Tasmania Khan was excellent in customer service and her tone. I was calling to cancel and she showed how to disable the forwarding to Cloak. I am searching for a new position and wasn't able to rece... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First few months seemed to be beneficial. Too many of my contact calls were not getting thru to me before going to voicemail. Too many missed calls. Decided to terminate and this was the hard part. Ne... See more
Company replied
Speaking to a human being made all the difference Marjow was extremely helpful. Kit however needs to be retired. Kit had me going around in circles trying the same things over and over again. I was... See more
Company replied
I was having trouble refreshing my Cloaked App. They answered my emails swiftly added possible solutions when they didn't work they gave me a few other things to try which worked. Don't regret get... See more
Company replied
Company details
Written by the company
Cloaked protects you and your family from spam, scams, identity theft, and financial fraud by putting you back in charge of your personal information. - With Cloaked, generate unlimited email and phone aliases to sign up, shop, and communicate safely without revealing your real identity. - Cloaked scans and removes your personal data from 140+ data brokers, cutting off one of the biggest sources of spam and identity theft. - Our Call Guard blocks scam and robocalls before they ever reach you, while Dark Web Monitoring alerts you instantly if your details appear in a data breach. - And for extra peace of mind, every Cloaked member is protected with $1 million in identity theft insurance. Cloaked isn’t just another privacy tool - it’s your digital safety net. Whether it’s shielding your inbox, blocking scam calls, or deleting exposed data, Cloaked keeps you one step ahead of online threats so you can live, work, and shop freely - without fear of who’s watching. Stay safe. Stay Cloaked.
Contact info
10003, New York, United States
- support@cloaked.com
- cloaked.com
4.0
Great
460 reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jho Valentine was very helpful in their…
Jho Valentine was very helpful in their customer service. I received a promo code in my email that just would not work when I was switching over to an annual package. He went ahead and set it up manually and gave me the discount. I was looking for the customer service was very fast friendly and efficient
13 February 2026
Unprompted review
Reply from Cloaked
Hi Shaine, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Jho Valentine was able to assist you effectively with your annual package setup. It’s wonderful to know that our team made a difference for you, and your satisfaction is our top priority. We truly appreciate your support and look forward to continuing to provide you with excellent service in the future!
So far.......It works
The art of shinobi is to mask your identity with this service. A password manager for Identities for $10.00/a month, but there is a catch. Their Data Broker Removal Service is really 'really' slow. But it works.
11 February 2026
Unprompted review
Reply from Cloaked
Hi Max, Thank you for taking the time to share your thoughts! We're thrilled to hear that you find the service effective for masking your identity, as your privacy is our top priority. We appreciate your constructive feedback regarding our Data Broker Removal Service and are committed to continuously improving your experience—your support means a lot to us!
I was getting hundreds of spam calls
I was getting hundreds of spam calls, it was ridiculous!
Since I got cloked, I hardly ever get a spam call now. I'm very happy, I got cloaked
12 February 2026
Unprompted review
Reply from Cloaked
Hi Kay, It's fantastic to hear that spam calls have significantly decreased for you! We genuinely appreciate your positive feedback and are thrilled to know that you are enjoying a more peaceful experience. Your satisfaction is our top priority, and we're committed to ensuring you continue to feel secure and at ease. Should you have any questions or need assistance, don't hesitate to reach out—we're here for you!
Marissa was great
Marissa was great. Got me through the entire process of getting cloaked to work.
11 February 2026
Unprompted review
Reply from Cloaked
Hi Rachel, We're delighted to hear that Nerissa provided you with such excellent support throughout your experience! Our team is dedicated to ensuring that every user feels valued and helped, and it's wonderful to know that Marissa embodied that commitment. Thank you for sharing your positive feedback, and we look forward to continuing to serve you! Happy Cloaking!
Good
I have seen where my info is or was and I recognize a whole bunch of it. I am pleased with this service tremendously. I can't do the call forwarding cellular one I don't think is good about that and I don't want callers I know to have to go through that I blocked numbers but they have all different ones. Burner phones. You call back it says your call cannot be completed I do that before I block. But they have lessened somewhat. I get calls from Oklahoma California all over I'm not about to give out my information so don't
11 February 2026
Unprompted review
Reply from Cloaked
Hi Sheila, Thank you for your kind words! We're thrilled to know that you are satisfied with our service. Your insights into the caller situation are invaluable to us, as we strive to continually improve and provide a seamless experience for all our users. We're committed to delivering exceptional service, and your feedback truly motivates us to keep enhancing our features for everyone. If you have any more suggestions or need assistance, please don't hesitate to reach out! Please reach out to us at support@cloaked.com or call +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM EST, Sat–Sun 9 AM–1 PM EST)
Tasmania Khan was excellent in customer…
Tasmania Khan was excellent in customer service and her tone. I was calling to cancel and she showed how to disable the forwarding to Cloak. I am searching for a new position and wasn't able to receive those calls without being forwarded. So you can guess how that goes. Then, Tamanna, smile, you saved a customer. Only gave a four because of the system.
