Whenever I’ve needed support, Clockwise Bank has always been there for me. Their team is kind, reliable, and truly committed to helping people—especially during tough times. It’s more than just bankin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant customer service from Clockwise Credit Union. So helpful and easy to deal with. Even with bad credit, they look at more than just your score. If your Child Benefit goes into your Clockwise a... See more
Best saving account/bank I’ve ever used amazing load easy to access and for everyone who turned me down for small loans they go of real life circumstances and are so caring never had any issues been w... See more
It was my first time using any credit union. I didnt have photo ID, so the selfie picture is a great idea. From first starting the loan process to actually getting the loan in my bank was 2 weeks n th... See more
Company details
- #4 of 5 best companies in Credit union
- #47 of 109 best companies in Alternative Financial Services
- #52 of 117 best companies in Financial Institution
- #22 of 30 best companies in Loan agency
About Clockwise Credit Union
Written by the company
We are a fair, responsible and people focused credit union, providing a range of financial products and services to the local communities of Leicester, Leicestershire, Rutland, Northamptonshire, Coventry and Warwickshire.Credit unions can consider all loan applications from people in our communities, regardless of background, including those who are in receipt of benefits. A credit Union is also a not-for-profit organisation, our focus is on improving the financial well-being of our members and helping the local community.
How we can help
Loans
We offer loans from £50 up to £15,000 and with fast decisions online, no hidden fees or penalties and we consider all applicants, regardless of circumstances.
Savings
Our flexible, easy access savings accounts offer great value for everyone! Whatever you are saving for, saving regularly helps you to manage your money better.
Current Account
Manage your normal day-to-day spending. You can pay bills, set up direct debits or standing orders and receive any salary or benefit payments.
Why we are different
What sets us apart from mainstream banking institutions is that we are a not for profit co-operative organisation. This means that money that members make and save from being a member stays in the local community. By coming together as a co-operative it gives all members access to low cost loans, as little as 8.7% APR.As an ethical lender we assess each loan application on individual circumstances thereby enabling us to consider everyone, irrespective of their credit status or personal circumstances.
When you join Clockwise you benefit from becoming a shareholder; and all cash surplus generated is divided between our members as interest on savings & rewards for good borrowers.
Members are central to everything we do and are the heart of our strategy.
Written by the company
- Vision
- We want to be the first and best choice when it comes to helping people with their money. Whether you’re already a member or someone who wants to join us in the future, we aim to be the best choice for providing financial services. We’ll work hard to earn your trust and show you that we can take care of your needs and help you achieve your financial goals
- Mission
- Our Credit Union’s mission is to be responsible and caring, not just focused on making money. We want to show something special called the “credit union difference.” This means we will be fair, honest, and creative in how we offer financial products and services to our members. We value our members’ opinions and want to work together as a team. Our goal is to build strong relationships with our members and the community. Because we are owned by our members, we consider their needs first: this helps us stand out against banks and other financial organisations. By being strong financially, we can offer reliable and affordable options to our members. This will help them and the community as a whole to be financially better off. Our main focus is on people, not just profits.
Your circumstances considered
Fair and affordable credit
We consider all circumstances. We’ll aim to give you an instant decision or we’ll let you know within 1 working day and put the money into your account the same day! Repay weekly, fortnightly or monthly by debit card, standing order or from your benefits. No fee if you need to change.
Contact info
1 St Nicholas Place, Leicester, LE1 5LB, Leicester, United Kingdom
- 0330 17 55 792
- hello@clockwise.coop
- clockwise.coop
4.7
Excellent
860 reviews
Replied to 31% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The general application itself is not…
The general application itself is not fit for purpose. Have to upload several documents which takes time to review. When it does gets approved it is really quick for funds. The top up loan is ok which I have submitted today but have been told that I have to wait for a review which was told originally the 3rd tomorrow but will now be waiting longer due to bank holiday 😡
2 April 2026
Unprompted review
Not really helpful at all
31 March 2026
Simple easy
31 March 2026
Amazing really helped me when I needed…
Amazing really helped me when I needed it very fast at putting money in your account
17 March 2026
Great credit union
Fantastic credit union from applying to paying out for my loan was a smooth quick transaction. I highly recommend clockwise !!
30 March 2026
straight forward applications excellent…
straight forward applications excellent customer service really pleased they help fairly love Carole at Leicesters branch Thankyou all
27 March 2026
The communication was priceless
The communication was priceless, even though I had ro literally go to office it was for my own good for security reason, the stuff were polite and gave me the help I needed
24 March 2026
Quick and easy application no hassle…
Quick and easy application no hassle everything was done online and the great part of it is that, for existing customers, you just have to top-up without doing a new application and clock Wise's loan is very affordable . Thank you
23 March 2026
Fantastic customer service
Fantastic customer service, very pleased and really appreciate all of your help. Thankyou so much.
23 March 2026
Fab company
Lovely people to deal with and so quick and easy to set up, great company.
21 November 2025
The process was so easy to follow
The process was so easy to follow, you know straight away the results.
20 March 2026
Callum
Callum, efficiently supported me to finalise my application, and patiently chatted with me until the end. He was professional, relatable and knowledgeable.
19 March 2026
Staff were so good and helpful and…
Staff were so good and helpful and helped me step by step to get everything sorted and it went so smoothly I highly recommend using U guys
9 March 2026
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