery arrived quickly and that you had such a positive experience with Cliphair.

Thank you for your lovely feedback and support — we truly appreciate it and hope you continue to enjoy your beautiful hair!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

great quality

great quality, super easy to use! bought them originally for my wedding but use them regularly because they’re so great!

4 August 2026
Unprompted review
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Reply from Cliphair

Hi Grace

We’re absolutely delighted to hear you’re loving your Cliphair extensions! It’s wonderful to know they helped make your wedding day extra special and that you’ve continued to enjoy wearing them regularly since.

We’re so pleased you find them great quality and easy to use — that’s exactly the experience we want for our customers.

Thank you so much for your lovely feedback and for choosing Cliphair to be part of your special moments!

Love,
The Cliphair Team ✂️💜

Rated 5 out of 5 stars

Amazing hair

Amazing hair, and great help with sorting my colour match out as the first order wasn’t correct. Beautiful quality hair

22 July 2026
Unprompted review
Cliphair logo

Reply from Cliphair

Hi Kayleigh

We’re absolutely delighted to hear you’re so happy with your hair! It’s wonderful to know that our team was able to help you find the right colour match after your first order and that you’re now loving the beautiful quality of your extensions.

We understand how important it is to get the perfect blend, so we’re thrilled we could support you and make sure you found the right shade. Thank you for your lovely feedback and for choosing Cliphair!

Love,
The Cliphair Team ✂️💜

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