9 February 2026
Unprompted review
Reply from Cloaked
Hi DeAnna, We're thrilled to hear that you had such a positive experience with our customer support team, especially with Tamanna! Your acknowledgment of her exceptional service is greatly appreciated, and it encourages us to continue providing the best support possible. We are dedicated to ensuring that all our users have a seamless experience, so if you have any further questions, feedback, or need assistance, please don’t hesitate to reach out to us again! Your satisfaction is our top priority, and we look forward to serving you in the future.
Tamanna exceeding expectations...
Tamanna was friendly, knowledgeable, and provided me with the best kind of support, the kind where the Cloaked support professional listened, asked questions, then provided the needed solution. A+ Tamanna.
8 February 2026
Unprompted review
Reply from Cloaked
Hi Jeff, thank you so much for the 5-star review! We’re really glad Tamanna exceeded expectations and supported you the right way by listening, asking great questions, and getting you to the solution. We’ll be sure she sees your A+ shoutout. Happy Cloaking!
I was skeptical but was getting 20 plus…
I was skeptical but was getting 20 plus spam calls a day and could barely keep up with it. Had to silence my phone due to the constant ringing. I tried Cloaked. In a couple months My spam mail has reduced, and my calls went from 20 calls a day to 1 every few days. Thank you!
9 February 2026
Unprompted review
Reply from Cloaked
Hi there, We're thrilled to hear that you've seen such a significant reduction in spam calls! Your feedback is invaluable to us and encourages our team to continue improving your experience. It's always wonderful to know that our efforts are making a positive impact, and we're committed to providing you with even more features to enhance your security. If you have any more thoughts or suggestions, please feel free to reach out anytime; we love hearing from our users!
I was having trouble refreshing my…
I was having trouble refreshing my Cloaked App.
They answered my emails swiftly added possible solutions when they didn't work they gave me a few other things to try which worked.
Don't regret getting this, the app itself helped me a lot for personal reasons and I love my phone not ringing constantly with spam anymore!
9 February 2026
Unprompted review
Reply from Cloaked
Hey Laura! Thank you so much for the 5-star review! We know how frustrating it is when the app won’t refresh, so we’re really glad our team was able to respond quickly, stick with it, and find a fix that worked. It means a lot to hear Cloaked has helped you for personal reasons, and we love that your phone isn’t ringing nonstop with spam anymore. Happy Cloaking!
I am so pleased with the your team
I am so pleased with the your team , from day one you have set out to my private information removed from the Website , you have done an excellent job . I’m ver pleased with what has been accomplished thus far! Thank you ! 😊
8 February 2026
Unprompted review
Reply from Cloaked
Hi Loretta, thank you for the 5-star review. Reading this genuinely made our day. We know removing personal info from websites can feel overwhelming, so it’s wonderful to hear you’ve felt supported from day one and that you’re already seeing real progress. We appreciate you trusting us with this. Happy Cloaking!
Clearing away so many trails of digital data.
I’ve had Cloaked working in the background for the last two weeks. So far they’ve cleared a ton of digital footprints and other personal data from countless places. My only comment use blocking calls that are clearly in my phones contacts already. But perhaps it needs a bit more time to fully integrate.
But still I give it a B+/A
25 January 2026
Reply from Cloaked
Hi Dex, thank you for the 4-star review and the thoughtful feedback! We’re really glad Cloaked has been working in the background and already clearing a ton of digital footprints for you. We hear you on calls from contacts being blocked and would love to help fine tune that. Please reach us at Support@cloaked.com
or +1 (888) 857-5490 (Mon–Fri 9 AM–8 PM ET, Sat–Sun 9 AM–1 PM ET).
My spam call have almost stopped
My spam call have almost stopped. I was getting 5-10 every single day.
6 February 2026
Reply from Cloaked
Hi Tim, We're thrilled to learn that you've noticed a significant reduction in spam calls—it's great to know our solution is making your life easier! Your feedback truly motivates us to continue improving our services and delivering the best possible experience for our users. Thank you for taking the time to share your experience; it means a lot to us! If you have any further suggestions or questions, please don't hesitate to reach out.
Jho Valiente was super helpful to me…
Jho Valiente was super helpful to me today, been struggling with my call guard settings for weeks. It was all done in few minutes. He was friendly, patience and professional
6 February 2026
Unprompted review
Reply from Cloaked
Hi Berlinda, Thank you so much for taking the time to share your positive experience! We are thrilled to hear that Jho Valiente provided you with exceptional support, as we strive to ensure our team is always ready to assist our valued users. Your feedback not only motivates us but also helps us enhance our service, and we look forward to assisting you again in the future!
Narissa review
Narissa made what was a confusing experience for me very straightforward with her guidance.
4 February 2026
Unprompted review
Reply from Cloaked
Hi Peter, thank you so much for the 5-star review! We know the experience can feel confusing at first, so it means a lot to hear Nerissa's guidance made things straightforward for you. We'll be sure to share your kind words with her. Happy Cloaking!
Corey in customer service was fabulous
Corey in customer service was fabulous. Walked me through the set up process. Today was the first day I haven't received one single spam call.
4 February 2026
Unprompted review
Reply from Cloaked
Hi Danielle, thank you so much for the 4-star review! We really glad Corey was able to walk you through setup, and wow, your first day with zero spam calls is a huge relief. We appreciate you sharing your experience, and if there's anything we can do to earn that 5th star, we're here to help. Happy Cloaking!
Marjow was very helpful as well as knowledgeable with a lot of patience
Marjow was very helpful. I was hacked and comprised and I was completely walked through the whole process to start recovering my identity. Completely satisfied with the understanding and support. I definitely recommend cloaked!
4 February 2026
Unprompted review
Reply from Cloaked
Hi Vince, Thank you so much for your kind words! We're thrilled to hear that Marjow was able to assist you with such expertise and patience. Your feedback not only motivates our team but also helps others feel confident in seeking support as they navigate their own journeys. We're here to help whenever you need us! Happy Cloaking!
I appreciate the ongoing work this…
I appreciate the ongoing work this Company is doing on my behave.
I also like the constant updates that let me know what’s happening.
3 February 2026
Unprompted review
Reply from Cloaked
Hi there, Thank you so much for your kind words! We're thrilled to hear that you appreciate our ongoing work and updates. Your supportive feedback not only motivates our team but also inspires us to continue developing new features and enhancements that will elevate your experience even further. We truly value your support and look forward to exceeding your expectations in the future!
Nerissa was extremely helpful
Nerissa was extremely helpful. I am 80 years old. She was very patient and understanding with me and explained everything very clearly and throughly. She sent me articles about the subjects we discussed that were also helpful. I would recommend them and Cloaked very highly.
3 February 2026
Unprompted review
Reply from Cloaked
Hi David, We're thrilled to hear that Nerissa was able to assist you effectively! Her commitment to providing exceptional support is something we value greatly, and it’s wonderful to know she made your experience more enjoyable. Your kind words not only uplift Nerissa but also inspire our entire team to continue delivering the best for our users. Thank you for taking the time to share your thoughts – it truly means a lot to us!
Helpful tech support
Tamanna did a wonderful job of helping me set up my account. She was pleasant, helpful and knowledgable.
3 February 2026
Unprompted review
Reply from Cloaked
Hi Craig, Thank you for sharing your positive experience with our tech support team! We’re thrilled to hear that Tamanna was able to assist you effectively and make your experience enjoyable. Your kind words not only motivate us to continue delivering exceptional service but also help us ensure that every user receives the support they need. If you have any more questions or need further assistance, please don't hesitate to reach out!
Awesome customer service experience
Contacted customer service chat with an account issue. Wanted to upgrade to a couples account. Haze took the time to walk me through the process step by step until we were set up. Also gave me a discount in the process. Couldn’t ask for better customer service.
2 February 2026
Unprompted review
Reply from Cloaked
Hi Mike, Thank you so much for your wonderful feedback! We strive to provide the best customer service possible, and it's truly rewarding to know that we met your expectations. Your experience is important to us, and if you ever need assistance in the future, please don't hesitate to reach out—we're always here to help and ensure you have a great experience!
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